Pilot Work, Jobs in Chipping Ongar, Ess (with Salaries)

Live Customer Operations Room Operator
c2c Railway —Upminster
- 8 hour shift
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
Marine Pilot - Trainee
Port of London Authority —Gravesend
- £70,471 - £130,387 a year
- English
- Master's degree
- Computer skills
Sales Assistant
Jollyes Pets —Harlow
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
4d
1st Officer for Crystal Cruises
Crystal Cruises —London
- Management
- Computer literacy
- English
Quick apply
3h
Marketing Graduate Trainee
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Marketing
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
London Outdoor Festival Merchandise Assistants
National Ice Centre & Motorpoint Arena —London
- £14.62 an hour
- Customer service
- No experience needed
- Annual leave
A320/1 Type Rated First Officers
Jet2.com and Jet2holidays —Stansted
- Full-time
- English
- Annual leave
Associate Linguist with Chinese from Taiwan
TELUS Digital —London
- English
- Communication skills
Quick apply
7d
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Spanish Associate Linguist
TELUS Digital —London
- Spanish
- English
- Communication skills
Quick apply
7d
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Research
- Analysis skills
Quick apply
Build Technician (Electromechanical / Mechatronics)
Humanoid —London
- Full-time
- Schematics
- Quality control
- Hand tools
- Annual leave
- Sick pay
Quick apply
Vehicle Finance Assistant
Big Motoring World —Enfield
- Up to £27,639 a year
- Weekend availability
- Customer service
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
4d
Go-To-Market Intern
CloudBerry Technologies —London
- Full-time
- Marketing
- Organisational skills
- In-person
Italian Associate Linguist
TELUS Digital —London
- English
- Communication skills
Quick apply
7d
Handover Advisor
Big Motoring World —Enfield
- Up to £29,251 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
4d
Senior Enterprise Account Executive - London, UK
Pallet —London
- £100,000 - £240,000 a year
- Remote
- Travel
- In-person
- Annual leave
- Life insurance
Quick apply
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Research
Quick apply
6d
Senior Product Manager
Junior AI —London
- £110,000 - £125,000 a year
- Full-time
- AI
- Gym membership
Customer Success Specialist
Malt —London
- Hybrid work
- CRM software
- English
- Conflict management
- Annual leave

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Live Customer Operations Room Operator

c2c Railway -
Upminster

Quick apply

Job details

Full-time
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Writing skills
CCTV
Internal department liaison
Remote video monitoring
Venue crowd management
CCTV monitoring
Computer skills
Multidisciplinary collaboration
Communication skills

Full job description

Description

The post holder will be responsible for all aspects of Live Customer Operations Room (LCOR) operations in accordance with business requirements. Assist station staff and the management team in providing exceptional customer service.

Key Responsibilities

Monitor live dashboards for key business functions.
Respond to alerts and enact appropriate workflows in line with operational protocols.
Support the LCOR Manager in analysing operational data and trends (e.g., gate usage, incident response times etc) to identify opportunities for improvement.
Use provided CCTV systems to verify incidents and support remote station oversight.
Manage the Retail Management Centre during periods of disruption, reporting to first line On Call Manager, coordinating with SDC stations and all relevant teams.
Implement real-time redeployment of station staff, revenue protection staff and security providers, based on operational needs and gaps.
Collaborate with cross-functional teams (e.g., Revenue, IT, Finance, HR, Accessibility) and external partners as required to deliver LCOR objectives and support business priorities.
Initiate planned workflows, for example, winterisation procedures or crowd control protocols.
Maintain clear logs of events, actions, and handovers during and between shifts.
Escalate critical issues to senior managers, control teams, or safety personnel as required.
Liaise with station teams to confirm incident details and implement response actions
Attend all training courses/staff briefings
Support the LCOR Manager in ensuring station operations always adhere to a high standard.
Comply with LCOR procedures and guidelines.
Respond to emergency situations in accordance with c2c and industry guidelines.
Identify issues with faulty assets, raising or chasing faults as needed.
Provide out of hours contact for station staff.
Embrace change and innovation by participating in pilots, trials, and the adoption of new systems or processes that enhance LCOR performance.
Contribute to a resilient, positive and flexible team environment, participating in a 24/7 roster.

Please note as recruitment for this role is regular we will be creating a talent pool for future opportunities, so if your skills match what we are looking for we may contact you in the future.

Skills, Knowledge and Expertise

Ticket Office or Gateline experience is essential.
Understanding station operations, including gate management and customer flows.
Knowledge of the c2c network including its geography.
Comfortable working with digital tools and live data platforms
Highly effective communicator across verbal and written channels.
Able to follow escalation protocols and act quickly during disruption.
Strong attention to detail and situational awareness.
Flexible and adaptable team player, open to new systems and processes
Ability to multi-task and prioritise duties during periods of high pressure.
Calm and clear decision-making under pressure.

This role follows a shift pattern that consists of coverage 24/7 - please only apply if you are able to do shift work.

Benefits

25 days annual leave plus 8 days bank holiday
Discounted travel
Pension scheme
Access to Employee Assistance Programme (EAP)

About c2c Railway

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex and is one of the UK’s most punctual and popular train operators.

Quick apply

Refine Your Search

pilot jobs in chipping ongar, ess

Live Customer Operations Room Operator

Marine Pilot - Trainee

Sales Assistant

1st Officer for Crystal Cruises

Marketing Graduate Trainee

London Outdoor Festival Merchandise Assistants

A320/1 Type Rated First Officers

Associate Linguist with Chinese from Taiwan

Business Analyst

Spanish Associate Linguist

Quality Assurance Rater - English (United Kingdom)

Build Technician (Electromechanical / Mechatronics)

Vehicle Finance Assistant

Go-To-Market Intern

Italian Associate Linguist

Handover Advisor

Senior Enterprise Account Executive - London, UK

Online Data Analyst - United Kingdom

Senior Product Manager

Customer Success Specialist

I want to receive the latest job alerts for pilot in chipping ongar, ess

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