Software support agent Work, Jobs in Cinderford, Gls (with Salaries)

Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
13d
Senior Security Engineer, SEAR
Apple —Cheltenham
- Master's degree
- C++
- Travel
Commercial Senior Paralegal / Qualified Solicitor
Kidwells Solicitors —Bristol
- From £35,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- IT
- Free parking
Quick apply
Business Development Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
Delivery Coach - (Delivery, Coaching) - U.K.: Quedgeley, Gloucestershire
Photon —Quedgeley
- PMP
- Bachelor's degree
- Agile
Experienced Data Analyst
iPipeline —Cheltenham
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
9d
Conveyancing Solicitor
Kidwells Solicitors —Bristol
- From £60,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
Sr Principal Engineer - Software Quality
Baxter —Gloucester
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
Lead Digital Assurance Engineer
Babcock International —Bristol
- Full-time
- Hybrid work
- Engineering
- No degree
- AI
- Annual leave
- Employee assistance programme
13d
Etch Process Engineer
KLA —Newport
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
13d
CVD Process Engineer
KLA —Newport
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Annual leave
13d
Senior Software Development Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Flexible schedule
AI Solutions Engineer
Bupa Dental Care —Bristol
- Full-time
- Master's degree
- Travel
- APIs
1d
PVD Senior Process Engineer (E)
KLA —Newport
- Weekend availability
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Salesforce Engineering Manager
2U —Trellech
- Full-time
- Remote
- Management
- Computer Science
- Sales
- Employee assistance programme
Quick apply
Management Accountant
Griffon Marine —Woolstone
- Microsoft Excel
- Computer literacy
- ERP systems
3d
Expert Strategic Partnership Manager
iPipeline —Cheltenham
- Full-time
- Remote
- Sales
- Travel
- Financial services
- Health & wellbeing programme
- Annual leave
Principal Applications Engineer, PVD
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
PVD Applications Engineer
KLA —Newport
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave

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Software Support Agent - Payroll

Zellis -
Bristol

Apply Now

Job details

Permanent
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Technical support
Microsoft Office
Payroll
Customer support
AI

Full job description

About the role

As a Payroll Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders including, HR/Payroll managers, Finance, IT professionals, to resolve issues, improve service delivery, and enhance the customer experience.

We will provide full product training, supported by your team, but you’ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment.

For this role you will be expected to work hybrid, two days a week in the office. This role can be based from either our Bristol or Peterborough offices.

Key Responsibilities

Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement.
Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
Knowledge Sharing: Knowledge Article creation.
Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
Travel & Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis.

Skills & experience

Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice
Proven experience in customer service or customer support role
Proficient with Payroll & case management software as well as the Microsoft suite of products
Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS)
A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You’ll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it’s positive potential and a desire to learn

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

software support agent jobs in cinderford, gls

Software Support Agent - Payroll

Senior Security Engineer, SEAR

Commercial Senior Paralegal / Qualified Solicitor

Business Development Executive

Delivery Coach - (Delivery, Coaching) - U.K.: Quedgeley, Gloucestershire

Experienced Data Analyst

Client Relationship Executive

Conveyancing Solicitor

Sr Principal Engineer - Software Quality

Lead Digital Assurance Engineer

Etch Process Engineer

CVD Process Engineer

Senior Software Development Engineer

AI Solutions Engineer

PVD Senior Process Engineer (E)

Salesforce Engineering Manager

Management Accountant

Expert Strategic Partnership Manager

Principal Applications Engineer, PVD

PVD Applications Engineer

I want to receive the latest job alerts for software support agent in cinderford, gls

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