Customer experience leader Work, Jobs in Cote, Som (with Salaries)

Resident Support Assistant
St Monica Trust —Cote
- £13.48 an hour
- Part-time
- Microsoft Outlook
- Customer service
- IT
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
13d
Customer Team Leader
Co-op —Cardiff
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Service Colleague (Food Services)
ASDA —Dunball
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Seasonal Colleague - Burnham-On-Sea Superstore
Tesco UK —Burnham-on-Sea
- £13.28 - £14.55 an hour
- Part-time
- Employee discount
11d
Customer Assistant
Network Rail —Cardiff
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- Employee discount
7d
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
9d
One Stop - Customer Service Assistant
One Stop —Highbridge
- £12.81 an hour
- Full-time
6d
Hospitality Assistant (Village)
St Monica Trust —Cote
- £13.48 an hour
- Part-time
- Customer service
- Food service
- Restaurant experience
7d
Assistant Branch Manager
Alliance Automotive Group LV —Bridgwater
- Windows
- Employee discount
Quick apply
Team Leader
Mountain warehouse —Bridgwater
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
GXO Logistics —Bridgwater
- Up to £55,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Annual leave
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Kennel Supervisor
Happy Landings Animal Rescue —Shepton Mallet
- From £28,000 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
8d
Operations Manager- Neighbourhoods
LiveWest —Weston-super-Mare
- £66,400 - £73,800 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
8d

I want to receive the latest job alerts for customer experience leader in cote, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Support Assistant

St Monica Trust -
Cote

Apply Now

Job details

Part-time
£13.48 an hour

Qualifications

Microsoft Outlook
Customer service
GCSE
Numeracy
Level 2 Food Hygiene Certificate
Food preparation
IT

Full job description

Hours: 30 hours per week. Shift times: 7:30 am to 2:00 pm, including working every other weekend.

Hourly rate: £13.48 per hour

Job purpose

The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.

Key Results

Summary responsibilities

Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
Meet residents’ unique needs and collaborate with colleagues across the care home teams.
Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

Skills and experience

Communication

Write notes and messages – numeracy, literacy and verbal skills.
Communicate with people with differing communication needs.
Encourage and influence.
Understand and follow instructions and procedures.
Strong customer service skills.
Mixed methods and mediums of communication.

Thinking Style

Analyses and evaluates given information.
Adapts style and approach appropriate to situation or task.
Structures tasks/activities.
Pre-empts issues and trouble-shoots.
Refers appropriate decisions to line manager.
Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well-being and Values

Aware of cultural and individual differences in all interactions and service areas.
Demonstrate interest, care and attention.
Create a positive impression.
Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with others

Works effectively as part of a team.
Build relationships of trust with others (team, residents and their family & friends).
Potential exposure to challenging, physical or emotional situations.

Other Skills & Qualifications

Essential

Confident with IT and using standard office programs including word, outlook/email, system folders etc
Understanding of basic food preparation and cleaning techniques
An understanding and appreciation of older people in a care setting and the issues that may affect them
Knowledge of basic health and safety rules
Knowledge of customer service principles

Desirable

Level 1 or 2 in Food Hygiene (or equivalent)
Level 2 in Healthcare Cleaning (or equivalent)
General level of education (GCSE or equivalent)
Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
Working experience in a care setting
Knowledge of safe moving and handling techniques

Additional information

Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

Salary Ranges:

£28,038.40 - £28,038.40

Time Type:

Part time

If you have any queries please email our Recruitment Team - [email protected]

Apply Now

Refine Your Search

customer experience leader jobs in cote, som

Resident Support Assistant

Customer Experience Specialist

Customer Team Leader

Service Colleague (Food Services)

Customer Service Team Leader

Seasonal Colleague - Burnham-On-Sea Superstore

Customer Assistant

Operations Manager

One Stop - Customer Service Assistant

Hospitality Assistant (Village)

Assistant Branch Manager

Team Leader

Operations Manager

Assistant Manager

Kennel Supervisor

Operations Manager- Neighbourhoods

Store Manager

Customer Service Team Leader

Retail Team Leader

Senior Member Support Manager

I want to receive the latest job alerts for customer experience leader in cote, som

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected