Product lead Work, Jobs in Darlington, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Bid Manager
razorblue Careers —Stockton-on-Tees
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
Crushing Supervisor
Banner Contracts Limited —Darlington
- £45,000 - £85,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Free parking
Quick apply
Front of House Manager
Bannatyne —Darlington
- £13.90 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Facility Trainer
Caterpillar —Stockton-on-Tees
- £40,900 a year
- Full-time
- Continuous improvement
- Travel
- Annual leave
eCommerce Executive
GNOC Ltd —Durham
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Communication skills
- Free parking
- Flexitime
Quick apply
Maintenance Shift Leader
Magnet —Darlington
- £43,594.18 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Inside Sales / Proposal Manager - Nuclear & Power
Worley —Stockton-on-Tees
- Hybrid work
- Management
- Sales
- Master's degree
Project Manager (DSEAR)
RSE —Darlington
- Engineering
- Supervising experience
- Project management
- Employee discount
Head of Procurement
HC-One - Property & Procurement —Darlington
- £65,000 a year
- Full-time
- Hospitality
- Travel
- Contracts
Quick apply
17h
Retail Shift Lead
Company Shop Group —Darlington
- £14,250 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Mechatronics Systems Training Engineer
Labman Automation —Stokesley
- £40,000 - £55,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Organisational skills
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
11d
Workshop Operations Manager
Babcock International —Darlington
- £40,804 - £48,468 a year
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Annual leave
4h
Sales Executive
Smarthomes —Darlington
- £24,420.00 - £62,567.30 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
International Communications Representative (CHEMISTRY)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- CRM software
- Spanish
- Salesforce
- Profit sharing
- Health & wellbeing programme
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

product lead jobs in darlington, eng

Senior Customer Service Manager

Senior Site Director - Operations

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Bid Manager

Crushing Supervisor

Front of House Manager

Facility Trainer

eCommerce Executive

Maintenance Shift Leader

Inside Sales / Proposal Manager - Nuclear & Power

Project Manager (DSEAR)

Head of Procurement

Retail Shift Lead

Project Manager

Mechatronics Systems Training Engineer

Durham EDGE Senior Manager

Change & Delivery Lead - Public Sector

Workshop Operations Manager

Sales Executive

International Communications Representative (CHEMISTRY)

I want to receive the latest job alerts for product lead in darlington, eng

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