Service delivery director Work, Jobs in Clapham, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Human Resources Advisor
Markmonitor Inc. —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Clinical Compliance Lead
Communitas Clinics —South East London
- From £45,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Travel
- Patient care
Quick apply
Associate Director Corporate Security
UnitedHealth Group —London
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Senior Recruitment Support Officer
Brunel University —London
- £41,292 - £52,761 a year
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
12d
London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)
L.E.K. Consulting —London
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
5d
Residential Property Manager (BPSEM Estates Manager)
Battersea Academy for Skills & Employment —London
- Full-time
- Negotiation
- Work from home
- Employee discount
Quick apply
11d
UK Family Activities Manager
Virgin Active —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Global Service Delivery Manager – Client Services
Deutsche Bank —London
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Employee discount
13d
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Formula 1 - Events Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Curriculum Leader for English
Study Group —Kingston upon Thames
- £42,000 a year
- Full-time
- English
- Master's degree
- University
Quick apply
5d
Office of the CIO Operations Manager
University College London —London
- £54,931 - £64,644 a year
- Full-time
- IT
- Leadership
- Annual leave
- Employee assistance programme
7d
Executive Assistant - EDQ (UKI and Global)
Experian —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
11d
Deputy Chief People Officer
UK Research and Innovation —London
- £94,931 a year
- Full-time
- Presentation skills
- No degree
- Travel
- Annual leave
- Employee discount
Chief of Staff to the Chief Operating Officer
Ministry of Justice —London
- £60,001 - £85,257 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
7d
Learning and Development Officer
Supported Living Services Ltd —London
- £32,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Driving
Quick apply
3d
Deputy Account Director
Chartwells —London
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount

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service delivery director jobs near clapham, gtl

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery director jobs in clapham, gtl

Customer Success Supervisor

Senior Director of Service Delivery

SVP, Client Delivery (EMEA)

Human Resources Advisor

Clinical Compliance Lead

Associate Director Corporate Security

Senior Recruitment Support Officer

London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)

Residential Property Manager (BPSEM Estates Manager)

UK Family Activities Manager

Global Service Delivery Manager – Client Services

VP, Customer Experience

Formula 1 - Events Project Lead

Curriculum Leader for English

Office of the CIO Operations Manager

Executive Assistant - EDQ (UKI and Global)

Deputy Chief People Officer

Chief of Staff to the Chief Operating Officer

Learning and Development Officer

Deputy Account Director

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