Customer experience advisor Work, Jobs in Crewe, Chs (with Salaries)

Customer Service Advisor
Radius Limited —Crewe
- Full-time
- Customer service
- English
- Microsoft Office
- Employee assistance programme
Quick apply
7d
Customer Sales Advisor
Halfords —Crewe
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
4d
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
11d
Contact Centre Advisor (Hybrid)
Swansway Garages —Crewe
- £26,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
16h
Sales - Sales Advisor - UK
New Look —Crewe
- Part-time
- Microsoft Word
5d
Trainee Debt Advisor/Financial Services Advisor
Angel Advance —Warrington
- From £25,000 a year
- Overtime
- Hybrid work
- Customer service
- Data entry
- Financial services
- Free parking
- Store discount
Quick apply
Contact Centre Advisor (Hybrid)
Head Office - Contact Centre —Crewe
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
19h
Customer Banking Agent
Capita —Warrington
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
12d
Transport Coordinator
Gist Limited —Crewe
- £33,000 a year
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice - Learning Support Administrator
Cheshire College South and West —Crewe
- £15,392 - £24,784 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
13d
Customer Services Advisor
Halfords —Crewe
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
4d
Emergency Response Team Leader
The Guinness Partnership —Crewe
- £28,470 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
7d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Town Clerk & Responsible Financial Officer
Middlewich Town Council —Middlewich
- £45,091 - £57,139 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Administrative experience
Quick apply
7d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Outbound Sales Advisor
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Service Advisor - Crewe Audi
Audi —Crewe
- £29,000 - £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Coordinator
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply

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customer experience advisor jobs near crewe, chs

Customer Service Advisor

Radius Limited -
Crewe

Quick apply

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Customer service
English
Microsoft Office
Communication skills

Full job description

Company Description

We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Job Description

The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.

Your responsibilities day to day will be…

Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.

Qualifications

Proven experience in a customer service role, preferably in the Telematics or automotive industry.
FCA experience would be beneficial but not essential.
Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
Detail-oriented mindset, with strong organisational and multitasking abilities.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
A team player & can-do attitude.
Strong attention to detail and consistent accuracy.
Good knowledge of Microsoft Office Products.
Good standard of literacy in written English.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Our benefits:

25 days holiday + bank holidays
Annual salary review
Pension plan
Life assurance
Employee fuel card scheme
Electric Vehicle salary sacrifice scheme
Employee assistance programme
24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
Time off for fertility treatment and in the event of pregnancy loss
‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

#LI-JW1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Quick apply

Refine Your Search

customer experience advisor jobs in crewe, chs

Customer Service Advisor

Customer Sales Advisor

Customer Experience Advisor

Contact Centre Advisor (Hybrid)

Sales - Sales Advisor - UK

Trainee Debt Advisor/Financial Services Advisor

Contact Centre Advisor (Hybrid)

Customer Banking Agent

Transport Coordinator

Apprentice - Learning Support Administrator

Customer Services Advisor

Emergency Response Team Leader

Specialist Customer Care

Town Clerk & Responsible Financial Officer

Outbound Sales Advisor - Warm Leads

Customer Support Advisor

Outbound Sales Advisor

Pre-Litigation paralegal

Service Advisor - Crewe Audi

Customer Support Coordinator

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