Technology management occupations Work, Jobs in Deeside, Fln (with Salaries)

ICT Service Desk Manager
Betsi Cadwaladr University Health Board —St. Asaph
- £50,129 - £57,365 a year
- Full-time
- University
- Continuous improvement
- Team management
- Annual leave
3d
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
Product Manager - Search Relevance & Ranking
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Master's degree
- Product management
- AI
Quick apply
12d
Treasury â€“ Technical Implementation Consultant
Bank of America —Chester
- Full-time
- ERP systems
- Banking
Associate Director Digital Transformation
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £94,356 - £108,814 a year
- Full-time
- Master's degree
9d
Network Operations Centre (NOC) Director
Specialist Network Operations LLC —Oswestry
- £70,000 - £85,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
13d
DOMAIN CONSULTANT L2
Wipro Limited —Chester
- Communication skills
3d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Warrington
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
7d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Warrington
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
Software Upgrade Coordinator
System C —Liverpool
- Weekend availability
- Communication skills
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- Team management
- Communication skills
- Annual leave
12d
VP Engineering Enablement & Operations (3978)
GBG —Chester
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
Quick apply
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Project Coordinator
Belong —Nantwich
- £32,209 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
Quick apply
Network Services Manager
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- Management
- University
14d
Implementation Consultant
Thingtrax —Liverpool
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Manufacturing
Quick apply
Project Manager
Projentum —Liverpool
- £600 - £650 a day
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Employee discount
Quick apply
Senior Product Manager (Enterprise Platforms)
Krimni Software Solutions UK Ltd. —Liverpool
- £52,021.61 - £104,798.16 a year
- Full-time
- Microsoft Powerpoint
- AWS
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply

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technology management occupations jobs near deeside, fln

ICT Service Desk Manager

Betsi Cadwaladr University Health Board -
St. Asaph

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

MCSE
IT team management
IT service management
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer support
Information technology team management
Leadership
Help desk
Welsh
PRINCE2 Certification

Full job description

Transforming Patient Care Through Digital Innovation

At Betsi Cadwaladr University Health Board (BCUHB), our vision is to “Transform patient care, safety and outcomes through digital technology and innovation, enhancing the way we work across the organisation.”

We are on an ambitious journey to reshape our ICT Service into a customer-first, digitally enabled function that delivers exceptional value to patients, staff and services. As part of this transformation, we are seeking an experienced and motivated Service Desk Manager to lead our Service Desk Team and drive service excellence across the Health Board.

About the Role

As ICT Service Desk Manager, you will:
Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than 30,000 network devices.

Ensure the efficient operation, management, and continuous improvement of the ICT Service Desk.
Lead the Service Desk Team in sustaining and further developing our 4-star Service Desk Institute (SDI) accreditation, driving continuous improvement in service excellence.

Monitor KPIs, SLAs, and customer satisfaction, implementing improvements where needed.

Collaborate with other ICT teams and stakeholders to support digital transformation across BCUHB.

Champion best practices in service delivery and customer support.

What We’re Looking For -

We’re looking for a proactive, results-driven leader who:
Has significant experience in ICT Service Desk leadership or wider contact centre knowledge & experience.
Demonstrates excellent communication, influencing, and problem-solving skills.
Is passionate about service improvement and digital transformation.
Can empower and develop their team to meet evolving organisational needs.

Essential Qualifications & Experience

Degree level education or equivalent experience.
ITILv3 or ITILv4 certification.
Proven track record in service desk operations and leadership.
Experience in healthcare ICT service provision is desirable.

Desirable Qualifications

SDI Service Desk Manager Certification.
PRINCE2 or equivalent project management qualification.
Microsoft certifications (e.g., MCSE, MCSP).

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The ability to speak Welsh is desirable for this post; applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

What We Offer -

In addition to a competitive salary, we offer:
Up to 34 days annual leave plus bank holidays.

Generous employer pension contributions.

Agile and flexible working options.

Membership of the British Computer Society.

Car leasing and Cycle to Work schemes.

Opportunities for continuous professional development.

Ready to shape the future of digital healthcare in North Wales?
Apply now and be part of a team that’s making a real difference.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

technology management occupations jobs in deeside, fln

ICT Service Desk Manager

Product Manager - Data Products

Product Manager - Search Relevance & Ranking

Treasury â€“ Technical Implementation Consultant

Associate Director Digital Transformation

Network Operations Centre (NOC) Director

DOMAIN CONSULTANT L2

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Head of IT - Technology

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Software Upgrade Coordinator

IT Delivery Manager – Finance & Procurement

VP Engineering Enablement & Operations (3978)

Sr. Product Manager

Project Coordinator

Network Services Manager

Implementation Consultant

Project Manager

Lead Delivery Manager - Agile

Senior Product Manager (Enterprise Platforms)

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