Insight manager Work, Jobs in Danby, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
11d
Workforce Planner
The Wilf Ward Family Trust —Scarborough
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Store discount
Quick apply
11d
BOM Cost Controller
Alexander Dennis —Scarborough
- Full-time
- Hybrid work
- Engineering
- ERP systems
- Analysis skills
Quick apply
Advanced Specialist, Sales
Pearson —Middlesbrough
- Sales
- Travel
- Organisational skills
- Employee discount
Service Desk Manager
Middlesbrough Council —Middlesbrough
- £45,091 - £47,181 a year
- Full-time
- Management
- Leadership
2d
General Manager
KFC Teesside - Park Drive —Thornaby on Tees
- £36,000 - £38,000 a year
- Full-time
- Restaurant
- Employee discount
13d
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager
Powerforce —Scarborough
- £27,000 - £30,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Employee discount
- Life insurance
6d
Project Manager
Mammoet —Stockton-on-Tees
- Hybrid work
- Management
- English
- Project management
- Employee assistance programme
- Employee discount
Marketing Executive
LuckyLots Leisure —Stockton-on-Tees
- £12.21 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
- Work from home
Quick apply
Retail Officer
ASEL —Middlesbrough
- £14.10 an hour
- Full-time
- School
- Employee assistance programme
- Employee discount
Commercial Manager
Royal Den Hartogh Logistics —Teesside
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Annual leave
- Employee assistance programme
Quick apply
9d
Assistant Manager
Boots —Scarborough
- Part-time
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Employee discount
13d
Designate General Manager
Marston's Pubs —Stockton-on-Tees
- Up to £40,000 a year
Quick apply
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
3d
Project Controls Manager
Balfour Beatty —Middlesbrough
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Work from home
6d
Senior Care Assistant Nights - Bank
St Philips Care Caledonia Ltd —Stockton-on-Tees
- £100 a week
- Night shift
- Medication administration
- Nursing home
- IT
- Paid training
- Annual leave
Sales Executive
REL Field Marketing —Middlesbrough
- £27,976 a year
- Full-time
- Sales
- IT
- Employee discount
- Life insurance
6d
Advertising & Marketing Manager
LuckyLots Leisure —Stockton-on-Tees
- £14.50 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

insight manager jobs in danby, nyk

Senior Customer Service Manager

Leadership Support Officer

Workforce Planner

BOM Cost Controller

Advanced Specialist, Sales

Service Desk Manager

General Manager

Packaging Development Manager

Business Development Manager

Project Manager

Marketing Executive

Retail Officer

Commercial Manager

Assistant Manager

Designate General Manager

Customer Complaints Assistant

Project Controls Manager

Senior Care Assistant Nights - Bank

Sales Executive

Advertising & Marketing Manager

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