Technical support associate Work, Jobs in Claverdon, War (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
Quick apply
Associate Software Engineer
MSX International —Warwick
- Up to £35,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Annual leave
Quick apply
12d
Operations & Technical Drawing Support Assistant
Beaumont Traffic Management —Redditch
- From £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
Production & Operations Coordinator
Coachbuilt GB Ltd —Nuneaton
- £28,000 - £30,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
19h
Data Governance Manager
Innovus —Worcester
- £50,000 - £60,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Computer skills
Quick apply
2d
Trainee Accounts Associate
Ballards LLP —Droitwich
- Full-time
- Hybrid work
- No experience needed
- Travel
- Organisational skills
Quick apply
8d
Environment Artist - 12 Month FTC
Lighthouse Games —Leamington Spa
- Hybrid work
- Mentoring
- Communication skills
Quick apply
Product Manager
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
Inside Sales Representative
Ott —Redditch
- Full-time
- CRM software
- In-person
- Communication skills
6d
Multi Skilled Technician
Mondelēz International —Birmingham
- 12 hour shift
- Maintenance
- Continuous improvement
- Communication skills
Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. —Rugby
- Weekend availability
- Continuous improvement
- Flexible schedule
Junior Packaging Development
Mondelēz International —Birmingham
- Temporary
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Bachelor's degree
- Accounting
- Organisational skills
- Employee assistance programme
agent Agentic AI systems
Aston University —Birmingham
- £38,784 - £41,064 a year
- Full-time
- Doctoral degree
- Computer Science
- Research
- Annual leave
Associate Director / Technical Director - Future of Mobility
WSP —Birmingham
- Part-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Flexitime
- Work from home
Tech Support - Cloud VDI
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Azure
13d

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technical support associate jobs near claverdon, war

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

technical support associate jobs in claverdon, war

2nd Line Support Engineer- Permanent

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Associate Software Engineer

Operations & Technical Drawing Support Assistant

Production & Operations Coordinator

Data Governance Manager

Trainee Accounts Associate

Environment Artist - 12 Month FTC

Product Manager

Warehouse IT Support Associate

Assistant Manager - Cyber and Digital Health

Inside Sales Representative

Multi Skilled Technician

Reliability Maintenance Engineering Technician, RME

Junior Packaging Development

Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham

agent Agentic AI systems

Associate Director / Technical Director - Future of Mobility

Tech Support - Cloud VDI

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