It support team leader Work, Jobs in Denham, Bkm (with Salaries)

Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
IT Support Team Lead - Maternity Cover
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
9d
Lead M365 Adoption & Support Specialist
Birkbeck University of London —London
- £51,713 - £60,858 a year
- Full-time
- University
- SharePoint
- AI
- Annual leave
9d
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
SAP Training Lead - Enterprise Resource Planning - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Business development
- Team management
- Budgeting
11d
AI Enablement Lead, External Relations
Bloomberg —London
- AI
- Communication skills
5d
Deputy Adult Community Services Lead - Upper Lea Valley ICT
Hertfordshire Community NHS Trust —Hoddesdon
- £49,387 - £56,515 a year
- Full-time
- Management
- Flexible schedule
11d
Software Training Lead
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
Quick apply
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
AI Enablement Lead
Cognita Schools —London
- Travel
- Agile
- Training & development
- Annual leave
- Employee assistance programme
3d
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
Business Systems Training Lead
Miller Insurance Services —London
- Presentation skills
- Budgeting
- Training & development
- Annual leave
3d
I&O Developer Enablement and Adoption Lead
IG Group —London
- Full-time
- Travel
- In-person
- Training & development
11d
AI Enablement Lead
Harmony Fire —London
- £70,000 - £80,000 a year
- Full-time
- Salesforce
- Master's degree
- Training & development
Quick apply

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Onsite Technical Lead

ABACUS -
London

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
Desktop support
TCP
Client engagement
User account provisioning
Ticket management
Microsoft Exchange
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Mobile device management
IP networking
Customer support
VMWare
vSphere
Intune
Mobile devices
Identity & access management

Full job description

Job Summary:
As Technician of Site Services , you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod's assigned client base. While your role's primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager.

As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.

Responsibilities:
• Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
• Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
• Effectively communicate with both clients and peers ensuring timely responses to client tickets.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.
• Must be able to multi-task client issues when applicable.
• Document technical issues and take ownership of escalating issues to the appropriate resource.
• Must be amenable to occasional travel.
• Must meet the minimum standard for personal key performance indicators.
• Must contribute to the overall success of team mandated goals and key performance indicators.
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Requirements (Must Have):
• Incredible sense of pride and passion for what you do and a desire to help your teammates.
• Must be neat, organised, energetic, and show initiative.
• Minimum 3 years' experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
• Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
• Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
• Ability to lift and work with heavy equipment up to 25KG (such as a UPS).

Strong Technical Skills in the following areas:
• Create/Manage Active Directory accounts, groups & permissions
• Duo Security and other two factor authentication applications
• Microsoft Exchange Administration
• Azure Active Directory\Entra ID
• Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.).
• Mobile device management technologies.
• Understanding of Networking fundamentals.
• VMware vSphere administration.
• Install, configure & manage print queues.
• Troubleshoot DNS, DHCP and TCP/IP issues.

Nice to Have:
• Managing or working in a multi-tenant environment.
• Experience working in Financial services.
• Microsoft certified.
• Ability to work through issues methodically.
• Experience administering Windows Server 2012 and above.
• Basic experience with policy management (Group Policy & Intune).

Schedule:
• Monday to Friday, 8 am to 5 pm.
• Out of hours on-call rotation for emergency onsite requirements.

Work Location:
• Based in Abacus UK office with visits to client offices.

The benefits package consists of:
• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance

If you feel you have the necessary experience to go forward for this role, please apply now. We'd love to see your CV.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

it support team leader jobs in denham, bkm

Onsite Technical Lead

IT Support Team Lead - Maternity Cover

Executive Experience Lead

Lead M365 Adoption & Support Specialist

Managed Services - First Line Support Team Lead

Salesforce Administrator & Service Desk Lead

Technical Account Manager - Supplier collaboration team

Customer Support Lead

Technical Lead

SAP Training Lead - Enterprise Resource Planning - Senior Manager

AI Enablement Lead, External Relations

Deputy Adult Community Services Lead - Upper Lea Valley ICT

Software Training Lead

AI Enablement Lead

AI Enablement Lead

Developer Engagement Lead - AI Coding Tools - MSDE

EMEA Client Facing Technology Enablement Lead

Business Systems Training Lead

I&O Developer Enablement and Adoption Lead

AI Enablement Lead

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