Technical support occupations Work, Jobs in Colchester, Ess (with Salaries)

IT Service Desk Analyst
Care UK —Colchester
6d
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Support Engineer
PC-IT Support —Colchester
- £35,000 - £40,000 a year
- Full-time
- Google Suite
- Windows
- In-person
- Free parking
Quick apply
13h
IT Technician (Fixed Term 12 months)
Prettys Solicitors LLP —Ipswich
- £30,000 a year
- Temporary
- English
- In-person
- Communication skills
- Life insurance
Quick apply
IT Technician
TwoPointZero IT Limited —Ipswich
- £27,000 - £30,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Software Helpdesk Support Analyst
enable.services —Ipswich
- From £24,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
IT Technician
MY PHONE UNIVERSE LTD —Ipswich
- £41,700 a year
- Full-time
- Maintenance
- In-person
Quick apply
11d
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
7d
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Writing skills
- Mentoring
- Communication skills
IT Desktop Support
Axiom Technologies —Chelmsford
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
3d
Apprentice First Line Digital Support Technician
Inntel Ltd —Feering
- £18,540 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HYDRA Technician (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £33,603 a year
- Full-time
- IT
- Training & development
- Communication skills
- Annual leave
Digital Friend Volunteer
Age Well East – Colchester —Colchester
Quick apply
R2R103855 - 130619 - IT Apprentice
South End City Council —Southend-on-Sea
- £15,434 a year
- Annual leave
11d
IT Technician - Sudbury Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
10d

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IT Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Fixed term contract
6 days ago

Qualifications

Report writing
Report generation
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Network infrastructure
Staff training
Ticket management systems
Major incident coordination
Customer support
Help desk
Rota coordination

Full job description

6 months fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: Providing an efficient and professional service to more than 15,000 users across 250+ sites. Working in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk service is as good as it can be and supports the IT Service Desk team.

Key Responsibilities:

Under the guidance of the IT Service Desk Manager, ensure that all customers are provided with the level of help they require
Monitor trends on the Service Desk and provide support to those areas most needed.
Act as an escalation of operational issues that arise from the IT Service Desk.
Take ownership of Major Incident communications, acting as the Major Incident Manager.
Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
Manage the IT Service Desk Rota system and Holiday request calendar.
Conduct regular calls/meetings with IT Service Desk personnel.
Induct, train and mentor new IT Service Desk Analysts.
Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
Provide weekly and monthly statistical reporting information.

What we are looking for:

Experience working for a large organisation
Knowledge of a logging/ticketing system
Strong knowledge of networking infrastructure and telephony systems

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

technical support occupations jobs in colchester, ess

IT Service Desk Analyst

Service Desk Analyst

IT Support Engineer

IT Technician (Fixed Term 12 months)

IT Technician

Software Helpdesk Support Analyst

IT Technician

IT Service Analyst (x2)

ICT Senior Service Desk Analyst

IT Desktop Support

Apprentice First Line Digital Support Technician

HYDRA Technician (Headquarters, Chelmsford)

Digital Friend Volunteer

R2R103855 - 130619 - IT Apprentice

IT Technician - Sudbury Cluster

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