Order manager Work, Jobs in Coventry, Eng (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
2d
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
5d
Senior Strategic Account Manager - Energy & Utilities
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- Business development
- Bachelor's degree
- IT
Quick apply
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Facilities Manager
Coventry Rugby —Coventry
- £26,000 - £35,000 a year
- Weekend availability
- Hospitality
- Maintenance
- Supervising experience
- Free parking
- Employee discount
Quick apply
12d
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Agile
- AI
- Annual leave
- Flexible schedule
Senior Strategic Procurement Manager
NP Aerospace —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Agile
- AI
- Annual leave
- Flexible schedule
Warehouse Shift Manager
Ellisons —Coventry
- £32,000 - £35,000 a year
- Full-time
- Management
- Team management
- Warehouse experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Warehouse Manager
SAM Leisure —Tile Hill
- From £30,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Warehouse experience
- Free parking
- Store discount
Quick apply
8d
Bakery manager
W H Gayton & sons —Atherstone
- £50,000 - £70,000 a year
- Full-time
- Bakery
- Organisational skills
- In-person
Quick apply
12d
Depot Administrator
Generator Power Ltd —Warwick North
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
Pastoral Manager
Inspire Education Trust —Coventry
- £29,858 - £35,548 a year
- Full-time
- Childcare
- English
- Communication skills
- Employee assistance programme
- Employee discount
10d
Education Centre Supervisor
Explore Learning —Coventry
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
Quick apply
Control Room Operator / Resource Planner
Samsic UK —Coventry
- £314.78 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
14d
General Manager - Hyundai
Johnsons Cars —Coventry
- £60,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
- Referral programme
14d
Logistics Administrator
NOMOQ Ltd —Leamington Spa
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Life insurance
Quick apply
2d

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
2 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

order manager jobs in coventry, eng

Customer Experience Manager

Area Manager

Service Manager

Senior Strategic Account Manager - Energy & Utilities

Label Operations Manager

Area Manager, Customer Fulfillment

Facilities Manager

Client Success and Bookings Manager

Senior Strategic Procurement Manager

Senior Strategic Procurement Manager

Warehouse Shift Manager

Warehouse Manager

Bakery manager

Depot Administrator

Pastoral Manager

Education Centre Supervisor

Control Room Operator / Resource Planner

Customer Care Manager

General Manager - Hyundai

Logistics Administrator

I want to receive the latest job alerts for order manager in coventry, eng

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