Business support manager Work, Jobs in Clyst Saint Lawrence, Dev (with Salaries)

2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
- Employee assistance programme
- Flexible schedule
Customer Experience Lead
CORNERSTONE HOUSING LTD —Exeter
- £46,326 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Regional Business Support Manager - England
Tilhill Forestry —Uffculme
- Full-time
- Administrative experience
- Computer skills
- Communication skills
Quick apply
Area Manager
St Austell Brewery —Exeter
- £70,000 - £75,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
Operations Manager
Wyndham House Surgery —Exeter
- £38,000 - £47,000 a year
- Part-time
- Continuous improvement
- Human resources
- Recruiting
- Annual leave
Quick apply
8d
Key Account Manager
Pennon Water Services —Exeter
- From £40,000 a year
- Full-time
- Remote
Operations & Executive Manager
Tide and Trove —Exeter
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- CRM software
- Google Suite
- Employee discount
- Flexible schedule
Quick apply
9d
Customer Communications Manager
South West Water —Exeter
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
Network Plus —Exeter
- Microsoft Word
- Team management
- Quality control
Quick apply
Procurement Specialist
Genuit Group —Honiton
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
9d
Radial Depot Manager
Greencore Group —Exeter
- Full-time
- Continuous improvement
- Team management
- Budgeting
Operations Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- English
- Master's degree
- Bachelor's degree
Business Support Manager
Cricket St Thomas Golf Club —Winsham
- £30,000 - £34,000 a year
- Weekend availability
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee discount
Quick apply
1d
Account Manager
Kensa —Exeter
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Employee assistance programme
Project Manager
Network Plus —Exeter
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Project management
- Quality control
Quick apply
Regional Manager - SWPA
SWPA —Exeter
- £63,038 a year
- Full-time
- Analysis skills
- Leadership
- Analytics
- Employee discount
Head of Branch
Benefact Group —Tiverton
- From £55,000 a year
- Full-time
- Hybrid work
- Business development
- Training & development
- Annual leave
- Sick pay
Quick apply
Finance Business Partner (Senior Commercial Finance Manager)
PKF Francis Clark —Exeter
- Hybrid work
- Team management
- Training & development
Service Centre Manager
SunbeltRentals —Exeter
- Computer literacy
- Computer skills
- Budgeting
- Annual leave
Quick apply
Area Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- English
- Master's degree
- Bachelor's degree

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2nd Line Support Analyst

South West Water -
Exeter

Apply Now

Job details

Permanent | Full-time
£35,530 a year

Benefits

Company pension
Employee assistance programme
Private medical insurance
Flexible schedule

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
SCCM
Ticket management
Analysis skills
Service restoration
Continuous improvement
Ticket management systems
Technical writing
Root cause analysis
Communication skills
Intune
Mobile devices

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Deskside Analyst (2nd Line Support)

South West Water | Pennon Group
Location: Exeter HQ
Salary: £35,530 + excellent benefits
Contract: Full Time, Permanent

Be the Technical Expert Behind Essential Services

At South West Water, technology plays a vital role in supporting the services that millions of customers rely on every day. We're looking for an experienced Deskside Analyst to join our IT Services team and provide expert 2nd line support across our business.

This is an exciting opportunity for a technically skilled and customer-focused IT professional who thrives on solving complex problems, supporting users, and contributing to the continuous improvement of IT services. You'll work across a diverse technology landscape, supporting colleagues throughout the Pennon Group and helping to ensure operational excellence through reliable and effective IT support.

The Role

As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed diagnostics, and ensure issues are resolved efficiently and effectively.

You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices.

Key Responsibilities

Act as the main technical escalation point for complex IT incidents and service requests.
Diagnose and resolve hardware, software, networking, and end-user computing issues.
Perform root cause analysis and implement long-term solutions to prevent recurring issues.
Manage and update service tickets within the IT Service Management (ITSM) platform.
Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs).
Provide remote and on-site support across Pennon Group locations.
Build, configure, deploy, and support laptops, desktops, mobile devices, and associated technologies.
Collaborate with 3rd line teams and technical specialists to resolve high-level technical issues.
Support endpoint lifecycle management, including provisioning, deployments, replacements, patching, and asset management.
Deliver technical guidance and knowledge sharing to colleagues and end users.
Maintain and improve technical documentation, knowledge articles, and user guides.
Identify trends, recurring incidents, and opportunities for service improvement.
Contribute to the ongoing development of IT processes and service delivery standards.

About You

You are an experienced IT support professional with a passion for technology and a commitment to delivering outstanding customer service. You enjoy troubleshooting complex issues, take ownership of problems through to resolution, and are motivated by making a tangible difference to business operations.

Essential Experience

Experience providing 2nd line IT support within a complex enterprise environment, with a proven ability to diagnose and resolve a broad range of technical issues across hardware, software, networking and end-user technologies.
Strong analytical and problem-solving skills with experience resolving complex technical issues.
Experience working within ITIL-aligned support environments.
Experience using ITSM platforms to manage incidents and service requests.
Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments.

Technical Skills

Experience with a number of the following technologies is highly desirable:

Microsoft 365
Windows 11
Microsoft Exchange Online
Microsoft Entra ID
Microsoft Intune
Microsoft Configuration Manager (SCCM)
Microsoft Defender for Endpoint
BitLocker
Citrix Virtual Apps and Desktops

Qualifications

Relevant industry certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent technical qualifications.
Full UK Driving Licence (essential due to travel across Pennon sites).

Why Join South West Water?

At South West Water, you'll join an organisation that provides essential services to communities across the South West while investing in its people, technology, and future.

As part of Pennon Group, you'll work within a large-scale enterprise technology environment supporting critical infrastructure and essential services. You'll gain exposure to modern Microsoft technologies, collaborate with highly skilled technical teams, and play a direct role in enabling the services that customers and communities across the South West rely on every day.

You'll be part of a supportive and collaborative IT team where your expertise is valued, your development is encouraged, and your contribution has a real impact on business performance and customer outcomes.

Whether you're resolving critical incidents, improving service delivery, or helping colleagues work more effectively, you'll play an important role in keeping our business connected and operating at its best.

We welcome applications from everyone and are committed to building a diverse and inclusive workplace. If you don't meet every requirement but believe you have the skills and experience to succeed in the role, we'd encourage you to apply.

Ready to Make an Impact?

If you're a 2nd Line Support professional looking for a role where your expertise is valued, your development is supported, and your work genuinely matters, we'd love to hear from you.

Apply today and help us deliver exceptional technology services that keep South West Water connected, secure and ready for the future.

We believe in rewarding our people for their hard work and dedication. As our 2nd Line Support you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
Healthcare Benefits – Access to private healthcare and employee assistance programs

Closing Date: 21st August 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

business support manager jobs in clyst saint lawrence, dev

2nd Line Support Analyst

Customer Experience Lead

Regional Business Support Manager - England

Area Manager

Operations Manager

Key Account Manager

Operations & Executive Manager

Customer Communications Manager

Operations Manager

Procurement Specialist

Radial Depot Manager

Operations Manager, AMZL