Director of customer service Work, Jobs in Darlaston, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
12d
Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
12d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
5d
Director of Repairs and Maintenance
Midland Heart —Birmingham
- Full-time
- Maintenance
- No degree
- Leadership
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Associate Director
Nationwide Building Society —Birmingham
- £42,400 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Travel
8d
Head of Digital Solutions
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- ERP systems
- Travel
- IT
- Employee assistance programme
3d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Operations Director - Merry Hill Centre, Brierley Hill
Savills Management Resources —Brierley Hill
- Weekend availability
- Customer service
2d
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
Client Services Director – Gem (12-Month Fixed Term Contract)
Lloyds Banking Group —Birmingham
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Financial services
4d
Associate Director – Law & Governance
Dudley Metropolitan Borough Council —Dudley
- £96,064 - £107,932 a year
- Full-time
- Hybrid work
Head of Digital Technology Security & Operations
E.ON UK Ltd —Solihull
- Full-time
- Hybrid work
- Travel
2d

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Head of Employer Services
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You will be educated to degree level in a relevant subject or be able to demonstrate substantial experience that supports the requirements of the role.
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director of customer service jobs near darlaston, wmd

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer service jobs in darlaston, wmd

Director of Customer Operations

Head of Employer Services

Head of Brand, Marketing & Customer Acquisition

Head of Branch Support

Head of Project Management Office (PMO)

Director of Repairs and Maintenance

Area Customer Service & Logistics Director UK&I

Associate Director

Head of Digital Solutions

Service Director

Head of eCommerce

Operations Director - Merry Hill Centre, Brierley Hill

ICS Sales Director - South

Client Services Director – Gem (12-Month Fixed Term Contract)

Associate Director – Law & Governance

Head of Digital Technology Security & Operations

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