Senior technical support engineer Work, Jobs in Chorley, Lan (with Salaries)

Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Training & development
- Employee assistance programme
Process Engineer - Senior / Principal
VINCI Energies —Chorley
- Full-time
- No degree
- Travel
- Mentoring
Deputy UK Facilities Manager
Alfred H Knight Group —Liverpool
- Full-time
- Team management
- Travel
- Employee assistance programme
Quick apply
Junior Data Engineer
Perch Group —Blackpool
- £35,000 a year
- Full-time
- Hybrid work
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior Data Engineer
Perch Group —Blackpool
- £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Work from home
- Life insurance
Quick apply
4d
UAT QA Tester
Light & Wonder —Chadderton
- Full-time
- Communication skills
- SDLC
- Employee assistance programme
- Employee discount
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
Graduate Robotics Engineer
elix sourcing solutions —Rochdale
- £30,000 - £35,000 a year
- Monday to Friday
1d
Process Engineer - Senior / Principal
Actemium UK —Chorley
- Full-time
- No degree
- Travel
- Mentoring
Quick apply
M&E Project Manager HMP Altcourse
Sodexo —Liverpool
- Up to £55,000 a year
- Full-time
- Management
- Travel
- Communication skills
- Employee assistance programme
Quick apply
12d
Calibration Technician /Engineer
Trescal —Chorley
- Full-time
- Continuous improvement
- Quality control
- Mentoring
Quick apply
2d
Senior Electrical Estimator
Serconnect Ltd —Great Harwood
- £50,000 - £70,000 a year
- Full-time
- Schematics
- Business development
- Continuous improvement
- Employee assistance programme
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Senior Database Reliability Engineer
Perch Group —Blackpool
- £60,000 a year
- Full-time
- Hybrid work
- Azure
- Health & wellbeing programme
- Work from home
Quick apply
4d
Full-Stack Engineer (AI SaaS)
Vizly —Liverpool
- £60,000 - £85,000 a year
- Weekend availability
- System design
- Master's degree
- AWS
Quick apply
Manufacturing Engineering Manager
Unipart —Southport
- Up to £60,000 a year
- Engineering
- Continuous improvement
- No degree
- Employee assistance programme
Quick apply
Senior Infrastructure Engineer - Projects
Dataspire Solutions Ltd —Manchester
- £50,000 - £59,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Infrastructure Engineer
Evolution Money —Manchester
- Up to £55,000 a year
- Full-time
- Mentoring
- Annual leave
Quick apply
9d

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Senior IT Engineer

FluidOne -
Chorley

Quick apply

Job details

Permanent | Full-time
Up to £45,000 a year

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Network infrastructure
Staff training
Customer support
Application support
Network monitoring
Root cause analysis
Fault diagnosis and repair
Communication skills

Full job description

Company Overview

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a turnover in excess of £100m, and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff across offices across the UK.

FluidOne supports the needs of 2,000+ customers, and 200 channel resellers, with Secure Networking, IT Services and Cyber Security managed services. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house infrastructures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

As a competent Senior IT Engineer, you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.

You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts.

Responsibilities:

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

· Monitoring and maintaining systems and networks

· Installation and configuration of systems

· Diagnosing faults on both hardware and software

· Solving technical and application issues by phone, email or in person

· Walking clients through troubleshooting steps

· Re-fitting and/or replacing of client hardware

· Supporting updates and/or roll-outs for client applications (training of users as needed)

· Working to SLA’s

· Prioritising and managing multiple open tickets

· Establishing good working relationships with clients

You will also;

· Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team

· Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others

· At times, be required to work out of the Office, at Client sites or our Core site. This will require travel possible overnight stays and has potential for working out of office hours

· Check for work-related emails, messages and calls from colleagues or clients out of regular office hours (evenings and weekends), especially following any significant project or support activity, to ensure client requirements are met and colleagues are supported

In addition you will have the following higher-level responsibilities:

· Testing and evaluating any new tech/applications/processes

· Training of new employees

· Being an escalation point for your 2nd and 3rd Line colleagues

· Problem ticket management conduct root cause analysis

· Project Work

· Ticket queue management, prioritising and allocating work as necessary

· Maintenance of technical documentation

· Keeping yourself informed of all on-going projects and multi user impacting issues

Requirements:

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices

· Proven experience in an IT Support Role and Team

· Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.

· Ability to maintain regular, punctual attendance

· Must be able to talk, listen and be clear and concise in all telephone and written communications

· Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner

· Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Benefits after probationary period

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Sodexo discount platform

FluidOne breakfast and refreshments on office days

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Pay: Up to £45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in chorley, lan

Senior IT Engineer

Infrastructure Engineer

Process Engineer - Senior / Principal

Deputy UK Facilities Manager

Junior Data Engineer

Senior Data Engineer

UAT QA Tester

Senior IT Support Specialist / Project Engineer MSP

Graduate Robotics Engineer

Process Engineer - Senior / Principal

M&E Project Manager HMP Altcourse

Calibration Technician /Engineer

Senior Electrical Estimator

Senior TechOps Generalist

Senior Database Reliability Engineer

Full-Stack Engineer (AI SaaS)

Manufacturing Engineering Manager

Senior Infrastructure Engineer - Projects

Engineering Manager

Infrastructure Engineer

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