Client services occupations Work, Jobs in Collingbourne Ducis, Wil (with Salaries)

Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Customer Growth & Business Administrator
Point2Point IT Limited —Swindon
- £15 an hour
- Part-time
- CRM software
- AI
- Communication skills
- Free parking
Quick apply
8d
Customer service executive (M/F/D)
TE Connectivity —Swindon
- Microsoft Word
- Travel
Customer Growth & Retention Executive
Smiths News —Swindon
- £26,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Referral programme
10d
Client Services Coordinator
Complete Coherence Limited —Romsey
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
Quick apply
Onboarding Coordinator
Tracey Moloney Family Law —Chippenham
- £26,000 - £30,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Customer Relationship Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer and Stakeholder Engagement Lead
flow management solutions ltd —Fullerton
- £25,000 - £35,000 a year
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Executive
SPECIALIST SPORTS LTD —Nursling
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Employee discount
Quick apply
22h
Resident Liaison Officer
United Infrastructure —Thatcham
- Full-time
Quick apply
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Digital Automation Specialist
Once For All UK —Basingstoke
- £32,000 a year
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI

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Client Service Advisor

Metric Group Ltd
Swindon

Quick apply

Job details

Full-time
£26,403.49 a year

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
English
Microsoft Office Suite
Conflict management
Technical writing
Customer support
Customer interaction
Interpersonal troubleshooting
Help desk

Full job description

Basic Function
Summary of Job Role:

The Client Services Advisor (CSA) is responsible for delivering a high-quality, first-point-of-contact service to Metric customers across all communication channels, including telephone and email. The role focuses on ownership and resolution of customer enquiries, proactive communication, and effective administration in line with agreed service levels.

The CSA plays a critical role in maintaining strong client relationships, ensuring issues are resolved efficiently, and supporting the wider Service team to minimise downtime, reduce unnecessary engineer call-outs, and enhance overall customer satisfaction.

Responsibilities

Act as the first point of contact for customers via phone and email, delivering professional and friendly service at all times.
Answer inbound calls promptly and in line with service standards.
Respond to customer emails within agreed response times, clearly communicating actions and expected timescales.
Take full ownership of customer enquiries, managing issues through to resolution wherever possible.
Triage incoming calls and emails effectively to understand the nature, urgency, and impact of each issue.
Apply appropriate prioritisation based on service impact, customer type, and contractual SLAs.
Aim to resolve customer issues at first point of contact wherever within role capability, minimising unnecessary hand-offs to other teams.
Provide first-line support across Metric equipment and systems following training.
Accurately log, update, and manage customer cases using CRM and internal systems.
Proactively keep customers informed of progress, including delays or changes to expected outcomes.
Liaise effectively with internal teams, including engineers, service delivery, and management, to ensure timely resolution.
Escalate issues appropriately where required, providing clear and detailed information, only after all first-line resolution options have been reasonably explored.
Ensure escalations are well-documented, including troubleshooting steps already taken, to enable efficient onward resolution.
Support the Client Service Team Leader with additional duties and administrative tasks as required.
Maintain strict compliance with confidentiality, GDPR, cyber security, and information security policies.
Actively identify recurring issues, inefficiencies, or trends in customer enquiries and raise improvement opportunities to the Team Leader.
Contribute to the development, review, and maintenance of client service procedures, work instructions, and knowledge base articles.

Required Competency and Behaviours

Proven experience in a client service, customer service, customer success, or accoount management environment.
Excellent verbal and written communicaiton skills.
Ability to problem solve and manage conflict calmly and effectively.
Strong customer focused mindset with a Right First Time approach.
Confident and professional when dealing with customers at all levels.
High level of accuracy and attention to detail.
Ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working both independently and as part of a diverse team.
Willingness to learn new systems processes and first line technical knowledge.
Proficient in CRM systems and Microsoft Office applications (Word, Excel, Outlook).
Ability to work effectively under pressure while maintaining professionalism.
Experience within the parking management or related industry is desirable but not essential.

Job Type: Full-time

Pay: £26,403.49 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Must be prepared to work in Metric House
Eligible to work in the UK

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in collingbourne ducis, wil

Client Service Advisor

Customer Success Manager

Customer Growth & Business Administrator

Customer service executive (M/F/D)

Customer Growth & Retention Executive

Client Services Coordinator

Onboarding Coordinator

Customer Relationship Executive

Customer and Stakeholder Engagement Lead

Customer Service Executive

Resident Liaison Officer

Customer Success Manager (Buyers)

Digital Automation Specialist

Senior Customer Success Manager

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