Program officer Work, Jobs in Crawley, Wsx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Sustainability and Engagement Officer
Sussex Community NHS Foundation Trust —Brighton
- £32,073 - £39,043 a year
- Part-time
- Hybrid work
- Social media management
3d
Bowel Cancer Screening - Southern Hub B3
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Continuous improvement
- Communication skills
7d
Examinations Officer
Activate Learning —Guildford
- £30,152 a year
- Microsoft Outlook
- Management
- Databases
- Free parking
- Annual leave
14h
Customer Service Officer
ABM —Brighton
- £13.88 an hour
- Part-time
- Front desk
- Annual leave
- Employee assistance programme
Operations Duty Officer
One Air Ltd —London
- £37,000 a year
- Nights as needed
- Hybrid work
- English
- Analysis skills
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Service Officer
ABM UK —Brighton
- £13.88 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Community Safety Officer
Mole Valley District Council —Dorking
- £42,812 - £45,988 a year
- Full-time
- Hybrid work
- Presentation skills
- Free parking
- Annual leave
1d
Loss Prevention Officer
TK Maxx —Royal Tunbridge Wells
- Full-time
- Conflict management
- Employee assistance programme
- Employee discount
14d
ESG Officer
wavenet —London
- Full-time
- Presentation skills
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Compliance Officer – Analyst
Stevens & Bolton —Guildford
- Research
- Training & development
- Communication skills
6d
Security Officer
ABM —Brighton
- £13.88 an hour
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Facilities and Maintenance Officer
Activate Learning —Guildford
- £26,906 - £29,277 a year
- Computer literacy
- Free parking
- Annual leave
14d
Apprentice Property Administrator
Mole Valley District Council —Dorking
- Full-time
- Hybrid work
- No experience needed
- Maths
- Presentation skills
- Free parking
- Annual leave
7d
Security Officer
ABM UK —Brighton
- £13.88 an hour
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Receptionist - 6 month Fixed Term Contract
Police Federation of England and Wales —Leatherhead
- £12.73 an hour
- Bar
- Writing skills
- English
- Free parking
- Employee assistance programme
Quick apply
1d
Reception Manager
Police Federation of England and Wales —Leatherhead
- English
- Hotel
- Team management
- Free parking
- Employee assistance programme
Quick apply
6d
Training Officer (Electrical Installation)
City & Guilds Group —Gatwick Airport
- From £42,000 a year
- Hybrid work
- Computer literacy
- Maintenance
- Microsoft Office
- Annual leave
- Employee assistance programme
Pastoral Support Team Officer
Shaftesbury —Bromley
- £26,852 a year
- Analysis skills
- Communication skills
- School
7d
SEND Group Leader - Short Breaks
YMCA East Surrey —Sutton
- £16.08 an hour
- Part-time
- Medication administration
- Experience working with individuals with disabilities
- First Aid Certification
- Annual leave
- Employee assistance programme

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

program officer jobs in crawley, wsx

Sr.Dir,Patient Experience

Sustainability and Engagement Officer

Bowel Cancer Screening - Southern Hub B3

Examinations Officer

Customer Service Officer

Operations Duty Officer

Customer Service Officer

Community Safety Officer

Loss Prevention Officer

ESG Officer

Compliance Officer – Analyst

Security Officer

Facilities and Maintenance Officer

Apprentice Property Administrator

Security Officer

Receptionist - 6 month Fixed Term Contract

Reception Manager

Training Officer (Electrical Installation)

Pastoral Support Team Officer

SEND Group Leader - Short Breaks

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