Line lead Work, Jobs in Croft, Lec (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Catering Manager - Leicester
Chartwells —Leicester
- £32,000 a year
- Monday to Friday
- Sales
- Customer service
- Cooking
- Employee discount
Retail Deputy Manager
The Works —Leicester
- Part-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
5d
Operations Manager
IPSUM —Enderby
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Quick apply
Matchday Staff
Oak View Group —Leicester
- Part-time
- Hospitality
- Team management
- Annual leave
13h
Customer Journey Co-ordinator
North Warwickshire and South Leicestershire College —Wigston Magna
- £10,051 - £10,524 a year
- Part-time
- Bachelor's degree
- Data entry
- Recruiting
- Free parking
Quick apply
Warehouse Operations Manager
Poundstretcher —Leicester
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
- Annual leave
Catering Manager
Aramark —Hinckley
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Service Coordinator
Mettler Toledo —Leicester
- £25,420 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
Events Assistant & Host
National Space Centre —Leicester
- £28,385 a year
- Weekend availability
- Management
- Customer service
- Organisational skills
Quick apply
1d
HR Business Partner
IPSUM —Leicester
- Full-time
- Microsoft Office
- Human resources
- SharePoint
- Annual leave
Quick apply
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Patient Engagement Lead
PPG Health In Justice —Leicester
- £29,264 - £33,510 a year
- Monday to Friday
- Employee discount
9d
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee discount
Front of House Senior Receptionist x2 (111943-0826)
University of Warwick —Coventry
- £26,093 - £26,707 a year
- Management
- Databases
- Supervising experience
4d
Sortation Manager (Hubs)
DPD Group UK —Hinckley
- £35,900 a year
- Full-time
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
2d
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
8d
Assistant Manager
Earl Shilton —Earl Shilton
- £13.83 an hour
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Paid training
- Annual leave
12d
Quality Manager
Leicester —Hinckley
- £63,000 a year
- Full-time
- Continuous improvement
Quick apply
10d
Assistant Director - Local Government Reorganisation (LGR)
Blaby District Council —Narborough
- £70,896 - £85,208 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Budgeting
- Free parking
4d

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £44,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£44,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

line lead jobs in croft, lec

IT Service Delivery Manager

Catering Manager - Leicester

Retail Deputy Manager

Operations Manager

Matchday Staff

Customer Journey Co-ordinator

Warehouse Operations Manager

Catering Manager

Service Coordinator

Events Assistant & Host

HR Business Partner

Young Carers Transition Lead

Patient Engagement Lead

Store Manager - Leicester Highcross - Holding

Front of House Senior Receptionist x2 (111943-0826)

Sortation Manager (Hubs)

Sales and Order Planning Manager

Assistant Manager

Quality Manager

Assistant Director - Local Government Reorganisation (LGR)

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