Incident manager Work, Jobs in Derby, Eng (with Salaries)

Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
12d
Operations Manager / Contracts Manager
Restek UK Limited —Ripley
- £60,000 - £80,000 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
Responsible Individual
Forest Dene Healthcare Services —Glenfield
- £390 - £400 a day
- Part-time
- In-person
- Leadership
- Communication skills
Quick apply
5d
Security Controller
University of Derby —Kedleston
- £36,753 - £44,196 a year
- 12 hour shift
- Customer service
- University
- First Aid Certification
- Annual leave
- Employee assistance programme
12d
Network Operations Manager
National Grid Electricity Distribution —Castle Donington
- £95,000 - £98,000 a year
- Engineering
- Electrical Engineering
- Leadership
- Free parking
- Annual leave
Quick apply
10d
Operations Manager
HelloFresh —Derby
- Warehouse experience
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
SHE Advisor
Greggs —Derby
- £35,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Property & Compliance Manager
Positive Futures supported housing —Ilkeston
- £14.38 - £15.10 an hour
- Part-time
- Management
- Maintenance
- Administrative experience
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
5d
Academy Manager – Early Years and Education
Derby College —Derby
- Microsoft Office
- Continuous improvement
- Teaching
- Employee discount
Quick apply
6d
Regional Operations Manager
Blue Ribbon Health and Wellbeing —Chesterfield
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
5d
Control Room Operative
Balfour Beatty —Derby
- Hybrid work
- IT
- Communication skills
- Annual leave
5d
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
HS&E Manager - Submarines
Rolls-Royce —Derby
- Full-time
- Hybrid work
- Construction experience
- Annual leave
- Employee assistance programme
6d
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
National Saturday Club Manager
University of Derby —Kedleston
- £28,636 - £34,953 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Employee assistance programme
5d
Small Works Manager
Integral UK —Derby
- Full-time
- Project management
- Organisational skills
- Communication skills
Quick apply
Quality Control Team Leader
HelloFresh —Derby
- Night shift
- Quality control
- Organisational skills
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
14d

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incident manager jobs near derby, eng

Operations Manager

Mitie -
Derby

Apply Now

Job details

Permanent | Full-time
£40,000 a year
12 days ago

Qualifications

Driving Licence
Management
Incident management
Customer relationship management
SIA
Leadership
Communication skills

Full job description

Operations Manager - Derbyshire, Lincolnshire, Nottingham and surrounding areas

Company: Mitie Business Services – Security

Hours: 40 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)

Salary: £40,000.00

3 months FTC with possibility of extension for up to 4 years.

We are seeking an experienced, driven, and people-focused Security Operations Manager to join our growing team. This is a key leadership role responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts.

As Security Operations Manager, you will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites. Working closely with clients, operational teams, and regional leadership, you will be responsible for building high-performing teams, maintaining strong customer relationships, and driving continuous improvement throughout your area of responsibility.

This role is ideal for a motivated security professional who thrives in a fast-paced environment, enjoys developing people, and has a passion for delivering exceptional security services.

Operational Leadership

Lead and manage the day-to-day delivery of security operations across multiple sites.
Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
Drive operational excellence through effective planning, performance management, and resource allocation.
Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.

People Management

Recruit, onboard, develop, and retain high-performing security teams.
Conduct regular welfare checks, site visits, and employee engagement activities.
Manage performance, attendance, conduct, and capability matters in line with company procedures.
Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
Identify talent and succession opportunities, supporting future leaders within the business.
Promote a positive culture that encourages accountability, professionalism, and continuous improvement.

Client Relationship Management

Build and maintain strong relationships with customers, becoming a trusted operational partner.
Conduct regular customer meetings and site reviews.
Produce and deliver service reports, action plans, and operational updates as required.
Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
Identify opportunities to enhance service delivery and support business growth.

Compliance, Quality & Risk Management

Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
Conduct site audits, inspections, and compliance reviews to maintain operational standards.
Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
Maintain accurate operational records and reporting.
Promote a strong culture of health, safety, and wellbeing across all sites.

Commercial & Financial Management

Support the delivery of regional growth objectives and business plans.
Manage labour costs, overtime, and resource planning to ensure operational efficiency.
Assist with budgeting, forecasting, and monthly business reporting.
Monitor contract performance against agreed KPIs and financial targets.
Identify opportunities for service enhancements and contract growth.

What We're Looking For

Essential

Minimum 2 years' experience in a security management or operational leadership role.
Front Line SIA Licence.
Full UK Driving Licence - (No more than 3 points)
Proven experience managing teams across multiple locations.
Strong customer relationship management skills.
Experience of incident management and operational problem solving.
Excellent communication and stakeholder management skills.
Good understanding of employment legislation, compliance requirements, and security industry standards.
Commercial awareness with the ability to manage budgets and operational costs.

Desirable

Experience within a manned guarding environment.
IOSH Managing Safely qualification / HABC Level 3
Knowledge of workforce management and scheduling systems.
Experience managing key or corporate accounts.
Leadership or management qualification.

Personal Attributes

We are looking for someone who is:

A natural leader who inspires confidence and accountability.
Customer-focused and passionate about service excellence.
Calm under pressure and able to make sound decisions quickly.
Organised, proactive, and highly self-motivated.
Commercially minded with a focus on continuous improvement.
Professional, approachable, and committed to developing others.

What Success Looks Like

High levels of customer satisfaction and contract retention.
Engaged, motivated, and well-supported teams.
Strong compliance and audit performance.
Effective management of operational costs and resources.
Delivery of regional growth objectives and service improvements.
A positive culture focused on safety, professionalism, and excellence.

This is an exciting opportunity for an ambitious security professional to take ownership of a diverse operational portfolio and play a key role in shaping the future success of the business.

Apply Now

Refine Your Search

incident manager jobs in derby, eng

Operations Manager

Operations Manager / Contracts Manager

Responsible Individual

Security Controller

Network Operations Manager

Operations Manager

Service Delivery Manager

SHE Advisor

Property & Compliance Manager

Desktop Support Analyst - Derby

Academy Manager – Early Years and Education

Regional Operations Manager

Control Room Operative

Sterility Assurance Manager

Deputy Care Manager

HS&E Manager - Submarines

ICQA Area Manager

National Saturday Club Manager

Small Works Manager

Quality Control Team Leader

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