Customer service manager Work, Jobs in Cornwall (with Salaries)

Aftermarket Delivery Service Manager
ELIQUO HYDROK UK —Saint Columb Major
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Sick pay
Client Services Account Manager
Westcolour Ltd —St. Austell
- £26,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
1d
Customer Service Manager
B&M Retail —Wadebridge
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
8d
Operations Manager
SW Hygiene Ltd T/A South West Hygiene —Liskeard
- £40,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
3d
Customer Service Assistant Manager
Finisterre —Saint Agnes
- £28,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Duty Manager
Premier Inn —Wadebridge
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Truro
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Secretary/Office Manager
James Hodgson Limited trading as Hodgsons —Falmouth
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
- Paid training
Quick apply
10d
Hotel - Duty Manager
Premier Inn —St. Austell
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Branch Manager
Connells Group —Bodmin
- Full-time
- Leadership
Quick apply
9d
Assistant Manager
Wickes —Truro
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Shop Manager
British Red Cross —Truro
- £25,948 a year
- Sales
- Customer service
- IT
- Annual leave
- Flexitime
12d
Head of Technology
Finisterre —Saint Agnes
- Full-time
- ERP systems
- Employee assistance programme
- Employee discount
Quick apply
Store Manager
B&M Retail —St. Austell
- Weekend availability
- Employee discount
2d
Retail Manager
Tre, Pol & Pen —Launceston
- From £15 an hour
- Full-time
- Bilingual
- Management
- Sales
- Free parking
- Store discount
Quick apply
Shop Manager
Betfred —Redruth
- £13.56 an hour
- Weekend availability
- Management
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
8d
Seasonal Duty Manager
YHA England & Wales —Padstow
- £13.63 an hour
- Seasonal
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
Store Manager
MILLETS —Newquay
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Store Manager - Truro
H.Samuel —Truro
- Full-time
- Employee discount
Regional Team Lead – Vfast Engineering
ORBITAL NET LIMITED —Bodmin
- Overtime
- Remote
- Customer service
- First Aid Certification
- Driving
Quick apply
3d

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Aftermarket Delivery Service Manager

ELIQUO HYDROK UK -
Saint Columb Major

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Wastewater treatment
Analysis skills
Project management
Continuous improvement
Communication skills

Full job description

The Aftermarket Service Delivery Manager is responsible for leading the successful delivery of all aftermarket engineering and support services. This role ensures that customers receive a high‑quality, consistent service experience while overseeing a multidisciplinary team of Project Engineers and Administrative staff. The position plays a key part in driving operational performance, customer satisfaction, and continuous improvement within the Aftermarket function.

What you'll be doing:

Oversee day‑to‑day delivery of aftermarket engineering projects, service requests, and support activities.
Lead, mentor, and develop Project Engineers and Admin staff.
Allocate resources effectively across multiple workstreams and customer accounts.
Set clear objectives, monitor performance, and support professional development.
Act as the primary escalation and service contact for aftermarket customers.
Manage service‑related issues, risks, and escalations, ensuring timely resolution.
Track and manage KPIs, service performance metrics, turnaround times, and SLAs.
Maintain governance processes, documentation, and compliance with internal standards.
Identify opportunities to improve efficiency, quality, and customer experience.
Implement process updates and drive adoption of best practice across the Aftermarket team.
Support costing, quotes, and proposals for aftermarket work when required.
Manage budgets or forecasts relevant to the aftermarket workstream.

Who we are looking for:

Essential

An individual with highly developed interpersonal and communication skills, with the ability to build trust, influence at all levels, manage conflict effectively and foster strong collaboration across diverse teams and stakeholders.
A candidate with a strong track record of managing multiple projects or tasks with competing priorities, shared resources and interdependencies.
Experience leading service delivery, project delivery, or technical customer‑facing operations.
Proven ability to manage multiple tasks, priorities, and deadlines.
Strong analytical skills with the ability to interpret performance data and drive improvements

Desirable

Experience in the water industry, including wastewater permits and compliance
Experience in aftermarket, service, or after‑sales engineering environments.
Background in project management or engineering management.
Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
Familiarity with CRM, ERP, or service management systems.

About us

ELIQUO HYDROK is an award-winning, established and growing, market leader. We provide water treatment solutions that keep seas and rivers clean and drinking water safe. From flood water management to sewage filtration systems, we provide innovative, environmentally considerate, cost-effective, and practical solutions to municipal water companies.

We’re passionate about our people, offering a range of benefits to our valued employees, including hybrid working and a Medicash healthcare plan. You will be part of a team of 180+ colleagues delivering high-quality, essential services underpinning water infrastructure and environmental improvement across the UK.

Inclusion & Diversity

At Eliquo Hydrok, we are committed to fostering a culture of Fairness, Inclusion and Respect across all areas of our business. We actively promote equality and diversity, and do not tolerate discrimination of any kind - whether based on gender, race, disability, age, religion, sexual orientation, or employment status. Our goal is to ensure that every individual, regardless of background, feels respected, valued, and empowered to reach their full potential. To support fairness in our recruitment process, we ask all applicants to complete an Equal Employment Opportunity (EEO) survey after applying. This helps us monitor and improve our practices, ensuring equal access to opportunities for everyone.

Benefits

Flexible/hybrid working options available
Medicash Health Plan
Company Pension
Sick Pay
On-site parking
Cycle to Work Scheme
Company Events
Appraisal and Personal Development programme

Apply Now

Refine Your Search

customer service manager jobs in cornwall

Aftermarket Delivery Service Manager

Client Services Account Manager

Customer Service Manager

Operations Manager

Customer Service Assistant Manager

Duty Manager

Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped

Secretary/Office Manager

Hotel - Duty Manager

Branch Manager

Assistant Manager

Shop Manager

Head of Technology

Store Manager

Retail Manager

Shop Manager

Seasonal Duty Manager

Store Manager

Store Manager - Truro

Regional Team Lead – Vfast Engineering

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