Benefits consultant Work, Jobs in Darlaston, Wmd (with Salaries)

Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Discharge Facilitator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £28,392 - £31,157 a year
- Weekend availability
- Nursing home
- Nursing
1d
Sales Consultant
Bensons for Beds —Wednesbury
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Employee discount
9d
Foreign Exchange Consultant - Wolverhampton
Hays Travel —Wolverhampton
- Full-time
- Annual leave
- Employee discount
9d
Recruitment Consultant (SAFS)
Operam Education Group —Stourbridge
- £26,500 - £33,500 a year
- Full-time
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Recruitment Consultant
TBC —Walsall
- £27,000 - £28,000 a year
- Full-time
- Annual leave
- Employee discount
Adult ASD Assessor
Worcestershire Workforce —Redditch
- £46,148 - £60,504 a year
- Part-time
- In-person
- Communication skills
- Time management
- Free parking
Quick apply
Assistant Environmental Consultant
Avove —Birmingham
- £28,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
12d
Enrollent Officer (Early Years) - Apprenticeships - West Midlands
Juniper Training —Wolverhampton
- £26,000 - £32,000 a year
- Hybrid work
- English
- Maths
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
6d
Customer Advisor
Boots —Wolverhampton
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
2d
Bank Imaging Administrator
Spire Healthcare —Sutton Coldfield
- Part-time
- Microsoft Excel
- Computer literacy
- Medical terminology
- Free parking
- Annual leave
Financial Support Assistant
OSB Group —Wolverhampton
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Case Consultant
Housing Plus Group —Telford
- £42,642 a year
- Full-time
- IT
Training and Apprenticeship Consultant
TBC —Halesowen
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Classroom experience
- Free parking
11d
Sterile Services Team Lead
Spire Healthcare —Sutton Coldfield
- £33,000 a year
- Full-time
- Heavy lifting
- Bachelor's degree
- Leadership
- Free parking
- Annual leave
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
10d
Private Patient Co-ordinator FTC
Spire Healthcare —Sutton Coldfield
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
3d
Education Recruitment Consultant
Operam Education Group —Stourbridge
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply

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benefits consultant jobs near darlaston, wmd

Financial Support Consultant

OSB Group -
Wolverhampton

Apply Now

Job details

Full-time
£26,500 - £30,000 a year

Benefits

Annual leave
Private medical insurance

Qualifications

Financial services
Communication skills
Negotiation

Full job description

About the team:

The Financial Support Team is a versatile, customer‑focused function dedicated to supporting customers when they are experiencing financial difficulties.

We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments, ensuring each customer is treated fairly and with empathy. We have a strong passion for doing the right thing for customers, working collaboratively as a team, and ensuring we fulfil all regulatory and ethical obligations.

What you will be doing?:

This is a contact centre based position where, as Financial Support Consultant you will liaise with customers using a range of communication channels, predominately telephone calls, but also email, letters and text messages.

You will spend time understanding each customers individual circumstances by asking the right questions and reviewing their financial situation. You will then use this information to work with our customers to agree tailored and sustainable solutions to aid with the clearance of their arrears whilst delivering outstanding customer service.

Your responsibilities will include…

Speaking with customers to understand their financial situation, using effective questioning to agree appropriate repayment arrangements
Managing a high volume of customer interactions, mainly by telephone, alongside written communication including emails, letters and text messages.
Delivering a consistently high level of customer service, even during complex or sensitive conversations
Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey
Identifying customers that show signs of vulnerability and working within the Group’s framework to ensure appropriate support is provided
Updating systems accurately reflect the conversation with the customer and actions taken
Developing your overall performance based on feedback given regarding the quality of your call handling, case handling and effectiveness

This is a challenging and highly rewarding role, supporting our customers during difficult periods and helping them reach the best outcome to support their financial needs.

You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution.

The hours of work will be 35 hours per week with differing working patterns between 0800 – 1800 hours.

We also offer part time positions with shifts of 0800 – 1300 hours or 1300 – 1800 hours, please get in touch with us to learn more about our part time opportunities.

What's in it for you?:

We offer a full-time base salary dependent on experience of between £26,500 – £30,000 and a competitive benefits package including:

Annual bonus opportunity
Enhanced family-focused benefits
28 days annual leave plus bank holidays
Access to Private Medical Insurance and Medical Cash Plan
Hybrid-working

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

Experience working in a customer-focused role, within a contact centre or a high call volume environment with in-depth customer interactions
Confidence handling telephone conversations, including discussing sensitive or complex customer situations
Strong communication, empathy, listening and negotiation skills
Experience within financial services, collections or a regulated environment is desirable

Next steps:

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by 23rd June 2026.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Apply Now

Refine Your Search

benefits consultant jobs in darlaston, wmd

Financial Support Consultant

Discharge Facilitator

Sales Consultant

Foreign Exchange Consultant - Wolverhampton

Recruitment Consultant (SAFS)

Recruitment Consultant

Adult ASD Assessor

Assistant Environmental Consultant

Enrollent Officer (Early Years) - Apprenticeships - West Midlands

Senior Fleet Manager

Customer Advisor

Bank Imaging Administrator

Financial Support Assistant

Payroll Bureau Manager

Case Consultant

Training and Apprenticeship Consultant

Sterile Services Team Lead

Account Manager ( Technology Leader/Visionary)

Private Patient Co-ordinator FTC

Education Recruitment Consultant

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