Business services manager Work, Jobs in Crumpsall, Gtm (with Salaries)

Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Head of Operations
Ardent Support —Manchester
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
2d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Operations Manager
Rehlko —Walkden
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
Fresh Manager
ASDA —Bury
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Business Support Manager
Demain Business Services Ltd. —Manchester
- £41,000 - £50,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Administrative experience
Quick apply
2d
Procurement Manager - Services & Operations
Rolls-Royce SMR —Warrington
- £60,000 - £78,750 a year
- Full-time
- Organisational skills
Operations Manager - Middleton
DPD Group UK —Middleton
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
Customer Advisor
Boots —Manchester
- £16 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Customer Service Advisor
Eakin Healthcare —Manchester
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
2d
Soft Services Manager
Emcor —Manchester
- Full-time
- Continuous improvement
- No degree
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
10d
Facilities Concierge
BAM UK & Ireland —Manchester
- Organisational skills
- Guest services
- Communication skills
Area Support Manager
Aspens —Manchester
- Full-time
- Hospitality
- Sales
- Customer service
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
Business Development Manager
Avidity —Manchester
- £32,500 a year
- Full-time
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Continuous Improvement Manager
Bodycote —Macclesfield
- £50,000 - £65,000 a year
- Hybrid work
- Continuous improvement
- Travel
Business Intelligence Manager
East Lancashire Learning Group —Accrington
- Up to £56,310.69 a year
- Full-time
- Travel
- Free parking
- Annual leave
Operations Manager
Otis —Manchester
- Full-time
- Microsoft Office
- Team management
- Mentoring
Distribution Centre Manager - Middleton
DPD Group UK —Middleton
- Full-time
- Customer service
- Free parking
Quick apply

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Head of Corporate Operations

Focus Group -
Manchester

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

business services manager jobs in crumpsall, gtm

Head of Corporate Operations

Head of Operations

Customer Experience Director

Assistant General Manager-Experience & Innovation

Operations Manager

Fresh Manager

Business Support Manager

Procurement Manager - Services & Operations

Operations Manager - Middleton

Customer Advisor

Customer Service Advisor

Soft Services Manager

Facilities Concierge

Area Support Manager

Production Manager

Business Development Manager

Continuous Improvement Manager

Business Intelligence Manager

Operations Manager

Distribution Centre Manager - Middleton

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