Senior it support Work, Jobs in Darras Hall, Nbl (with Salaries)

Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
SHEQ Manager
BM Prudhoe Ltd —Prudhoe
- £38,000 - £45,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
PMO Support Officer
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
1h
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Contract Assurance Specialist
Ministry of Justice —Morpeth
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
Senior Manager – IT Infrastructure
Northumberland County Council —Morpeth
- £63,785 - £67,581 a year
- Contracts
- IT
- Leadership
- Annual leave
Quick apply
8d
Assessor - Engineering Apprenticeships
Train'd Up —Newcastle upon Tyne
- From £40,000 a year
- Full-time
- Microsoft Office
- Education
- Continuous improvement
Quick apply
10d
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
8d
Commissioning Manager
M Group —Cramlington
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- HVAC
- Annual leave
- Employee assistance programme
9d
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
3d
Head - Capital Projects
Homes England —Elswick
- £69,831 - £81,443 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
8d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
1d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
3d
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
4d
Senior User Researcher
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Presentation skills
- Agile
- IT
- Annual leave
1d
Facilities Compliance Officer
Forestry Commission —Hexham
- £33,854 a year
- Full-time
- Microsoft Office
- Supervising experience
- Presentation skills
11d
Business Development Manager (BDM) - Whitfield - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Whitfield
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d

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senior it support jobs near darras hall, nbl

Customer Success Lead

Cognassist -
Hebburn

Quick apply

Job details

Benefits

Company pension
Life insurance

Qualifications

Sales
SaaS
Account management
Communication skills

Full job description

Role Overview

We’re looking for a high-energy, commercially minded Customer Success Lead to act as a senior individual contributor, driving measurable impact across our client base. You’ll combine consultative customer partnerships with a sharp eye for growth opportunities — ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion.

This is a role for someone curious, proactive, and commercially driven — equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.

Responsibilities

Drive Customer Value & Growth

Own revenue expansion and contribute directly to net revenue retention targets.
Build strong relationships with clients, understanding their goals, challenges, and success drivers.
Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions.
Shape account strategies that deliver impact for customers and revenue growth for Cognassist.
Forecast and track account metrics with accuracy, delivering against quarterly revenue goals.

Customer Engagement & Adoption

Lead customer onboarding and activation, ensuring clients embed Cognassist effectively.
Deliver tailored enablement and training to drive adoption across teams and stakeholders.
Champion the benefits of cognitive profiling and learning strategies with senior client leaders.

Consultative Partnership

Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance.
Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value.
Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation.

Advocacy & Influence

Convert customer success into advocacy: case studies, testimonials, and reference clients.
Engage executives and stakeholders to reinforce Cognassist’s strategic value.
Support timely renewals and negotiate agreements with commercial confidence.

Team Contribution & Best Practice

Share knowledge, insights, and proven approaches with Customer Success peers.
Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.

Required Skills & Experience

Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role.
SaaS experience essential; EdTech background a plus.
Strong commercial acumen with proven success in renewals, upselling, and expansion.
Energetic, curious, and motivated by delivering customer impact and revenue growth.
Excellent communicator and influencer, comfortable with both frontline users and executives.
Organised, proactive, and resilient under pressure.
Skilled with CRM tools and Excel; confident using data to inform decisions.

Key Competencies

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities; and
Strong verbal and written communication skills.

Qualifications

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.

What's in it for You?

EMI company share scheme, meaning you would own a percentage of shares, turning into significant monetary value in time.
Competitive salary.
Westfield Health cash plan.
1-2-1 Sanctus coaching sessions to support personal and professional development with proactive mental wellbeing support.
Flexible working.
A paid day off on your birthday.
Aviva Life insurance.
Workplace Nursery Benefit.
Long service awards to celebrate key employment anniversaries.
Excellent discounts/wider wallet.
5% matched contribution pension scheme
Pension salary exchange scheme
25 days holiday + bank holidays (33 days).
Paid wellbeing days, volunteer days, and study days.
Quarterly All Star award.
Annual company Summer event.
Modern homeworking tech kit.
Enhanced maternity & paternity pay.
And being part of something AMAZING!

Cognassist is a Disability Confident Committed employer, and we welcome your application even if you believe you do not meet all of the above criteria - your unique skills, and experiences are valued, and your contribution could be exactly what we need to grow together.

Quick apply

Refine Your Search

senior it support jobs in darras hall, nbl

Customer Success Lead

SHEQ Manager

PMO Support Officer

IT Support Specialist

Contract Assurance Specialist

Senior Manager – IT Infrastructure

Assessor - Engineering Apprenticeships

VacancyTitle: Fleet Strategy and Operations Manager

Commissioning Manager

Junior Developer

Information Management and Data Services Officer

Head - Capital Projects

Senior Accessibility Specialist

Applied AI Engineer – Prompting & Evaluation

Senior SEND Casework Officer

Senior IT Service Manager

Senior User Researcher

Facilities Compliance Officer

Business Development Manager (BDM) - Whitfield - Circa 41k Package- 53k OTE Uncapped

Head of Training Delivery - Frontline Services

I want to receive the latest job alerts for senior it support in darras hall, nbl

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Role Overview

Responsibilities

Drive Customer Value & Growth

Customer Engagement & Adoption

Consultative Partnership

Advocacy & Influence

Team Contribution & Best Practice

Required Skills & Experience

Key Competencies

Qualifications

What's in it for You?

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