Information manager Work, Jobs in Croydon (with Salaries)

Resident Experience Associate
CompassRock International —Croydon
- £32,000 - £33,000 a year
- Weekend availability
- Microsoft Outlook
- Computer literacy
- Writing skills
- Annual leave
- Sick pay
Quick apply
13d
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- Cleaning
- Life insurance
- Referral programme
Quick apply
3d
HR Generalist
LondonEnergy —London
- £57,000 - £62,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Commercial Contract Administrator
BSW Heating Ltd —Kenley
- £27,000 a year
- Full-time
- Accounting
- Contracts
- In-person
- Free parking
- Referral programme
Quick apply
3d
Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
9d
Store Manager
Big Yellow Self Storage Company —London
- £41,390 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Venue Manager
Admiral Slots —Croydon
- £38,954 a year
- 8 hour shift
- Customer service
Quick apply
Ecommerce Executive
Tropic Skincare —Croydon
- From £30,000 a year
- Monday to Friday
- Hybrid work
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
7d
Junior Project Manager
Cimspa —Woking
- Hybrid work
- Travel
8d
Office & Business Support Manager
Lucidica —Shoreditch
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Annual leave
Quick apply
3d
Background Screening & Vetting Associate
PeopleCheck Ltd —Richmond upon Thames
- From £28,650 a year
- Full-time
- Writing skills
- English
- Research
- Referral programme
- Sick pay
Quick apply
1d
CRM & Digital Campaign Executive
Ancaster Group Ltd —Chislehurst
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
IT Infrastructure Manager
Dolby Vivisol —Crawley
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Google Suite
- Management
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
10d
Permits Officer
Richmond and Wandsworth Councils —Twickenham
- £30,225 - £42,888 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
Quick apply
2d
Front of House Manager
N Family Club —London
- £30,243 - £40,706 a year
- Full-time
- Google Suite
- Management
- Customer service
- Paid training
- Employee discount
Quick apply
7d
HR Administrator
Support When It Matters —Hackney
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
14d
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
14d
Project Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply

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information manager jobs near croydon

Resident Experience Associate

CompassRock International
Croydon

Quick apply

Job details

Permanent
£32,000 - £33,000 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Customer relationship building
Microsoft Outlook
Client engagement
Computer literacy
Stakeholder liaison
Writing skills
Microsoft Office Suite
Complaint handling
Tenant engagement
Project management
Bachelor's degree
Team management
Client services
Conflict management
Residential lettings
Stocking
Household contractor coordination
Business
Communication skills
Facilities maintenance
Property management
Tenancy renewal processing

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at one of our high-end Build-to-Rent (BTR) properties in East Croydon, Greater London. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe and attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £32,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

4-day working week (48 hours) including weekend work (Saturday and Sunday) with 4 days off, working on a rota basis;

Location: This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Pay: £32,000.00-£33,000.00 per year

Quick apply

Refine Your Search

information manager jobs in croydon

Resident Experience Associate

Guest Experience Executive

HR Generalist

Commercial Contract Administrator

Multi-Site Patient Services & Operations Manager

Store Manager

Venue Manager

Ecommerce Executive

Junior Project Manager

Office & Business Support Manager

Background Screening & Vetting Associate

CRM & Digital Campaign Executive

Copywriter

IT & Helpdesk Manager - Panavision London

IT Infrastructure Manager

Permits Officer

Front of House Manager

HR Administrator

Guest & Colleague Experience Manager

Project Coordinator

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