Airport manager Work, Jobs in Darlington, Eng (with Salaries)

Key Account Manager
Willis Aviation —Darlington
- Full-time
- Contracts
- Communication skills
- Free parking
- Annual leave
Quick apply
Lead Mechanic
Willis Aviation —Darlington
- English
- Communication skills
- Free parking
- Annual leave
Quick apply

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Lead Mechanic
Willis Aviation —Darlington
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Key Account Manager

Willis Aviation
Darlington

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme
On-site parking

Qualifications

Contract management
Driving Licence
Stakeholder collaboration
Pivot table analysis
Customer relationship management
Relationship management
Contracts
Management reporting
Customer support
Ongoing financial performance monitoring
Pivot tables
Customer interaction
Multidisciplinary collaboration
Account management
Communication skills
Contract administration
A Level

Full job description

Willis Aviation Services Limited (WASL) is looking for a commercially minded Key Account Manager to join our growing team at Teesside International Airport.

This is an exciting opportunity to play a key role in ensuring the accurate and timely management of customer contracts, project billing and account relationships. Working closely with our Sales, Commercial, Finance and Operations teams, you'll help drive efficient processes, maximise contract performance and deliver an exceptional customer experience.

What you'll be doing

Manage customer accounts and maintain strong, long-term customer relationships.
Review base maintenance activity daily to ensure accurate booking, costs and job categorisation.
Prepare and support the production of accurate customer invoices in line with contractual terms and agreed rates.
Manage all Base Maintenance, Line Maintenance and Disassembly project recharges, including labour, materials, third-party costs and hangar charges.
Work closely with the Sales, Commercial and Finance teams to review and approve invoices before issue.
Produce departmental KPIs and performance reports.
Generate customer statements and manage invoice queries and payment follow-up.
Analyse maintenance activity and report on estimated versus actual billing performance.
Monitor contract profitability and provide commercial performance reporting.
Support the Operations team in resolving commercial queries with customers and third parties.
Ensure commercial agreements and contract information are communicated effectively across the business.
Support contract handovers and maintain the Contract Register.
Participate in customer meetings and production meetings.
Coordinate customer representative welfare and administration while on site.
Develop and maintain customer satisfaction surveys and monitor feedback.

Requirements

What we're looking for

A Levels or equivalent qualification (preferred).
Minimum 5 years' experience within an Airframe MRO environment, ideally in a commercial and operational role.
Knowledge of contract management and key account management.
Understanding of UK CAA, EASA and Part-145 regulations.
Experience interpreting customer contracts and ensuring accurate invoicing.
Strong commercial and financial awareness.
Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs and formulas.
Excellent communication, negotiation and relationship management skills.
Highly organised with strong attention to detail.
Ability to work calmly under pressure and manage multiple priorities.
Professional, customer-focused approach with excellent interpersonal skills.
Full UK or EU Driving Licence.

Benefits

What we offer

Competitive salary
33 days' annual leave (including bank holidays), with the option to buy or sell up to 3 additional days each year
Employee Health Cash Plan
Discretionary Bonus Scheme
Life Assurance
Pension Scheme
Employee Assistance Programme (EAP)
Employee Discount Scheme
Willis VIP Employee Recognition Programme
Excellent Employee Referral Bonus Scheme
Electric Vehicle Leasing Scheme
Cycle to Work Scheme
Personal development and career progression opportunities
Recognition and long-service awards
Free on-site parking
Supportive, inclusive and collaborative working culture

Why join WASL?

As our business continues to grow, we're looking for talented people who want to make a real impact. At Willis Aviation Services Limited, you'll work with experienced professionals in a collaborative environment where customer service, commercial excellence and continuous improvement are at the heart of everything we do.

If you're ready to build your career with a growing aviation maintenance organisation, we'd love to hear from you.

Apply today and become part of the WASL team.

Quick apply

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airport manager jobs in darlington, eng

Key Account Manager

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