Market leader Work, Jobs in Congresbury, Som (with Salaries)

Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
10d
Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
1d
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
10d
Call Handler
Sopra Steria —Newport
- £27,088.06 a year
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
Director of Development and Regeneration
Walsall Housing Group —Street
- £120,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Assistant Director - Transformation and Commissioning
North Somerset Council —North Somerset
- £90,249 - £107,028 a year
- Full-time
- Annual leave
6d
Junior Artworker
Roper Rhodes —Bath
- £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Employee assistance programme
Quick apply
10d
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Warehouse Operative Twilights
Evri —Bristol
- £13.20 - £19.80 an hour
- Overtime
- Annual leave
- Flexible schedule
14d
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bridgwater
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Business Development Manager - Tankers
Biffa Waste Services —Weston-super-Mare
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
2d
Line Leader
IPS —Bristol
- £33,437.64 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Marketing Executive
Roper Rhodes —Bath
- Up to £33,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Country Director Wales
British Council —Cardiff
- £65,000 a year
- Weekend availability
- English
- No degree
- Travel
9d
Assistant Manager
Hollywoodbowlgroup —Cwmbran
- Up to £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
13d
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
Maintenance Operative
Collegiate AC Ltd —Bristol
- £27,000 an hour
- Weekend availability
- Carpentry
- Maintenance
- English
Quick apply

I want to receive the latest job alerts for market leader in congresbury, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

market leader jobs near congresbury, som

Customer Experience Team Leader

Sopra Steria -
Newport

Apply Now

Job details

Fixed term contract
£26,972 - £29,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Organisational skills
IT

Full job description

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly – even when things get busy or outside standard hours?

Join our CXM Hub as a Team Leader and play a key role in the day‑to‑day running of a busy contact centre supporting the Prisons Enquiry Centre. You’ll work alongside a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands‑on leadership role where you’ll lead a team of around 10 – 14 colleagues, helping them deliver a consistently high standard of customer service in a fast‑paced, 365‑day operation.

You’ll balance people leadership with operational decision‑making and be trusted to work independently when needed, including outside standard hours. If you enjoy motivating others, taking ownership and staying calm under pressure, this could be the role for you. This role is based in Newport with a fixed hybrid working arrangement, offering a balance between office collaboration and home working. Shifts are scheduled between 7am and 8pm on weekdays, and 7am to 5pm on weekends and public holidays, with a fair rota of approximately one in three weekends.

What you’ll be doing:

Leading the day‑to‑day operation of the Prisons Enquiry Centre, ensuring service levels and customer experience are consistently met.
Managing, coaching and supporting your team to perform at their best, including quality monitoring and performance conversations.
Making operational decisions and taking accountability for outcomes, including during out‑of‑hours periods.
Managing business continuity and supporting incident escalation when required.
Resolving issues independently to maintain service continuity and minimise disruption.
Creating a positive and inclusive team environment that supports development and engagement.

What you’ll bring:

Experience leading and developing people in a fast‑paced contact centre environment.
Confidence managing your own and team performance against KPIs and delivering consistent results.
Strong judgement and decision‑making skills, with the ability to remain calm under pressure.
Experience of business continuity planning and incident management.
Strong organisational skills with attention to detail and a problem‑solving mindset.
Flexibility to work within a 365‑day operational schedule including bank and public holidays.

It would be great if you had:

Experience working in an out‑of‑hours or rotating shift environment.
A resilient approach and confidence working independently when needed.
An understanding of the public sector, particularly the Prison Service.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract (6 months)

Location: Newport

Security Clearance Level: SC

Internal Recruiter: Kayleigh

Salary: £26,972 – £29,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises

SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Come join us!!

Apply Now

Refine Your Search

market leader jobs in congresbury, som

Customer Experience Team Leader

Customer Team Leader

Customer Success and Retention Director (SaaS)

Call Handler

Director of Development and Regeneration

Assistant Director - Transformation and Commissioning

Junior Artworker

Retail Team Leader

Warehouse Operative Twilights

SME Relationship Director

Business Development Manager (BDM) - Bath - Circa 41k Basic - 53k OTE Uncapped

Manager of Dedicated Implementations - EMEA

Business Development Manager - Tankers

International Sales Manager

Line Leader

Digital Marketing Executive

Country Director Wales

Assistant Manager

Assistant General Manager

Maintenance Operative

I want to receive the latest job alerts for market leader in congresbury, som

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected