Shift leader Work, Jobs in Coulsdon, Gtl (with Salaries)

Customer Support Representative
M E DUFFELL LTD —Croydon
- From £27,500 a year
- 8 hour shift
- Hybrid work
- English
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Detention Custody Officer
Serco Plc —Gatwick Airport
- £29,563 - £32,653 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Bar staff / 106 - The Moon on the Hill, Sutton
J D Wetherspoon plc —London
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
3d
Warehouse Operative - Nights
Evri —Croydon
- £12.71 an hour
- Full-time
- Annual leave
Residential Concierge
Battersea Academy for Skills & Employment —London
- £15.25 an hour
- Overtime
- Customer service
- Computer literacy
- English
- Annual leave
- Employee assistance programme
Customer Services Team Leader (2C-GPR Sutton Area)
Govia Thameslink Railway —London
- Weekend availability
- Customer service
- Maths
- Communication skills
- Annual leave
- Employee discount
Team Member (Stock)
NEXT —Epsom
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Team Member
NEXT —Bromley
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Full Time Coordinator, Flight Operations, London LHR
American Airlines —London
- Weekend availability
- Bachelor's degree
- Conflict management
- Organisational skills
5d
Barista
Caffe Nero Caterham —Caterham
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- No experience needed
- Cleaning
- Employee discount
- Referral programme
2d
Weekend Cafe Assistant
Chartwells —Caterham
- £14.09 an hour
- Weekends only
- Customer service
- Food service experience
- Cash handling
Support Worker – Supported Accommodation (16–25)
Integrity Lifestyle —South Croydon
- £12.71 - £13.00 an hour
- Part-time
- Experience working with children
- Care plans
- Free parking
Quick apply
5d
KFC - Team Leader / Shift Manager
K&Z Holdings - Pret A Manger —Purley
- Training & development
- Restaurant
- Employee discount
Quick apply
Blending Skilled Operative - AM Shift: 5am-2pm
Storefast Solutions —Gravesend
- £32,000 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
Quick apply
Sales Assistant
Savers —West Wickham
- £9.95 - £13.15 an hour
- 8 hour shift
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
11d
Warehouse Operative (Order Distributor) - Part Time
DHL Supply Chain —Sutton
- £13,571.03 a year
- Free parking
- Employee discount
Short-term Temporary Team Member
NEXT —Orpington
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Service Team Leader
Morrisons —Caterham
- Cash handling
- Annual leave
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
Assistant Manager
Boots —Croydon
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount

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Customer Support Representative

M E DUFFELL LTD
Croydon

Quick apply

Job details

Full-time
From £27,500 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Client engagement
English
Continuous improvement
Relationship management
Customer interaction
Phone etiquette
Communication skills
Supply chain customer service

Full job description

Pay: £27,500 OTE

Role: Customer Support Representative
Location: Croydon – Remote working and office based 60:40
Starting Salary: £27,500 OTE
Company: Duffells
Job type: Permanent

Duffells is the market leader in the supply of security products to our trade customers. We’ve been established for over 60 years, but we don’t ever want to stand still. Our growth and success have been built on the service that we give to our customers. It’s at the heart of everything that we do.

We’ve got a big warehouse in Leamington Spa and a smaller one in Croydon. You’ll be based in Croydon, but everyone has the chance to work from home on a hybrid basis, if that suits them best.

Role summary

We have an exciting opportunity to join our Customer Support Representative (CSR) team. In this role, you’ll often be the first person that the customer speaks with, either before or after they have placed their order. You’ll play a pivotal role in ensuring that our customers experience the best service possible.

You’ll also work with our in-house tools and apps, helping us to identify opportunities to improve how we work. We encourage our team to work with us to come up with suggestions and ideas on how we can continually improve our processes, systems and the experience we provide to our customers.

Key Responsibilities:

We’ll break the role down into your responsibilities before and after an order has been placed. Customer enquiries come to us by phone, email and online chat so you’ll always be busy.

Before an order has been placed:

Building a relationship with our customers. All of our customers are repeat purchasers, so you’ll really get to know them.
Assisting customers with price enquiries, stock level and availability checks.
Providing product information, such as sizes and details on the contents of the box. If the enquiry is really technical, you’ll be able to pass it to our team of product specialists to provide in depth information.
Processing sales orders and quotes for customers.
Helping customers with access to our website or app.
Informing our customers of new products that may be relevant to them and upsell if it helps the customer. This role is not focused on selling, only to help the customer.
Liaising with the customer’s Account Executive if they need more detailed pricing or quoting support.

After an order has been placed:

Helping customers track their deliveries to give them expected delivery times and dates.
Liaising with couriers, if we need to raise a ticket for a missing or damaged delivery.
Raising a return if a customer wishes to send a product back.
Helping a customer if an item hasn’t been delivered or the wrong item has been delivered and making sure that they get a replacement as soon as possible.
Liaising with our warehouse if we need to check products or orders.
Being proactive and advising customers of any courier delays.
Taking ownership of queries assigned to you and managing them through to completion, ensuring the customer is kept updated throughout.
Working with our in-house tools and apps and sharing feedback and suggestions on how we can improve the way we work, our processes and the customer experience.

The role is all about building strong relationships with our customers from the moment they need to order, to post sales support, if they need it. You’ll be supported by a network of sales, account management, administration, product management, technical and analytical functions.

We pay bonuses and rewards for achieving your SLA and KPI’s across a range of areas, so there is always the opportunity to excel and to be rewarded accordingly.

Experience & skills

Experience in looking after customers in an office/remote customer service role is essential.

Passionate about delivering first-class customer service.
Previously worked as part of a successful customer service team helping customers via multiple channels of communication.
Highly organised with ability to work to deadlines.
Flexible and enjoys working within a small, dedicated team.
Excellent oral and written communication skills and worked within a telephone-based role.
Great IT skills and experience with working from home.
Experience with Freshdesk is a plus but not essential.
Experience in dealing with couriers.
Comfortable using in-house systems and apps, with an interest in suggesting ways they could be improved.

Job Type: Full-time

Additional pay:

Bonus scheme
Performance bonus

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Schedule:

8 hour shift
Monday to Friday
No weekends

Ability to commute/relocate:

Croydon: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Job Type: Full-time

Work Location: Hybrid remote in Croydon CR0 4YL

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Ability to commute/relocate:

Croydon CR0 4YL: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Work Location: Hybrid remote in Croydon CR0 4YL

Quick apply

Refine Your Search

shift leader jobs in coulsdon, gtl

Customer Support Representative

Detention Custody Officer

Bar staff / 106 - The Moon on the Hill, Sutton

Warehouse Operative - Nights

Residential Concierge

Customer Services Team Leader (2C-GPR Sutton Area)

Team Member (Stock)

Team Member

Full Time Coordinator, Flight Operations, London LHR

Barista

Weekend Cafe Assistant

Support Worker – Supported Accommodation (16–25)

KFC - Team Leader / Shift Manager

Blending Skilled Operative - AM Shift: 5am-2pm

Sales Assistant

Warehouse Operative (Order Distributor) - Part Time

Short-term Temporary Team Member

Service Team Leader

Guest Service Manager

Assistant Manager

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