Operational excellence team leader Work, Jobs in Cirencester, Gls (with Salaries)

Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
10d
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Temporary Team Leader
Mountain Warehouse —Stroud
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Retail Team Leader
Superdry —Swindon
- Full-time
- Cash handling
- Employee discount
- Flexible schedule
5d
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
4d
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Wildfowl and Wetlands Trust —Slimbridge
- £61,400 a year
- Leadership
- Free parking
- Annual leave
9d
Head of Continuous Improvement
Safran —Gloucester
- Full-time
- Continuous improvement
Production Team Leader - Assembly
Safran —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Assistant Store Manager (Part-Time)
Pandora Jewelry —Cheltenham
- £25,000 - £38,400 a year
- Part-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
Senior HR Shared Services Administrator
Renishaw —Wotton-under-Edge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee assistance programme
2d
Team Leader
Mountain Warehouse —Chipping Norton
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Area Manager - North East
PortmanDentex —Cheltenham
- Full-time
- Data analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
Associate Director - Stakeholder Engagement
Dalcour Maclaren —Cirencester
- Business development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Quality Assurance Specialist
Ecotricity —Stroud
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
2h
Duty Manager
The Range —Gloucester
- £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Store discount
- Annual leave
Quick apply
14d

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operational excellence team leader jobs near cirencester, gls

Guest Experience Team Leader

Hiddenwell - Head Office
Moreton-In-Marsh

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Guest relations
Operations management
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Time management

Full job description

Job Title: Guest Experience Team Leader - Central Reservations

Location: Moreton-in-Marsh

Salary: £32,000

About Us

At Hiddenwell, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role

We are looking for a detail-oriented and guest-focused Guest Experience Team Leader to lead a team of Reservations Agents, ensuring a seamless, accurate, and high-quality booking journey for every guest.

In this role, you will take ownership of service quality, operational excellence, and guest satisfaction, ensuring all interactions and bookings meet the highest standards.

Key Responsibilities

Owning Guest Experience & Quality

Ensuring a consistently high standard of guest interaction across all channels

Monitoring and improving booking accuracy and attention to detail

Driving quality assurance standards across calls, emails, and bookings

Ensuring all reservations align with company policies and standards

Leading & Managing Your Team

Directing line management of a team of Reservations Agents (5–7)

Setting clear expectations around service quality and accuracy

Conducting regular 1:1s focused on development and performance

Managing conduct, attendance, and day-to-day people matters

Fostering a calm, professional, and guest-focused team culture

Quality Assurance & Coaching

Conducting regular QA reviews (calls, emails, bookings)

Providing structured feedback to improve service and accuracy

Coaching agents on communication, attention to detail, and problem-solving

Supporting onboarding and training of new team members

Operational Excellence

Overseeing daily workflow to ensure efficient handling of bookings and enquiries

Ensuring SLA adherence (response times, confirmations, follow-ups)

Maintaining high levels of data accuracy and system compliance

Acting as first point of escalation for guest issues and complaints

Continuous Improvement

Identifying process gaps impacting guest experience

Recommending and implementing improvements to workflows and systems

Providing feedback on recurring issues and service challenges

What Success Looks Like

High guest satisfaction and minimal complaints

Strong QA scores and booking accuracy

Consistent SLA & PCA adherence

Smooth, error-free operational delivery

Required Skills & Experience

Have previous experience in a reservations, guest services, contact centre, or hospitality leadership role

Have proven experience leading, motivating, and developing a customer-facing team

Have an excellent understanding of delivering exceptional guest service across phone, email, and digital channels

Have excellent attention to detail with a strong focus on booking accuracy and operational compliance

Have experience conducting quality assurance reviews and providing constructive coaching and feedback

Be confident handling guest escalations and resolving complaints professionally and efficiently

Have an excellent organisational and time management skills with the ability to prioritise in a fast-paced environment

Have the ability to manage team performance, attendance, and day-to-day operational challenges

Have experience working with reservation systems, CRM platforms, and Microsoft Office applications

Have an excellent written and verbal communication skills with a professional and empathetic approach

Have the ability to analyse workflows, identify process improvements, and implement operational efficiencies

Have understanding of SLA management, response time monitoring, and service delivery standards

Have hospitality, spa, hotel, or luxury guest experience background desirable

Personal Attributes

Be passionate about delivering exceptional guest experiences and creating memorable interactions

Be calm, professional, and approachable under pressure

Be positive and supportive leadership style with the ability to inspire confidence within the team

Be highly detail-oriented with a strong commitment to quality and accuracy

Be proactive and solution-focused mindset

Be empathetic and emotionally intelligent when handling guest and team concerns

Be resilient and adaptable in a fast-paced operational environment

Have an excellent sense of accountability and ownership

Be collaborative team player who fosters a positive and inclusive culture

Be enthusiastic, motivated, and eager to continuously improve standards and performance

Be a confident decision-maker with the ability to balance guest satisfaction and business needs

Be aligned with Hiddenwell values of warmth, individuality, positivity, and excellence

Additional Information

Full-Time position, working 5 out of 7 days per week
3 week rolling rota - 1 in 3 weekends
40 hours per week
Salary £32,000.00
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Benefits

Competitive salary
Complimentary Spa Day on work anniversaries at any of our company spas
Coffee, tea and snacks from our kitchen
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours!

INDHEADOFFICE

Quick apply

Refine Your Search

operational excellence team leader jobs in cirencester, gls

Guest Experience Team Leader

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Strategic Relationship Manager

Customer Experience Manager

Operations Manager - The Fish Hotel

Temporary Team Leader

Retail Team Leader

Fraud Investigation Services Operational Leader

General Manager - UK

General Manager

Head of Continuous Improvement

Production Team Leader - Assembly

Customer Service Supervisor

Assistant Store Manager (Part-Time)

Senior HR Shared Services Administrator

Team Leader

Area Manager - North East

Associate Director - Stakeholder Engagement

Quality Assurance Specialist

Duty Manager

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