Guest service agent Work, Jobs in Croydon Cr0 (with Salaries)

Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
8d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
14d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Reservations Agent
Haymarket Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
11d
Day & Night Guest Service Agent
Victory House - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Receptionist/ Reservation Agent
MY PLACE HOTEL —London
- £12.71 - £12.72 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
11d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
13d
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
3d
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
11d

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guest service agent jobs near croydon cr0

Reservation & Guest Experience Specialist

AB Boutique Hotels Ltd
Croydon

Quick apply

Job details

Full-time
£32,000 a year

Qualifications

Guest services
Communication skills
Hotel experience

Full job description

Job Ref: AB1049

Branch: Commercial Hub

Location: Head Office, Croydon

Salary/Benefits: £32,000

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours over 7 days

Posted date: 06/07/2026

Closing date: 06/08/2026

Based at Selsdon, Croydon | Full-Time (Part-Time Considered)

Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?

We are looking for a confident, organised, and guest-focused Reservation Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.

With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.

What You’ll Be Doing

Managing accommodation, spa, and dining reservations across multiple platforms
Delivering exceptional guest service through phone, email, and online enquiries
Identifying opportunities to maximise revenue while providing genuine value to guests
Building strong relationships with guests, agents, and third-party partners
Communicating effectively with hotel operations teams to ensure smooth guest handovers
Resolving guest concerns quickly, professionally, and proactively
Supporting forecasting accuracy through timely system updates
Contributing ideas to continuously improve guest experience and team performance

What We’re Looking For

We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.

You will ideally have:

Minimum 2 years’ experience within a hotel or accommodation environment
Strong understanding of reservations and guest service standards
Excellent communication skills with a natural ability to make every conversation as individual as you.
High attention to detail and ability to multitask
Confidence using reservation and hotel systems
A collaborative and positive approach to teamwork
The ability to think quickly and solve problems calmly
A passion for delivering memorable guest experiences

Experience across wider hotel operations or spa operations would be an advantage.

Why Join Us?

Be part of a supportive and collaborative hospitality team
Work in an environment where your ideas and contributions matter
Opportunity to grow and develop your hospitality career
Competitive salary
Flexible working options considered
A culture built around anticipation, teamwork, excellence, fun, and celebration

If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you.

Apply now and become part of the journey.

Quick apply

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guest service agent jobs in croydon cr0

Reservation & Guest Experience Specialist

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