Senior technical support specialist Work, Jobs in Croydon, Gtl (with Salaries)

Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
11d
Senior Specialist, English Transcription, Theatrical & Episodic Content
Warner Bros. Discovery —London
- Full-time
- Hybrid work
- English
- Scripting
- Typing
Senior Support Specialist
Standard Chartered —London
- Weekend availability
- Oracle
- SQL
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
SEO and AI Search Specialist
StudioHawk —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Team management
- Phone etiquette
- Health & wellbeing programme
- Bereavement leave
Quick apply
11d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Senior Specialist, Process Excellence
Insulet Corporation —London
- Full-time
- System design
- English
- Bachelor's degree
Global IT Project Senior Specialist - Meetings & Events
Boston Consulting Group —London
- Full-time
- Analysis skills
- Project management
- Travel
Sr. GTM Specialist HPC - UK and Ireland, AWS WWSO EMEA, Advanced Compute
AWS EMEA SARL (UK Branch) —London
- Full-time
- Sales
- Military
- Business development
LAB Cross Border Working Senior Specialist
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Management
- Marketing
- Social media management
Senior Manager, Revenue Management Training Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)
Marriott International, Inc —London
- Full-time
- Sales
- Hotel
- Analysis skills
13d
Senior Manager, Revenue Management Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)
Marriott International, Inc —London
- Full-time
- Sales
- Hotel
- Analysis skills
13d
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Manager, Financial Due Diligence - Private Equity, Consumer and Business Services, M&A
Deloitte —London
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Talent Acquisition Business Partner
Mott MacDonald —Croydon
- Full-time
- Hybrid work
- Travel
- Human resources
- Mentoring
- Annual leave
- Employee discount
3d
Sales Operations and Support Specialist – Global IP Network
NTT Ltd —London
- Full-time
- Hybrid work
- Sales
- Public speaking
- Bachelor's degree
Sales Operations and Support Specialist – Global IP Network
NTT DATA —London
- Full-time
- Hybrid work
- Sales
- Public speaking
- Bachelor's degree
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership

I want to receive the latest job alerts for senior technical support specialist in croydon, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support specialist jobs near croydon, gtl

Technical Provisioning & Support Specialist

Danescroft Solutions
London

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
11 days ago

Qualifications

Driving Licence
Software troubleshooting
Customer service
Technical support
IT support
Mobile device management
IT

Full job description

ABOUT DANESCROFT SOLUTIONS

Danescroft Solutions Ltd is a growing managed services provider specialising in two-way radio communications, including both Digital Mobile Radio (DMR) and Push-to-Talk over Cellular (PTT/PoC) technologies. We supply and manage enterprise-grade radio and Android PTT devices, communication platforms, SIM connectivity and Mobile Device Management services to organisations across the UK, with a particular focus on security, emergency response and public safety sectors.

We are growing rapidly and are building a team to support our expanding customer base. This is an exciting time to join a small but ambitious business.

THE ROLE

As a Technical Provisioning & Support Specialist you will be responsible for configuring, provisioning and supporting the devices and platforms we deliver to our customers across both our DMR and PTT/PoC product ranges.

Full training will be provided on all of our systems and products. We are not looking for someone with specific prior experience — what matters is that you are genuinely passionate about technology, methodical in your approach and a fast learner. No formal qualifications are required.

RESPONSIBILITIES

Device Provisioning & Configuration

Configure and programme DMR radios for customer deployments, including channel plans, talk groups and codeplug management
Configure Android PTT devices using our Mobile Device Management platform, including app deployment, kiosk mode and policy enforcement
Enrol and activate SIM cards through our connectivity management portals
Set up and test devices on our PTT communication platform prior to deployment
Manage firmware updates and test new releases before customer deployment
Maintain accurate records of device inventory, SIM allocations and configuration status

Technical Support

Provide first and second line technical support to customers across both DMR and PTT/PoC product ranges via phone and email
Diagnose and resolve device, connectivity and platform issues efficiently
Carry out occasional on-site visits to customer premises to support installations, commissioning or fault resolution
Escalate complex technical issues to senior supplier contacts where appropriate
Maintain a clear log of support tickets and resolutions

Testing & Quality Assurance

Conduct pre-deployment testing and quality checking of all devices and configurations
Test new firmware releases and platform updates before rollout to customers
Develop and follow testing checklists to ensure consistent, high-quality deployments

New Order Processing

Process incoming device orders — unboxing, asset tagging, configuration and dispatch
Coordinate SIM activation and device enrolment for new customer deployments
Support with logistics and delivery scheduling

Documentation

Maintain accurate technical records including device configurations, SIM allocations and deployment notes
Contribute to the development of technical guides and support documentation
Provide clear handover notes and instructions for customers on deployment

WHAT WE'RE LOOKING FOR

Essential

Genuinely tech-savvy with a strong interest in how technology works
Comfortable working with Android devices at an advanced level
Methodical and accurate with strong attention to detail
Good problem-solving and troubleshooting ability
Clear communicator — able to explain technical issues to non-technical users
Self-motivated and able to manage a varied workload independently
A quick learner, comfortable picking up new systems
Full UK driving licence (for occasional site visits)

Desirable (not essential)

Experience in a technical support, IT helpdesk or telecoms role
Familiarity with DMR or two-way radio programming
Experience with MDM platforms or enterprise mobility management
Experience with SIM management or mobile connectivity
Enthusiasm for radio communications technology

WHAT WE OFFER

£25,000 - £30,000 salary depending on experience, with a structured pay review at 12 months
Full training on all our systems and platforms — no prior knowledge of our technologies required
A varied and technically interesting role spanning two distinct radio technologies
The opportunity to grow into a senior technical role as the company expands
A small, close-knit team where your contribution makes a real difference

Danescroft Solutions Ltd is an equal opportunities employer. We welcome applications from candidates of all backgrounds.

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior technical support specialist jobs in croydon, gtl

Technical Provisioning & Support Specialist

Senior Specialist, English Transcription, Theatrical & Episodic Content

Senior Support Specialist

SEO and AI Search Specialist

SVP, Client Delivery (EMEA)

Senior Specialist, Process Excellence

Global IT Project Senior Specialist - Meetings & Events

Sr. GTM Specialist HPC - UK and Ireland, AWS WWSO EMEA, Advanced Compute

LAB Cross Border Working Senior Specialist

Technical Support Associate - London

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Senior Manager, Revenue Management Training Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)

Senior Manager, Revenue Management Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)

Technical Specialist, Claude Code

Manager, Financial Due Diligence - Private Equity, Consumer and Business Services, M&A

Onsite Senior Technical Analyst, IT Infrastructure Services

Talent Acquisition Business Partner

Sales Operations and Support Specialist – Global IP Network

Sales Operations and Support Specialist – Global IP Network

Senior Manager - Technical Support Engineering

I want to receive the latest job alerts for senior technical support specialist in croydon, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected