Line lead Work, Jobs in Cowplain, Ham (with Salaries)

Head of Reception
Blossom Health —Havant
- £14.49 - £14.50 an hour
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
14d
Point of Care Testing Coordinator
Portsmouth Hospitals University NHS Trust —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Computer literacy
- Writing skills
- Laboratory experience
Quick apply
10h
Retail Travel Advisor
TUI Group —Waterlooville
- From £13.09 an hour
- Weekend availability
- Employee discount
3d
Client Care Lead
Right at Home Solent & Southampton —Fareham
- £25,000 - £29,000 a year
- Organisational skills
- Leadership
- Communication skills
Quick apply
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
13d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
3d
HR Manager
KT Healthcare —Chichester
- £45,000 - £62,500 a year
- Part-time
- Team management
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Student Mentor-Outdoor Activities
Oarsome Chance —Portsmouth
- £27,300 - £28,119 a year
- Full-time
- Experience working with children
- First Aid Certification
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
8d
Purchasing Manager
Wärtsilä —Havant
- Hybrid work
- Mentoring
- Training & development
- Communication skills
9d
Qualified Nursery Practitioner
The Nursery Family —Purbrook
- £28,392 - £31,804 a year
- Full-time
- English
- Experience working with children
- In-person
- Employee discount
- Referral programme
Quick apply
10d
Security Supervisor
OCS Group —Havant
- £13.85 an hour
- Weekend availability
- Management
- Training & development
- Leadership
Quick apply
9d
Admissions Lead
University of Chichester —Chichester
- £38,784 - £41,064 a year
- Full-time
- Management
- Data analysis skills
- Project management
- Employee assistance programme
- Employee discount
3d
Lead Cost Analyst
Lockheed Martin Corporation —Havant
- £65,000 - £81,000 a year
- Full-time
- University
- Presentation skills
- Employee assistance programme
- Employee discount
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
2d
Deputy Manager
Summit Residential Care Ltd —Bognor Regis
- £35,000 - £38,000 a year
- Full-time
- Computer literacy
- Mentoring
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Duty Manager
Horizon Leisure Centres —Havant
- £28,644 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
Family Help Lead Practitioner
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Hybrid work
- Organisational skills
- Communication skills
Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
9d
Curriculum & Assurance Manager
Tops Day Nurseries —Portsmouth
- £38,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Employee discount
Quick apply
8d
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply

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Head of Reception

Blossom Health
Havant

Quick apply

Job details

Full-time
£14.49 - £14.50 an hour
14 days ago

Benefits

Free parking
Sick pay
On-site parking

Qualifications

Staff recruitment procedures (Human resources)
Recruitment experience
Customer service
Complaint handling
Patient service
Performance management
Supervising experience
Continuous improvement
Team management
Decision making
Staff training
Healthcare practice management
Recruiting
Front desk
Interviewing
Computer skills
Training & development
Leadership
Communication skills
Team management in senior healthcare role
Time management

Full job description

Blossom Health is looking for an enthusiastic and experienced Head of Reception to join our growing team. This is an exciting opportunity for someone who enjoys leading people, improving services, and delivering outstanding customer care in a busy healthcare environment.

As Head of Reception, you will play a key role in ensuring our reception services run smoothly across our Havant and Bedhampton sites. You'll support and develop our reception team, oversee daily operations, and help create an excellent experience for patients from their very first interaction with the practice.

Job Overview

The Head of Reception is responsible for the effective leadership and day-to-day management of the reception team, ensuring the delivery of a professional, efficient and patient-focused front-line service across the practice. The post holder will support the smooth running of reception operations, maintaining high standards of customer service whilst supporting patients, clinicians and colleagues.

Working closely with the Head of Operations, the Head of Reception will oversee staffing, performance, training compliance, recruitment and reception processes, whilst supporting service improvement initiatives and ensuring an excellent patient experience.

Main Responsibilities

Leadership and Team Management

· Provide line management and day-to-day support to the Reception Team.

· Conduct quarterly one-to-one meetings and Return to Work interviews.

· Support staff wellbeing, performance and professional development.

· Record sickness absence on TeamNet and monitor attendance levels.

· Escalate operational concerns and staffing issues to the Head of Operations.

· Promote a positive, supportive and patient-centred culture.

Reception Operations

· Oversee the daily running of reception services across the practice.

· Provide direct support and guidance to reception staff and clinicians, particularly at the Havant site.

· Ensure reception processes are delivered efficiently and consistently.

· Support the Head of Operations in maintaining appropriate staffing levels and cover arrangements.

· Participate in bypass call duties as required.

Recruitment and Staff Development

· Participate in the recruitment and interview process for reception staff.

· Deliver local induction programmes for new starters.

· Support ongoing staff development and training.

· Conduct exit interviews for departing employees.

· Promote and improve training compliance across the reception team.

Complaints, Incidents and Governance

· Gather information and supporting evidence relating to complaints, concerns and incidents.

· Support investigations and follow-up actions where required.

· Maintain accurate records and ensure confidentiality is upheld.

· Escalate significant concerns to the Head of Operations.

Patient Service and Communication

· Support the delivery of a high-quality patient experience.

· Assist with resolving day-to-day patient queries and concerns.

· Ensure consistent and professional communication with patients, visitors and external agencies.

· Support service improvements that enhance patient access and satisfaction.

Other Duties

· Undertake any duties appropriate to the role as directed by the Head of Operations or Practice Manager.

· Maintain confidentiality and comply with GDPR, NHS and Information Governance requirements.

Person Specification

Essential Experience

· Previous experience supervising or managing a team.

· Experience working in a customer service or patient-facing environment.

· Experience managing staff performance and attendance.

· Experience handling complaints or challenging situations.

· Experience working in a busy environment with competing priorities.

Desirable Experience

· Previous experience working in General Practice or Primary Care.

· Experience using clinical or workforce management systems.

· Experience supporting recruitment and induction processes.

Essential Knowledge

· Understanding of excellent customer service principles.

· Understanding of confidentiality and data protection requirements.

· Knowledge of team management and performance monitoring.

· Understanding of complaints and incident processes.

Desirable Knowledge

· Knowledge of NHS General Practice operations.

· Understanding of Primary Care services and patient pathways.

· Knowledge of TeamNet or similar workforce management systems.

Essential Skills and Attributes

· Strong leadership and communication skills.

· Excellent organisational and time management abilities.

· Ability to manage difficult conversations professionally.

· Strong problem-solving and decision-making skills.

· Good IT and administrative skills.

· Ability to build positive working relationships.

· Commitment to delivering excellent patient service.

Personal Qualities

· Professional and approachable.

· Calm and resilient under pressure.

· Reliable and accountable.

· Positive and proactive.

· Flexible and adaptable.

· Committed to teamwork and continuous improvement.

· Leads by example and supports colleagues to succeed.

Core values

Responsive: The post holder will manage their caseload by responding to daily tasks, concerns and requests in a proactive manner. They will take ownership by troubleshooting any issues that arise within their role.

Collaboration: They will work in partnership with colleagues and external agencies as the point of contact for the responsibilities they manage within this job description.

Improvement: The post holder will maintain their ongoing professional development and identify opportunities for service improvements that could be implemented to provide an outstanding service.

Wellbeing: As a senior member of staff, they will act with respect, compassion and empathy through leadership to support their colleagues and the wider team.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to modify, add, or remove duties as necessary. Blossom Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £14.49-£14.50 per hour

Benefits:

Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

line lead jobs in cowplain, ham

Head of Reception

Point of Care Testing Coordinator

Retail Travel Advisor

Client Care Lead

Systems & Database Administrator

Deputy General Manager

HR Manager

Student Mentor-Outdoor Activities

Purchasing Manager

Qualified Nursery Practitioner

Security Supervisor

Admissions Lead

Lead Cost Analyst

Dual Site General Manager

Deputy Manager

Duty Manager

Family Help Lead Practitioner

Venue Manager @ Millbridge Court

Curriculum & Assurance Manager

Regional Manager - Contract Cleaning

I want to receive the latest job alerts for line lead in cowplain, ham

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