Customer experience specialist Work, Jobs in Dale Abbey, Dby (with Salaries)

Customer Experience Coordinator
DIY Building Supplies —Nottingham
- From £30,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
1d
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Customer Assistant
Lidl —Derby
- £13.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
5d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
Head of Projects & Production
Auto Rara —Derby
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Driving
- Travel
- Free parking
Quick apply
5d
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Sales Support Specialist - IT Managed Services
Everything Tech Group —Derby
- £25,000 - £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Event & Marketing Assistant
PEAK MARKETING LIMITED —Nottingham
- £32,420.00 - £37,724.51 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
4d
Relationships and communications officer
Sense —Loughborough
- £34,671 a year
- Full-time
- Customer service
- Organisational skills
6d
Servicing Account Handler
County Insurance Services Ltd —Melton Mowbray
- £35,000 - £39,000 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
5d
Automotive eCommerce Sales
Dragon Automotives Ltd —Chesterfield
- £26,000 - £31,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
7d
Digital Marketing Manager
Lidder Care —Mansfield
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Project management
Quick apply
12d
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
14d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- Sales
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
Warehouse Operative (Variable Hours)
Funbikes —Melton Mowbray
- From £13 an hour
- Forklift
- Organisational skills
- Warehouse experience
- Free parking
- Store discount
Quick apply

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customer experience specialist jobs near dale abbey, dby

Customer Experience Coordinator

DIY Building Supplies
Nottingham

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
1 day ago

Qualifications

Customer service
Communication skills

Full job description

Location: Stapleford, Nottingham (Office-based)

Hours: Monday to Friday, 8:00am – 4:00pm

Company: DIY Building Supplies

About the Role

We're looking for a proactive, organised and customer-focused Customer Experience Coordinator to become the first point of contact for our customers.

This is a varied role where no two days are the same. You'll be responsible for handling customer enquiries, providing updates, resolving routine issues and ensuring every customer receives an outstanding experience.

You'll play a vital role in supporting our Internal Sales and Purchasing teams by taking ownership of day-to-day customer service enquiries, allowing our sales team to focus on developing long-term customer relationships and growing the business.

If you enjoy helping people, solving problems and keeping customers informed, we'd love to hear from you.

Key Responsibilities

Answer incoming telephone calls, emails and customer enquiries promptly and professionally.
Be the first point of contact for customer service enquiries.
Provide delivery updates and chase supplier lead times.
Liaise with suppliers, couriers and internal departments to resolve customer queries.
Arrange delivery amendments where required.
Process straightforward returns, exchanges and refunds.
Keep customers informed throughout the resolution of their enquiry.
Escalate complex issues to the colleague who originally processed the order when specialist knowledge or commercial decisions are required.
Maintain accurate records of customer communications.
Support the wider team to ensure an exceptional customer experience from enquiry through to resolution.

What We're Looking For

We're looking for someone who:

Has excellent communication skills, both over the phone and in writing.
Is naturally organised and able to manage multiple priorities.
Enjoys solving problems and taking ownership.
Remains calm and professional under pressure.
Has excellent attention to detail.
Is confident using computer systems and learning new software.
Works well as part of a team.
Takes pride in delivering outstanding customer service.

Experience within customer service, builders' merchants, construction supplies or a similar fast-paced environment would be advantageous but is not essential.

Success in the Role

Success will be measured by:

Delivering outstanding customer service.
Responding to enquiries promptly.
Resolving routine customer issues efficiently.
Maintaining high customer satisfaction.
Keeping customers regularly informed.
Accurate record keeping.
Working collaboratively with Sales and Purchasing.
Helping create a smooth, professional customer journey from start to finish.

Why Join DIY Building Supplies?

We're an ambitious, fast-growing business with a genuine focus on delivering exceptional service. Every member of the team plays an important role, and we're looking for someone who enjoys taking ownership, supporting colleagues and making a real difference to our customers every day.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in dale abbey, dby

Customer Experience Coordinator

Employment Specialist

Customer Assistant

Logistics and Event Coordinator

System Administrator

Head of Ecommerce

Client Care Advisor (16.25hrs)

Head of Projects & Production

Patient Service Advisor

Sales Support Specialist - IT Managed Services

Senior Complaints Insight Specialist

Event & Marketing Assistant

Relationships and communications officer

Servicing Account Handler

Automotive eCommerce Sales

Digital Marketing Manager

Operational Support Officer

Customer Resolutions Specialist Claims

Senior ERP Support Analyst

Warehouse Operative (Variable Hours)

I want to receive the latest job alerts for customer experience specialist in dale abbey, dby

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