Customer experience specialist Work, Jobs in Colchester, Eng (with Salaries)

Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Specialist Service Technician.
Rentokil Initial Group —Colchester
- £26,655 - £38,000 a year
- Overtime
- Customer service
- No experience needed
- Driving
- Relocation assistance
- Annual leave
Quick apply
13d
Customer Service & Sales Specialist
Floral Image Ipswich and Norwich —Ipswich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Sales - Sales Advisor - UK
New Look —Colchester
- Part-time
- Microsoft Word
7d
Field Sales Executive
Charity Link —Colchester
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Security supervisor
MadiganGill Ltd —Colchester
- £35,000 - £40,000 a year
- 12 hour shift
- Management
- Hospital
- Customer service
Compliance Support Specialist
Amber River East Anglia —Colchester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Trainee Claims Advisor
Arc Legal —Colchester
- Customer service
- Communication skills
- Annual leave
4h
Trainee Claims Advisor
AmTrust International —Colchester
- Customer service
- Communication skills
- Annual leave
1h
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Listing Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
Customer Assistant
Lidl —Great Dunmow
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
11d
Compliance Specialist
Sekura Global —Colchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
8d
Drainage & Groundsworks Operative
Mantair Ltd —Colchester
- £26,500 - £32,500 a year
- Overtime
- Customer service
- Maintenance
- English
- Employee assistance programme
Quick apply
Neighbourhood Team Manager
Ipswich Borough Council —Ipswich
- £51,356 - £53,460 a year
- Full-time
- Hybrid work
- Management
- Employee assistance programme
- Sick pay
8d
Operational Support Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Claims Handler
Brown & Brown Europe —Martlesham
- Full-time
- Organisational skills
- IT
Quick apply
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
6d
Sales Assistant
Topps Tiles —Clacton-on-Sea
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
- No experience needed
- Employee discount
14d
Team Leader
HM Courts & Tribunal Service —Ipswich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
14d

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customer experience specialist jobs near colchester, eng

Customer Service Specialist (iGaming online)

Onyx Gaming
Colchester

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Financial services
Communication skills
A Level

Full job description

About the Role

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Specialist, you’ll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

Key Responsibilities

Provide first-class support through live chat, email, and other support channels.
Resolve account queries, login issues, and general customer enquiries.
Process customer deposits, withdrawals, and payment-related requests.
Complete customer verification (KYC) and document reviews in line with company procedures.
Investigate routine payment queries, account discrepancies, and transaction issues.
Maintain accurate customer records and case notes.
Identify and escalate complaints, Safer Gambling interactions, and high-risk accounts.
Detect potential fraud, account security concerns, and duplicate accounts, escalating where appropriate.
Support operational reviews, quality checks, and AI/automation analysis where required.
Educate customers on responsible gambling tools, account features, and company processes.
Work collaboratively with internal teams to resolve customer issues efficiently.
Share ideas and feedback to support continuous improvement.
Maintain knowledge of UKGC regulations, company policies, and operational procedures.
Work flexibly on a rota basis to support business requirements.

What We’re Looking For

Experience helps, but attitude is everything. We want people who roll their sleeves up, don’t get fazed when things get busy, and genuinely care about getting it right for the customer. This industry moves fast and isn’t always straightforward so resilience and a positive outlook go a long way here.

A passion for sports, gaming, or the iGaming industry.
Previous customer service experience, ideally within online gaming or financial services.
Excellent written communication and problem-solving skills.
Strong attention to detail and the ability to work accurately under pressure.
Comfortable using Microsoft Office and multiple internal systems.
An understanding of Responsible Gambling and regulatory requirements is desirable.
A positive team player with a customer-first mindset.
Able to adapt and stay calm in a fast-moving environment.

Join Us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office.

Pay: From £25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in colchester, eng

Customer Service Specialist (iGaming online)

Specialist Service Technician.

Customer Service & Sales Specialist

Sales - Sales Advisor - UK

Field Sales Executive

Security supervisor

Compliance Support Specialist

Trainee Claims Advisor

Trainee Claims Advisor

Client Call Handler

Listing Officer

Customer Assistant

Compliance Specialist

Drainage & Groundsworks Operative

Neighbourhood Team Manager

Operational Support Officer

Claims Handler

Practice Manager

Sales Assistant

Team Leader

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