Customer experience manager Work, Jobs in Clavering, Ess (with Salaries)

Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
7d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- No experience needed
Quick apply
9d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Aircraft Project Researcher
Aircraft Restoration Company —Cambridge
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee discount
Quick apply
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Annual leave
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Tenant Care Advisor
ista Energy Solutions Limited —Cambridge
- Up to £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
2d
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
3d
Property Manager - Experienced
Management Company Services Ltd —Hertford
- Up to £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Work from home
Quick apply
13d
Payroll & Co Sec Administrator
MRT Accountants —Saffron Walden
- From £24,000 a year
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
3d
Trainee Accounts Assistant
Dunmow Group —Chelmsford
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
9d
Front of House & Client Experience Manager
Belle and Bee Beauty —Baldock
- £30,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
12d
Site Operations Manager
Precise Component Manufacture Ltd —Potton
- £46,000 - £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Store Manager
EEGLAZING LTD —Ilford
- £180 a day
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
Quick apply
6d
Operations Manager
CitySprint —Letchworth
- £34,380 a year
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
6d
Café Manager
The Edmund Trust —Waterbeach
- £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply

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Customer Experience Manager (E-commerce)

Goldtop Motorcycle Outfitters
Bishop's Stortford

Quick apply

Job details

Permanent | Part-time | Full-time
£25,000 - £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Store discount
Flexitime
Company pension
Employee discount
Flexible schedule
On-site parking

Qualifications

Driving Licence
Customer service
English
Organisational skills
Customer support
Phone etiquette
Communication skills

Full job description

Customer Experience Manager (E-commerce)

Location: Bishop’s Stortford (on-site)
Salary: £25,000 – £28,000 (depending on experience)
Hours: Full-time, 35 hours per week, 5 days a week (flexible hours considered, including part-time over five days)
Start: Immediate

About Goldtop

Goldtop Motorcycle Outfitters is an independent British motorcycle apparel brand, designing and supplying premium leather jackets, gloves, luggage and riding apparel to customers around the world.

We're passionate about quality, craftsmanship and customer service, and we believe every interaction with our customers should reflect the same care and attention that goes into our products.

We're looking for a friendly, knowledgeable and organised Customer Experience Manager to become the voice of Goldtop. You'll be the first point of contact for our customers, helping riders choose the right products, resolving issues with empathy and professionalism, and ensuring every customer receives the exceptional service our brand is known for.

Working closely with the Managing Director and the wider team, you'll take ownership of our customer support function while helping shape an outstanding customer experience as the business continues to grow.

The Role

This is a varied and rewarding position where no two days are quite the same.

You'll manage customer enquiries from first contact through to resolution, supporting riders before they purchase and looking after them long after their order has arrived.

Whether you're helping someone choose the correct jacket size, arranging an exchange, processing a warranty claim or resolving a delivery query, you'll take pride in finding the right solution while maintaining the friendly, knowledgeable and personal approach that defines Goldtop.

As a small, growing business, we're looking for someone who enjoys taking ownership, thrives in a hands-on environment and is happy to support other areas of the business when needed.

Key Responsibilities

Customer Support:

Act as the primary point of contact for customer enquiries via telephone and email.
Deliver friendly, knowledgeable and professional support before, during and after purchase.
Advise customers on sizing, product features and suitability without using high-pressure sales techniques.
Help customers choose the right products based on their individual needs.
Resolve customer queries efficiently while maintaining a positive customer experience.
Manage returns, exchanges, refunds and warranty claims.
Liaise with couriers regarding delivery issues where required.
Maintain accurate customer records and correspondence within our support systems.
Ensure the customer support inbox is managed effectively and kept up to date throughout each day.

Customer Experience:

Take ownership of the overall customer support experience.
Identify recurring customer issues and suggest improvements to products, processes or website information.
Help maintain a consistently high standard of customer satisfaction.
Support the wider team with customer-related administrative tasks as required.
Provide occasional assistance in other areas of the business during busy periods.
Represent Goldtop professionally at occasional motorcycle events and shows if required.

About You

We're looking for someone who genuinely enjoys helping people.

You'll be naturally organised, calm under pressure and able to build trust with customers through honest advice and excellent communication.

You'll ideally have:

Previous experience in a customer support or customer service role.
Experience within an ecommerce business, ideally selling premium products.
Excellent written and verbal communication skills.
Strong organisational skills with excellent attention to detail.
A calm, patient and professional approach to problem solving.
Confidence using computer systems and learning new software.
A genuine desire to provide exceptional customer service.
A passion for motorcycles or motorcycling would be a significant advantage.

Experience with Shopify, Gorgias or ShipStation would be beneficial but is not essential.

What Success Looks Like

You'll know you're succeeding when:

Customer emails and enquiries are responded to promptly and professionally.
Returns, refunds and warranty claims are processed efficiently.
Customers receive knowledgeable, honest advice that helps them make the right purchasing decisions.
Customer feedback remains consistently positive.
Recurring issues are identified and improvements are suggested proactively.
Every customer interaction reflects Goldtop's reputation for quality and personal service.

What We Offer

Monday to Friday working pattern.
Flexible working hours considered, including part-time over five days.
50% staff discount across our product range.
Flexible holiday arrangements.
Workplace pension.
A supportive, friendly and passionate working environment.
Opportunities to attend motorcycle shows and industry events.
Direct access to the Managing Director with the opportunity to influence how we look after our customers.
Genuine opportunities to grow with the business as Goldtop continues to expand.

Why Join Goldtop?

This isn't a call centre role.

You'll be joining an independent British motorcycle brand where customer service is genuinely valued and where you'll have the freedom to take ownership of your work.

You'll become an important part of a small, passionate team that takes pride in doing things properly. Every conversation, every email and every customer interaction is an opportunity to reinforce the trust our customers place in Goldtop.

If you enjoy helping people, solving problems and delivering exceptional service with a personal touch, we'd love to hear from you.

To apply:
Either apply here, or send your CV and a short cover letter to [email protected] with the subject line Customer Experience Manager – Goldtop.

Job Types: Full-time, Part-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

Casual dress
Employee discount
Flexitime
Free parking
On-site parking
Store discount

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Location:

Bishop's Stortford CM23 (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in clavering, ess

Customer Experience Manager (E-commerce)

Client Relationship Manager (Maternity Cover)

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Aircraft Project Researcher

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Helpdesk Manager

Tenant Care Advisor

Operations & Customer Experience Manager

Property Manager - Experienced

Payroll & Co Sec Administrator

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I want to receive the latest job alerts for customer experience manager in clavering, ess

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