Customer experience manager Work, Jobs in Craven Arms, Shr (with Salaries)

Expert Recruitment & Governance Officer
Premier Medical Group —Ludlow
- £25,125 a year
- Full-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Quality Control Manager - Textiles and Soft Furnishings
Penny Morrison Ltd —Presteigne
- £35,000 - £37,000 a year
- Full-time
- Supervising experience
- Quality control
- Organisational skills
Quick apply
8d
Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
2d
Key Accounts Administrator
Commercial Vehicle Linings Ltd. —Craven Arms
- From £27,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
4h
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Account Manager (Interior design & Contract curtain fabrics)
Premier Voile —Shrewsbury
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
2d
Internal Communications Manager
Connexus —Craven Arms
- Up to £43,462.50 a year
- Full-time
- Hybrid work
- Marketing
- Travel
- SharePoint
12d
Store Manager
Domino's —Ludlow
- £32,000 - £34,000 a year
- Weekend availability
- In-person
- Leadership
- Paid training
- Annual leave
Quick apply
6d
Account Manager – Poultry Water Equipment & Systems
Agri Management Solutions Ltd —Hereford
- £35,000 - £45,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
6d
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Account Manager – Agricultural & Horticultural Irrigation Equipment & Systems
Agri Management Solutions Ltd —Hereford
- £35,000 - £45,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
6d
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
13d
Credit & Contracts Controller
Bethphage —Shrewsbury
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Work from home
- Employee discount
Quick apply
1d
Graduate Management Trainee - Telford / Shrewsbury / Oswestry
Enterprise Mobility —Shrewsbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Service & Project Coordinator (Technical Support)
Reeco Automation Ltd —Newtown
- £29,000 - £35,500 a year
- Overtime
- Maintenance
- Microsoft Office
- Contracts
- Free parking
- Flexitime
Quick apply
7d
Store Manager
EG On The Move Ltd —Ludlow
- £31,500 - £33,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
4h
Contracts Manager
Connexus —Craven Arms
- £51,927.91 a year
- Full-time
- Hybrid work
- Customer service
- Contracts
- Communication skills
6d
Lottery Canvasser - Powys
Hope House Children's Hospice —Welshpool
- Weekend availability
- Sales
- Customer service
- Hospice
- Flexible schedule
Quick apply
Network Engineer
Leidos —Leominster
- £58,400 - £74,900 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Work from home
14d
Assistant Store Manager
Aldi —Newtown
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme

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customer experience manager jobs near craven arms, shr

Expert Recruitment & Governance Officer

Premier Medical Group
Ludlow

Quick apply

Job details

Permanent | Full-time
£25,125 a year

Benefits

Free parking
Annual leave
Company pension
Sick pay
On-site parking

Qualifications

Customer service
GCSE
Lead generation
IT
NVQ
Communication skills

Full job description

We are seeking a dedicated and detail-oriented Expert Recruitment & Governance Officer to join our team at Premier Medical Group.

To proactively support the management of experts, ensuring the expert panel matches operational and customer demand by volume, geographical area, discipline and quality.

To ensure all expert governance is accurate and up to date.

Responsibilities

· Carry out expert governance checks in line with company procedures, highlighting any experts whose registrations/accreditations are not up to date to the Expert Panel and Operational Performance Manager .

· Sourcing and on-boarding new experts to fill identified gaps in the expert portfolio, ensuring the expert is trained in relation to Premier Service Level (SVL) expectations, Premier processes and portal usage where applicable.

· Ensure expert training is continually updated in relation to process and system changes.

· Working with the Expert Panel and Operational Performance Manager, identify under-performing experts, create and implement a performance improvement plan with timescales. Remove under-performing experts where necessary.

· Build and maintain strong relationships with experts.

· Identify resource gaps (location and skills) and contribute to solving such issues.

· Complete quality and venue audits when required.

· Upload Orthopaedic clinics in the CRM system.

· Support the operational teams to resolve customer/claimant complaints.

· Support the Clinical Quality Assurance process.

Behaviours

· Build good working relationships with internal customers.

· Maintain effective and consistent communication channels.

· Take ownership of personal development and progression.

· Work effectively with others to achieve goals and objectives that deliver results.

· Demonstrate a positive, can-do attitude.

Adapt to change and be forthcoming with ideas which bring about improvements.

Core Competencies

· Manage Relationships and Effective Communication

· Change and Innovation

· Ownership and Accountability

· Commercial Awareness

· Be Premier

Person Specification

Education and Qualification

Essential

A good standard of literacy, equivalent to grade 4 (or high 5) or GCSE ‘C’

Desirable

· Customer service NVQ or equivalent Level 2

Business administration NVQ or equivalent Level 2

Experience

Essential

· Is experienced in handling frequent in-bound and
out-bound calls

Has proven administration skills in an office environment

Desirable

Has experience of complaints handling and customer care

Skills and knowledge

Essential

· Is able to use standard Microsoft packages

· Demonstrates good communication skills,
both verbal and written

Demonstrates ownership and the ability to plan time effectively to deliver results

Desirable

Has excellent IT skills with experience of data input and retrieval of information

Behaviour

Essential

· Thinks from the customers’ point of view

· Has a collaborative approach to team work

Has a flexible approach and can adapt positively to change

Desirable

· Is able to act quickly and decisively

· Has an adaptive communication style

Demonstrates excellent assertiveness and influencing skills

Employee benefits

We offer a competitive benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.

If you would like the opportunity to be part of our market leading organisation, please email us your CV today.

Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.

Kuro Health actively promotes equality of opportunity for all. Diverse perspectives and experiences are important to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

We want to ensure you are not put at disadvantage during our recruitment process because of a disability, condition, or impairment. If you need reasonable adjustment or a change to be made so that you can make your application, please contact us at [email protected].

We are a Disability Confident Scheme (DCS) employer for candidates with disabilities who meet the minimum selection criteria.

Pay: £25,125.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Ludlow SY8 1FF: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in craven arms, shr

Expert Recruitment & Governance Officer

Quality Control Manager - Textiles and Soft Furnishings

Customer Experience Centre Team Manager

Key Accounts Administrator

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

Sales Account Manager (Interior design & Contract curtain fabrics)

Internal Communications Manager

Store Manager

Account Manager – Poultry Water Equipment & Systems

Local Service Manager

Account Manager – Agricultural & Horticultural Irrigation Equipment & Systems

Customer Success Manager

Credit & Contracts Controller

Graduate Management Trainee - Telford / Shrewsbury / Oswestry

Service & Project Coordinator (Technical Support)

Store Manager

Contracts Manager

Lottery Canvasser - Powys

Network Engineer

Assistant Store Manager

I want to receive the latest job alerts for customer experience manager in craven arms, shr

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