Compliance and policy manager Work, Jobs in Dartford, Eng (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Compliance and Policy Manager
AXA —Royal Tunbridge Wells
- Presentation skills
- Financial services
- Communication skills
4d
Academic Standards & Compliance Manager
LSEC —London
- £52,549 - £59,408 a year
- Full-time
- University
- Annual leave
- Employee assistance programme
Compliance Manager and MLRO
Chang Hwa Commercial Bank —London
- £5,000 - £8,000 a month
- Full-time
- English
- Accounting
- In-person
- Work from home
Quick apply
11d
Foreign Exchange Compliance Manager
Bibby Financial Services —Brentwood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Financial services
Quick apply
Operational Resilience and Business Continuity Manager
Foresters Financial —Bromley
- Up to £70,000 a year
- Full-time
- Financial services
- Annual leave
- Work from home
PEOPLE PARTNER _ STRATEGIC PROGRAMMES
Laing O'Rourke —Dartford
- Analysis skills
- Human resources
- Organisational skills
Commissioning Home Manager
Brentwood Care Home —Brentwood
- Up to £100,000 a year
- Full-time
- Management
- Leadership
- Annual leave
Quick apply
Information Governance Manager and Deputy DPO
Richmond and Wandsworth Councils —London
- £57,171 - £72,186 a year
- Part-time
- Hybrid work
- Annual leave
Quick apply
12d
Senior Manager MLRO, Compliance
Affirm —London
- £120,000 - £168,000 a year
- Remote
- Analysis skills
- Employee stock purchase plan
12d
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Project Support - Dartford
Semperian Group —Dartford
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
- Annual leave
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
7d
HR Manager
CST Training LTD —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
Compliance and Administration Manager
Wilson James —London
- £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Ethics and Compliance Manager - EMEA
TikTok —London
- Analysis skills
- Communication skills
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
2d
Head of Investigations & Quality (Safeguarding) (7367)
Save the Children —London
- £61,500 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- IT
- Annual leave
- Employee assistance programme
PEOPLE PARTNER
Laing O'Rourke —Dartford
- Management
- Microsoft Office
- Analysis skills
Compliance officer and office manager
Roots Funding Ltd —Canary Wharf
- £24,420.00 - £40,609.03 a year
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Financial services
- Work from home
Quick apply

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compliance and policy manager jobs near dartford, eng

Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

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compliance and policy manager jobs in dartford, eng

Customer Service Manager