Head of operations Work, Jobs in Cowplain, Ham (with Salaries)

Head of Reception
Blossom Health —Havant
- £14.49 - £14.50 an hour
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
14d
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Organisational skills
- Time management
- Annual leave
Head of Compliance
Wärtsilä —Havant
- English
- Analysis skills
- Bachelor's degree
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
2d
Senior Internal Communications and Change Officer
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Hybrid work
- No degree
Head of Recruitment Operations - Maternity Cover
Rocksteady Music School —Liphook
- £50,000 - £55,000 a year
- Experience working with children
- Team management
- Recruiting
- Free parking
- Employee discount
Quick apply
9d
Head of Maintenance
Inspired Villages —Liphook
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Operations Coordinator
Simplify Consulting —Southampton
- From £32,000 a year
- Full-time
- Hybrid work
- Recruiting
- Financial services
- Leadership
- Life insurance
Quick apply
Head of Risk
Southern Co-op —Portsmouth
- Hybrid work
- Analysis skills
- Budgeting
- Leadership
10d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
13d
Deputy Head of Sound
Chichester Festival Theatre —Chichester
- £37,000 - £38,500 a year
- Full-time
- Maintenance
- Travel
- In-person
Quick apply
2h
Business Operations & Compliance Manager
Loadbalancer.org Ltd —Portsmouth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Inventory control
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Leisure Team Leader
Village Hotels - Portsmouth - Leisure —Portsmouth
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Head of IT Workplace Experience
Ageas —Eastleigh
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- School
9d
Transport Manager
E&E Group —Portsmouth
- Full-time
Quick apply
3h
Operations Manager - Property Maintenance (Fabric)
IPM Facilities Ltd —Bordon
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Continuous improvement
- Free parking
Quick apply
9d
Deputy Manager
Summit Residential Care Ltd —Bognor Regis
- £35,000 - £38,000 a year
- Full-time
- Computer literacy
- Mentoring
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Head of Finance
Everyman Driving Experiences —Dunsfold
- £40,000 - £55,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee discount
Quick apply
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
8d
Padel Coach
Clear People —Portsmouth
- £28,000 - £34,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
9d

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Head of Reception

Blossom Health
Havant

Quick apply

Job details

Full-time
£14.49 - £14.50 an hour
14 days ago

Benefits

Free parking
Sick pay
On-site parking

Qualifications

Staff recruitment procedures (Human resources)
Recruitment experience
Customer service
Complaint handling
Patient service
Performance management
Supervising experience
Continuous improvement
Team management
Decision making
Staff training
Healthcare practice management
Recruiting
Front desk
Interviewing
Computer skills
Training & development
Leadership
Communication skills
Team management in senior healthcare role
Time management

Full job description

Blossom Health is looking for an enthusiastic and experienced Head of Reception to join our growing team. This is an exciting opportunity for someone who enjoys leading people, improving services, and delivering outstanding customer care in a busy healthcare environment.

As Head of Reception, you will play a key role in ensuring our reception services run smoothly across our Havant and Bedhampton sites. You'll support and develop our reception team, oversee daily operations, and help create an excellent experience for patients from their very first interaction with the practice.

Job Overview

The Head of Reception is responsible for the effective leadership and day-to-day management of the reception team, ensuring the delivery of a professional, efficient and patient-focused front-line service across the practice. The post holder will support the smooth running of reception operations, maintaining high standards of customer service whilst supporting patients, clinicians and colleagues.

Working closely with the Head of Operations, the Head of Reception will oversee staffing, performance, training compliance, recruitment and reception processes, whilst supporting service improvement initiatives and ensuring an excellent patient experience.

Main Responsibilities

Leadership and Team Management

· Provide line management and day-to-day support to the Reception Team.

· Conduct quarterly one-to-one meetings and Return to Work interviews.

· Support staff wellbeing, performance and professional development.

· Record sickness absence on TeamNet and monitor attendance levels.

· Escalate operational concerns and staffing issues to the Head of Operations.

· Promote a positive, supportive and patient-centred culture.

Reception Operations

· Oversee the daily running of reception services across the practice.

· Provide direct support and guidance to reception staff and clinicians, particularly at the Havant site.

· Ensure reception processes are delivered efficiently and consistently.

· Support the Head of Operations in maintaining appropriate staffing levels and cover arrangements.

· Participate in bypass call duties as required.

Recruitment and Staff Development

· Participate in the recruitment and interview process for reception staff.

· Deliver local induction programmes for new starters.

· Support ongoing staff development and training.

· Conduct exit interviews for departing employees.

· Promote and improve training compliance across the reception team.

Complaints, Incidents and Governance

· Gather information and supporting evidence relating to complaints, concerns and incidents.

· Support investigations and follow-up actions where required.

· Maintain accurate records and ensure confidentiality is upheld.

· Escalate significant concerns to the Head of Operations.

Patient Service and Communication

· Support the delivery of a high-quality patient experience.

· Assist with resolving day-to-day patient queries and concerns.

· Ensure consistent and professional communication with patients, visitors and external agencies.

· Support service improvements that enhance patient access and satisfaction.

Other Duties

· Undertake any duties appropriate to the role as directed by the Head of Operations or Practice Manager.

· Maintain confidentiality and comply with GDPR, NHS and Information Governance requirements.

Person Specification

Essential Experience

· Previous experience supervising or managing a team.

· Experience working in a customer service or patient-facing environment.

· Experience managing staff performance and attendance.

· Experience handling complaints or challenging situations.

· Experience working in a busy environment with competing priorities.

Desirable Experience

· Previous experience working in General Practice or Primary Care.

· Experience using clinical or workforce management systems.

· Experience supporting recruitment and induction processes.

Essential Knowledge

· Understanding of excellent customer service principles.

· Understanding of confidentiality and data protection requirements.

· Knowledge of team management and performance monitoring.

· Understanding of complaints and incident processes.

Desirable Knowledge

· Knowledge of NHS General Practice operations.

· Understanding of Primary Care services and patient pathways.

· Knowledge of TeamNet or similar workforce management systems.

Essential Skills and Attributes

· Strong leadership and communication skills.

· Excellent organisational and time management abilities.

· Ability to manage difficult conversations professionally.

· Strong problem-solving and decision-making skills.

· Good IT and administrative skills.

· Ability to build positive working relationships.

· Commitment to delivering excellent patient service.

Personal Qualities

· Professional and approachable.

· Calm and resilient under pressure.

· Reliable and accountable.

· Positive and proactive.

· Flexible and adaptable.

· Committed to teamwork and continuous improvement.

· Leads by example and supports colleagues to succeed.

Core values

Responsive: The post holder will manage their caseload by responding to daily tasks, concerns and requests in a proactive manner. They will take ownership by troubleshooting any issues that arise within their role.

Collaboration: They will work in partnership with colleagues and external agencies as the point of contact for the responsibilities they manage within this job description.

Improvement: The post holder will maintain their ongoing professional development and identify opportunities for service improvements that could be implemented to provide an outstanding service.

Wellbeing: As a senior member of staff, they will act with respect, compassion and empathy through leadership to support their colleagues and the wider team.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to modify, add, or remove duties as necessary. Blossom Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £14.49-£14.50 per hour

Benefits:

Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in cowplain, ham

Head of Reception

Business Continuity Manager

Head of Compliance

Dual Site General Manager

Senior Internal Communications and Change Officer

Head of Recruitment Operations - Maternity Cover

Head of Maintenance

Operations Coordinator

Head of Risk

Systems & Database Administrator

Deputy Head of Sound

Business Operations & Compliance Manager

Leisure Team Leader

Head of IT Workplace Experience

Transport Manager

Operations Manager - Property Maintenance (Fabric)

Deputy Manager

Head of Finance

General Manager

Padel Coach

I want to receive the latest job alerts for head of operations in cowplain, ham

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