Home manager Work, Jobs in Colchester, Eng (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
6h
General Services Manager
Sodexo —Sudbury
- £39,000 - £44,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
4h
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Out of Hours Veterinary Care Assistant
Vets for Pets —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Inventory control
- Hospital
- Maintenance
- Annual leave
- Employee discount
Senior Administrative Officer - Part Time - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
3h
Regional Director
Aria Care —Colchester
- Budgeting
- Leadership
Concession Manager - Tommy Hilfiger & Calvin Klein (Fenwick Colchester)
Tommy Hilfiger —Colchester
- Full-time
- Customer service
- Conflict management
- Training & development
Activity and well being co-ordinator
Springfields Care Homes —Marks Tey
- £12.80 an hour
- Full-time
- Nursing home
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Barista - Store# 49476, Colchester Retail Park
Starbucks —Colchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Regional Facilities Manager
Care UK —Colchester
- Travel
3d
Project Manager
Care UK —Colchester
- Construction experience
- In-person
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
14d
Information / Document Controller – Chelmsford (Hybrid Remote) - £30k
Ada Meher —Chelmsford
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Flexitime
- Work from home
Quick apply
Business Administrator
Hallmark Care Homes —Ipswich
- Full-time
- Microsoft Outlook
- Customer service
- Human resources
- Employee discount
- Referral programme
Deputy General Service Manager
Sodexo —Sudbury
- £32,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
- Employee assistance programme
Quick apply
4h
Commissioning General Manager
Crystal Care Collection —Heybridge
- £65,000 - £75,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
Barista - Store# 47473, Colchester - Stane Park
Starbucks —Colchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Senior Change Manager
Hiscox —Colchester
- Full-time
- Organisational skills
- Agile
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
Day Centre Manager
ECL —Maldon
- £30,000 a year
- Call to connect
- Experience working with individuals with disabilities
- Travel
- Training & development
- Paid training
- Annual leave
Quick apply
14d

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Colchester

Quick apply

Job details

Permanent
£42,000 a year
6 hours ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Report writing
Meeting coordination
Management
Inbound customer enquiry call handling
Report generation
Senior management experience
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Microsoft Office
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Essex and Suffolk?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

home manager jobs in colchester, eng

Freedom to Speak Up Guardian

General Services Manager

Assistant Store Manager

Out of Hours Veterinary Care Assistant

Senior Administrative Officer - Part Time - North Essex

Regional Director

Concession Manager - Tommy Hilfiger & Calvin Klein (Fenwick Colchester)

Activity and well being co-ordinator

Barista - Store# 49476, Colchester Retail Park

Regional Facilities Manager

Project Manager

Client Services Director

Information / Document Controller – Chelmsford (Hybrid Remote) - £30k

Business Administrator

Deputy General Service Manager

Commissioning General Manager

Barista - Store# 47473, Colchester - Stane Park

Senior Change Manager

JUNIOR SALES CONSULTANT

Day Centre Manager

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