Service desk support Work, Jobs in Darlington (with Salaries)

1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
12d
DDaT Service Analyst
HC-One - Strategy —Darlington
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
Service Desk Agent
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
14d
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £36,194.44 a year
- Communication skills
- Annual leave
- Employee discount
11d
Phone operative
Bon Voyage Taxis LTD —Stanley
- From £12.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Financial Administration
Verve —Darlington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
5d
Front of House Manager
Bannatyne —Darlington
- £13.90 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
14d
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
5d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
1d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
12d
Service Desk Technician
Indra Group UK & Ireland —Middlesbrough
- Weekend availability
- Customer service
- English
- Computer networking
- Paid training
- Employee assistance programme
Quick apply
1d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Cleaning Operative
OandG Support Services —Thornaby on Tees
- £13.45 an hour
- Part-time
- Supervising experience
- Organisational skills
- In-person
Quick apply
8d
Medical Receptionist (Part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 an hour
- Part-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Night Porter
HandPickedHotels —Yarm
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
Senior Network Engineer
razorblue Careers —Stockton-on-Tees
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply

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1st Line IT Support Technician

SJ Systems (North) Ltd
Darlington

Quick apply

Job details

Full-time
£12.86 - £13.63 an hour
12 days ago

Benefits

Work from home

Qualifications

Driving Licence
Software troubleshooting
Windows
Technical support
CompTIA Network+
IT support
DNS
Communication skills
CompTIA A+

Full job description

About SJ Systems

SJ Systems (North) Ltd is an established managed service provider based in Darlington, delivering IT support, infrastructure and digital services to businesses across the North East. We are a close-knit, experienced team with a reputation for a personal, highly responsive service — and we are now seeking a First Line IT Support Technician to join us.

The Opportunity

As the first point of contact for our clients, you will play a central role in the quality of service we deliver. You will handle inbound support requests by telephone and through our ticketing system, triaging, prioritising and resolving issues while keeping clients clearly informed at every stage.

This is a varied, hands-on position offering genuine breadth: you will work across a wide range of technologies, industries and client environments, with structured support from senior colleagues and clear scope to develop your technical career.

Key Responsibilities

Acting as the first point of contact for client support requests, both over the telephone and via our ticketing system (HaloPSA), ensuring every client receives a prompt and professional response.
Triaging, prioritising and owning support tickets through to resolution or escalation.
Administering Microsoft 365 environments — user accounts, MFA, licensing, mailboxes and Teams.
Monitoring system dashboards (NinjaOne RMM) and responding to alerts.
Carrying out daily backup monitoring across Spanning and Axcient BCDR, escalating failures promptly.
Performing DNS changes and assisting with UISP and UniFi network device configurations and point-to-point setups (training provided as required).
Preparing, configuring and delivering hardware to clients, including on-site configuration and troubleshooting.
Maintaining accurate, up-to-date documentation in ITGlue.
Supporting procurement and stock management processes.

The Person We Are Looking For

Essential:

A minimum of two years’ experience in a first line IT support or service desk role.
Strong working knowledge of Windows 10/11 and Microsoft 365 administration.
A confident, professional telephone manner and excellent written communication.
Meticulous attention to detail — in troubleshooting, in documentation and in client communication. In our environment, small details matter.
The ability to manage a varied workload calmly and prioritise effectively under pressure.
A reliable, conscientious approach and a commitment to high standards of service.
A full driving licence and access to a vehicle — occasional client site visits form part of the role.

Desirable:

Experience within a managed service provider (MSP) environment.
Familiarity with NinjaOne, HaloPSA, Axcient, SentinelOne or comparable tools.
Relevant certifications such as CompTIA A+, Network+ or Microsoft qualifications.

What We Offer

A salary of £23,400 – £24,800, dependent on experience.
Full-time hours, Monday to Friday, 9:00am–5:00pm — no on-call or weekend working.
Flexibility to work from home one day per week once induction is complete.
A varied role with genuine responsibility and direct exposure to a broad technology stack.
A supportive, experienced team with direct access to senior management.
Clear opportunities for progression and professional development as the business grows.

Pay: £12.86-£13.63 per hour

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in darlington

1st Line IT Support Technician

DDaT Service Analyst

IT Technician Service Desk

Service Desk Agent

Community Housing Manager (Housing Officer)

Phone operative

Financial Administration

Front of House Manager

IT Support Technician

Service Desk Engineer

Service Desk Technician

IT Support Technician

Service Desk Technician

IT Support Specialist

Cleaning Operative

Medical Receptionist (Part-time)

Night Porter

Service Desk Team Leader

Knowledge Analyst

Senior Network Engineer

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