Brand manager Work, Jobs in Coventry, Eng (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Leamington Spa
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Operations Manager
Impact Food Group —Leicester
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Business Development Executive
Service Innovation Group UK —Coventry
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
5d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Project Co-ordinator - 12 month FTC
Equans —Coleshill
- Full-time
- Hybrid work
- Administrative experience
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Portfolio Manager - Transformation & Change
Bleckmann Logistics UK Ltd —Lutterworth
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Coventry - Circa 41k - Package - 53k OTE Uncapped
Yell Ltd —Coventry
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birmingham
- £35,875 a year
- Full-time
- Presentation skills
- Referral programme
Quick apply
Lead Comms & Events Specialist
NEXT —Leicester
- From £44,000 a year
- Full-time
- Mentoring
- Free parking
- Employee discount
8d
Mobile Sales Advisor
FlooringSuperstore.com —Coventry
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- Travel
- Free parking
- Store discount
Quick apply
8d
PR Activations & Campaigns Manager
INTERNATIONAL MOTORS —Solihull
- Full-time
- Project management
- Bachelor's degree
- Travel
- Free parking
- Referral programme
Quick apply
Sr. Portfolio Manager, VWR Brand Equipment & Instruments
Avantor —Husbands Bosworth
- Full-time
- Sales
- Master's degree
- Analysis skills
New Business Sales Executive
NJ Screen Prints Ltd —Hinckley
- Full-time
- Sales
- Microsoft Office
- Business development
- Free parking
- Referral programme
Quick apply
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Social Media Manager, Content Creator & Paid Ads Specialist
Oodles Wok —Leicester
- £30,000 - £34,000 a year
- Full-time
- Hospitality
- Marketing
- Social media management
Quick apply
3d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply

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brand manager jobs near coventry, eng

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

brand manager jobs in coventry, eng

Customer Experience Manager

Retail Sales Advisor - Coventry

Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped

Senior Employer Brand Specialist

Operations Manager

Business Development Executive

Ownership Experience Manager – Customer Community & Loyalty

Project Co-ordinator - 12 month FTC

Portfolio Manager - Transformation & Change

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM) - Coventry - Circa 41k - Package - 53k OTE Uncapped

Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped

Lead Comms & Events Specialist

Mobile Sales Advisor

PR Activations & Campaigns Manager

Sr. Portfolio Manager, VWR Brand Equipment & Instruments

New Business Sales Executive

Automotive Manager Level 1 Team

Social Media Manager, Content Creator & Paid Ads Specialist

Senior National Account Manager

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