Helpdesk support Work, Jobs in Colindale, Gtl (with Salaries)

Inbound Sales & Customer Service Executive
YOKE CNC —Borehamwood
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
11d
Customer Service Consultant - Edgware Station Road, London
HSBC Global Services Limited —Edgware
- From £26,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
2d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
Helpdesk Technician
LEAP Legal Software —London
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Salesforce
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
11d
Trainee IT Administrator
Montcalm Collection —London
- Weekend availability
- Hotel
- Travel
- Organisational skills
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Freelance Account Helpdesk Agent
International Workplace Group plc —London
- Remote
- English
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
5d
Medical Laboratory Assistant (Night
Health Services Laboratories (HSL) —Watford
- Up to £39,099.20 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
Maintenance Support Administrator
Langdon —London
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply
13d
End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services)
UST —London
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
13d
IT Support Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
6d
End User Support
NECSWS —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
10d
Receptionist & Helpdesk Coordinator
Rapport —London
- £20,545 a year
- Part-time
- Continuous improvement
- Front desk
- Training & development
- Employee assistance programme
12d
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
11d

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helpdesk support jobs near colindale, gtl

Inbound Sales & Customer Service Executive

YOKE CNC -
Borehamwood

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
11 days ago

Benefits

Company pension

Qualifications

CRM software
Sales support
Pricing
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
B2B sales
Customer interaction
Sales and customer service experience

Full job description

Yoke Vans designs and manufactures storage and conversion products for commercial vehicles. We are looking for a capable, organised person to join our sales and customer-service team.

This is primarily an inbound role. Our customers usually approach us with an existing requirement, so the role is less about cold calling and more about understanding what they need, providing accurate advice and quotations, and managing their enquiry through to booking and handover.

You will initially work closely with our experienced team to learn our products, systems and processes. As your knowledge develops, you will take independent ownership of customer enquiries while continuing to support the wider sales and customer-service team.

Key responsibilities

- Respond promptly and professionally to enquiries by phone, email, WhatsApp, social media and in person.

- Understand customers' vehicles, requirements, timescales and intended use.

- Prepare accurate quotations and clearly explain products, options, prices and lead times.

- Follow up quotations and convert suitable enquiries into confirmed orders and bookings.

- Set realistic expectations and avoid commitments that conflict with manufacturing capacity.

- Schedule work correctly, coordinate changes and keep customers informed.

- Handle routine customer problems and complaints calmly and constructively.

- Keep CRM, helpdesk and scheduling records complete, accurate and up to date.

- Work within agreed pricing, booking and customer-service guidelines.

- Escalate unusual specifications, significant complaints, discounts, refunds and scheduling conflicts appropriately.

- Provide dependable coverage and support to colleagues during busy periods.

- Identify recurring customer questions and practical process improvements.

About you

We welcome applications from strong customer-service candidates as well as people with sales experience. Most of our sales are inbound, so success depends on listening carefully, taking ownership and following work through accurately rather than using high-pressure sales tactics.

You should be able to:

- Communicate confidently and professionally by phone and in writing.

- Manage several enquiries across different channels without losing detail.

- Work accurately with prices, measurements and product information.

- Learn technical products, systems and processes.

- Maintain clear and reliable records.

- Work independently after training while recognising when to ask for support.

- Stay calm and organised when priorities change or a customer raises a problem.

Experience that would be useful

- Customer service by phone and email.

- Preparing quotations or processing orders.

- Inbound sales or sales administration.

- Scheduling jobs, appointments or installations.

- Using CRM, helpdesk or ticketing systems.

- Handling customer complaints.

- Automotive, manufacturing or other technical products.

Previous automotive or manufacturing experience is helpful but not required. Full product and system training will be provided.

Hours and location

This is a full-time, permanent, on-site role working Monday to Friday. The role is 40 hours per week with a 30-minute unpaid lunch break. An agreed regular start time between 8:00am and 9:00am is available, with the finish time adjusted accordingly.

The workplace is Crossoaks Farm, Crossoaks Lane, Borehamwood, Hertfordshire WD6 5PH. The site is not well served by public transport, so applicants must be able to travel to work reliably.

Pay and benefits

- £28,000 to £35,000 per year, depending on experience.

- Workplace pension.

- Statutory minimum holiday entitlement plus a paid day off for your birthday.

- Full product and system training.

The role is subject to a six-month probationary period. Start date to be agreed.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

Borehamwood WD6 5PH: reliably commute or plan to relocate before starting work (required)

Application question(s):

This is a full-time, on-site role working Monday to Friday, 40 hours per week, with an agreed regular start between 8:00am and 9:00am. Are you able to work this pattern?
Briefly describe any experience you have with phone and email enquiries, quotations or order processing, scheduling, CRM or helpdesk systems, and customer complaints. It is fine if you have experience in only some of these areas.
What is your notice period and earliest available start date?
What salary would you expect within the advertised £28,000 to £35,000 range?

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in colindale, gtl

Inbound Sales & Customer Service Executive

Customer Service Consultant - Edgware Station Road, London

Product Support Specialist (Part-Time)

Junior IT Support

Helpdesk Technician

Customer Support Associate (hybrid)

Trainee IT Administrator

1st Line Support

Freelance Account Helpdesk Agent

IT & Helpdesk Manager - Panavision London

Application Support Analyst

Medical Laboratory Assistant (Night

IT Helpdesk Intern

Maintenance Support Administrator

End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services)

IT Support Specialist

End User Support

Receptionist & Helpdesk Coordinator

Service Desk Analyst (1st line) - Onsite

Helpdesk Co-Ordinator

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