Automotive service advisor Work, Jobs in Crowthorne, Brk (with Salaries)

Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
6d
Service Advisor
Wilmoths —Wokingham
- £28,000 - £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
1d
Service Advisor
Maidenhead Tyres and Autocare —Maidenhead
- £33,000 - £37,000 a year
- Full-time
- Microsoft Word
- Customer service
- English
- Free parking
- Employee discount
Quick apply
BMW Trainee Service Advisor
Sytner BMW Sunningdale —Sunningdale
- Weekend availability
- Customer service
- No experience needed
- Administrative experience
- Employee discount
Customer Service Advisor
Halfords —Bracknell
- £29,080.48 - £31,080.48 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
11d
Service Advisor - Mercedes-Benz Commercial - Maternity Cover
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
6d
Parts Advisor
Berry BMW —Thames Ditton
- £28,560.00 - £32,566.72 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Life insurance
- Referral programme
Quick apply
11d
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Service Advisor
Marshall Motor Group —Reading
- £33,733 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Parts Advisor - Guildford
Tesla —Guildford
- Weekend availability
- English
- Communication skills
Service Advisor
Winchester Motor Group —Ash
- £28,000 - £35,000 a year
- Monday to Friday
- Customer service
- Annual leave
Quick apply
14d
Aftersales Advisor
Eden Motor Group —Basingstoke
- Full-time
- Customer service
- IT
- In-person
- Store discount
- Employee discount
Quick apply
1d
BMW Parts Advisor - Maternity Cover
Sytner BMW Sunningdale —Sunningdale
- Weekend availability
- Communication skills
- Employee discount
Service Advisor
Snows Group —Basingstoke
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Quick apply
Parts Advisor - Hayes
Volvo Truck and Bus South & East —Hayes
- From £14.80 an hour
- Overtime
- Organisational skills
- IT
- Gym membership
- Referral programme
Customer Service Advisor Apprenticeship
Calex UK —Basingstoke
- Full-time
- Customer service
- English
- IT
Workshop Controller
Snows Group —Basingstoke
- £43,800 a year
- Full-time
- English
- Supervising experience
- Driving
Service Advisor
H.R. Owen —West Byfleet
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor
Lookers —Guildford
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
4d
Store person / Parts Advisor
Powerbiking LTD —High Wycombe
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply

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Service Advisor - Mercedes-Benz Commercial

Rossetts Commercials Mercedes-Benz -
Aldershot

Quick apply

Job details

Permanent | Full-time
£32,600 - £34,200 a year
6 days ago

Benefits

Profit sharing
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Driving Licence
Customer service
Organisational skills
IT
Communication skills

Full job description

About Us

Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealership with sites in Aldershot, Crawley, Eastbourne and Worthing. We specialise in the sale of Mercedes-Benz vans and the servicing, maintenance and repair of commercial vehicles, including our electric vehicle range (EVs). Our reputation is built on delivering exceptional customer service, investing in our people and providing the highest standards of support to our customers.

We're proud to invest in our employees through Mercedes-Benz manufacturer training, ongoing development and creating a supportive working environment where people can build long-term careers. If you're looking to join a supportive team where your contribution is recognised, we'd love to hear from you.

We're currently looking for an experienced and customer-focused Service Advisor to join our busy Aftersales team in Aldershot.

About the Role

Contract: Full-Time | Permanent

Salary: £32,600 - £34,200 per annum (Dependent on Experience)

Bonus: Performance-related bonus of up to £1,720 per annum

Hours: 46.25 hours per week

Working Pattern:

Monday to Friday, 7:30am - 5:30pm (1-hour unpaid lunch)
1 in 4 Saturdays, 8:00am - 1:00pm

As a Service Advisor, you'll be the first point of contact for our customers throughout their service and repair journey. You'll play a vital role in delivering an outstanding customer experience by coordinating workshop activity, keeping customers informed and ensuring every vehicle is returned efficiently and professionally.

Working closely with our Workshop Controllers, Technicians and Parts Department, you'll help ensure our customers receive the high standards of service expected from Mercedes-Benz and Rossetts Commercials.

Key Responsibilities

Welcome customers professionally both in person and over the telephone.
Book vehicle servicing, maintenance and repair work into the workshop.
Accurately prepare and manage repair orders using the dealership management system.
Carry out vehicle check-in procedures, including recording vehicle condition and customer requirements.
Keep customers informed throughout the repair process and provide regular updates.
Obtain customer authorisation for any additional work required.
Liaise with Technicians, Workshop Controllers and the Parts Department to ensure repairs progress efficiently.
Arrange vehicle collections, deliveries and customer handovers.
Explain completed work and recommend future maintenance requirements where appropriate.
Ensure all workshop documentation is accurate and complete to support efficient invoicing.
Review vehicle service history and identify opportunities for preventative maintenance.
Deliver exceptional customer service at every stage of the customer journey.
Support the Site Manager with the day-to-day operation of the Service Department.
Assist with the administration of our 24-hour breakdown service where required.

About You

To be successful in this role you'll have:

Essential

Previous experience as a Service Advisor within a motor dealership.
Excellent customer service and communication skills.
Strong organisational skills with excellent attention to detail.
Good IT and administration skills.
The ability to prioritise work in a busy, fast-paced environment.
A positive, professional and team-focused attitude.
Full UK Driving Licence.

Desirable

Kerridge / Keyloop experience.
Mercedes-Benz Commercial Vehicle experience.
Knowledge of warranty processes and dealership systems.

What We Offer

At Rossetts Commercials, we believe in recognising and rewarding our employees. As part of our team, you'll benefit from:

Competitive salary with a performance-related bonus of up to £1,720 per annum
Mercedes-Benz manufacturer training and ongoing professional development
Group Profit Share Scheme
Company Sick Pay Scheme
Death in Service benefit (2x salary)
Employee Assistance Programme
Bright Exchange Employee Discounts
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work Scheme
Staff Referral Bonus Scheme (up to £1,000)
22 days annual leave plus Bank Holidays
Long Service Holiday Award, increasing annual leave entitlement to 25 days
Birthday Day Off in 2027
Birthday, Easter and Christmas Gifts
Friendly, supportive team environment

Why Join Rossetts?

At Rossetts Commercials, our people are at the heart of everything we do. We believe in creating an environment where employees feel valued, supported and empowered to develop their careers.

Whether you're looking to build on your existing experience or take the next step in your career, you'll be joining a business that is committed to investing in your success.

Apply Today

If you're passionate about delivering exceptional customer service and would like to join one of the South Coast's leading Mercedes-Benz Commercial Vehicle dealerships, we'd love to hear from you.

Apply today and become part of the Rossetts Commercials team.

Contact [email protected] for further information.

Pay: £32,600.00-£34,200.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Health & wellbeing programme
Profit sharing
Referral programme
Sick pay

Experience:

Commercial vehicle Service Advisor: 1 year (required)

Licence/Certification:

Full UK Driving Licence (required)

Work Location: In person

Quick apply

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