– executive Work, Jobs in Culham, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Customer Resolutions Expert (Full-Time & Part-Time Opportunities)
Miele —Abingdon
- £14.36 an hour
- Full-time
- Continuous improvement
- Communication skills
12d
Business Support Officer
UK Health Security Agency —Ashford
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
14d
Telesales Executive
2 COUSINS POWERED ACCESS —Abingdon
- From £29,000 a year
- Full-time
- Salesforce
- English
- Organisational skills
- Free parking
Quick apply
Admissions Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Microsoft Office
- Administrative experience
- Recruiting
- Annual leave
12d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Commercial Property Paralegal
Lightfoots LLP —Thame
- Full-time
- Microsoft Word
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
HR Coordinator - Maternity Cover
Advance Housing and Support Ltd —Oxford
- Up to £29,349.75 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newbury
- £3,800 a month
- Full-time
Quick apply
Canvasser
Charity Link —Oxford
- £40,000 - £47,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Veterinary Care Assistant with Ambulance Duties
Medivet Group Ltd —Woodstock
- Full-time
- Patient monitoring
- Patient care
- Cleaning
- Annual leave
- Employee discount
2d
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
Specialist SEN Tutor - GCSE or above
Sunbeam Education —Oxford
- £44 - £64 an hour
- English
- Maths
- Travel
- Flexitime
- Work from home
Quick apply
11d
Programme Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
13d
Finance Executive
Oxford Professional Education —Oxford
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
6d
Advertising Sales Executive
Round & About Publications Ltd —Wallingford
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Business development
- Computer skills
- Free parking
Quick apply
8d
Field Sales Executive
Charity Link —Oxford
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
General Manager Bramalea Retirement Residence
LEV Senior Living —Bampton
- £95,000 - £110,000 a year
- Full-time
- Sales
- Customer service
- English
1d
Personal Assistant to CEO (and Team Administrator)
Thales —Didcot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Annual leave
- Employee discount
2d
Sales Development Executive
Southern Communications Group —Sutton Courtenay
- £28,000 - £32,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

– executive jobs in culham, oxf

Service Business Operations Manager

Customer Resolutions Expert (Full-Time & Part-Time Opportunities)

Business Support Officer

Telesales Executive

Admissions Administrator – Executive Programmes

JUNIOR SALES ADVISOR

Commercial Property Paralegal

HR Coordinator - Maternity Cover

JUNIOR SALES CONSULTANT

Canvasser

Veterinary Care Assistant with Ambulance Duties

Audi Corporate Account Executive

Specialist SEN Tutor - GCSE or above

Programme Administrator – Executive Programmes

Finance Executive

Advertising Sales Executive

Field Sales Executive

General Manager Bramalea Retirement Residence

Personal Assistant to CEO (and Team Administrator)

Sales Development Executive

I want to receive the latest job alerts for – executive in culham, oxf

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