Location of Role: Coldharbour
Advert Closing Date: 22/07/2026
Starting Salary: £30,879.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
An opportunity to join our customer focused technical IT Field Operations team., working across a wide range of technologies and applications on the Windows 11 Operating Systems. Gaining wide exposure to the latest laptop and desktop hardware and software, Video Conferencing Solutions and supporting Police Officer, Staff and Volunteers across Kent.
The IT Field Operations team provide IT support for Windows based workstations, laptops and their peripherals alongside bespoke Policing hardware and software and MS Teams Video Conferencing solutions. Providing mobile IT support across the County.
The current vacancy is to support all Kent Police sites across the county. As a Field Operations Engineer, day to day duties will involve a significant amount of driving, attending Police Stations and other sites across the county to provide on-site, face to face IT support to Police Officers and Staff. Ensuring they have the necessary IT equipment to enable them to perform their duties. Therefore, a full valid manual UK driving licence is required for the role along with the ability to work both alone (remotely) as well as part of a team.
The role also entails, providing support at our office drop-in repair centre, located at Coldharbour Police station Aylesford Kent, as well as well IT equipment moves and changes around the County, which involves manual handling of IT and video conferencing equipment.
Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease, and to be able to work through their technical requirements, installations and repairs.
We are looking for an adaptable, self-motivated, and enthusiastic person to join this hard-working Field Operations team. Ideally someone who has worked within an IT operations environment previously, preferably within a similar support role with CompTIA A+ accreditation (or similar), however if you do not have this prior experience but do have a passion for IT, please tell us about any alternative experience or academic learning in IT that you have. The ability to support Microsoft products, in particular Windows 11, is key for the roll and an aptitude to learn appropriate technical skills quickly, as well as the ability to work alone (remotely) and as part of a team.
Please provide evidence of the following essential skills in your letter of application:
- Effective Communication skills, preferably gained within a customer service environment, as well as a good standard of English.
- Your ability to work with others to effectively interact, cooperate, collaborate and manage conflicts with other people to complete tasks and achieve shared goals.
- Your working knowledge of desktop and laptop hardware and diagnostic skills, as well as your understanding of the principles of ITIL in a support services arena.
- Any working knowledge of Microsoft Windows 11 operating systems as well as knowledge of Microsoft Office applications.
- The ability to work within a fast paced, and pressurised environment as well as the ability to work remotely with tight timescales, prioritise your workloads and use own initiative.
- Also, that you have a valid UK driver’s license.
Please also evidence if you have any knowledge or understanding of the following desirable areas in your application for this role:
- Any basic awareness and understanding of Microsoft Active Directory and networking.
- Any diagnostic and hardware skills regard AV (Video conference) equipment and printer / MFD devices.
- SharePoint and Office 365 awareness
In return, we offer you continued support along with self-development and training opportunities.
The role is a field operation engineer role, physically based out of Coldharbour Police Station Aylesford, with some office-based work. Supporting our Officers and staff across Kent Police sites. There may also be occasions where you are required to visit Essex-based Police sites.
Standard Office hours are 08:00 – 16:00 Monday to Friday, however there may be occasions where you are asked to work outside of these cores hour to meet operation requirements so some flexibility would be expected.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
If you have any questions please contact Ashley Steel: [email protected]
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £35,802.00.
Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.
Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.
Essex Police is a Disability Confident Leader, we:
- have subjected our Disability Confident self-assessment to external challenge and validation
- are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.
Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
