Support specialist Work, Jobs in Derby, Eng (with Salaries)

Customer Experience Coordinator
DIY Building Supplies —Nottingham
- From £30,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
1h
Highways Maintenance Operative
Amey Ltd —Leicester
- Monday to Friday
- Maintenance
- Employee discount
Quick apply
1h
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
4d
Project Coordinator
PATTERN IQ LTD —Derby
- £2,333 - £2,667 a month
- Full-time
- Management
- Maintenance
- Microsoft Office
- Referral programme
Quick apply
5d
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
13d
Sales Support Specialist - IT Managed Services
Everything Tech Group —Derby
- £25,000 - £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Activities Coordinator
Rosmead Healthcare Ltd —Derby
- From £13.05 an hour
- Full-time
- Nursing home
- In-person
- Care plans
- Free parking
Quick apply
4d
ER Advisor
Ward Recycling —Ilkeston
- From £35,000 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Projects & Production
Auto Rara —Derby
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Driving
- Travel
- Free parking
Quick apply
3d
Learning Support Worker (Teaching Assistant)
Alderwasley Hall School —Belper
- £22,871.04 - £23,639.36 a year
- Full-time
- Classroom experience
- In-person
- School
- Free parking
- Store discount
Quick apply
Senior Counsellor
Treetops Hospice —Derby
- £39,959 a year
- Part-time
- Hospice
- Leadership
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Academy Designated Safeguarding & Attendance Lead
Esteem Multi-Academy Trust —Derby
- £39,187 - £45,091 a year
- Full-time
- School
Logistics Support Administrator - Part Time
HealthNet Homecare —Swadlincote
- £27,768 a year
- Part-time
- Computer literacy
- Microsoft Office
- Communication skills
- Employee discount
- Referral programme
NERS Onboarding Coordinator
amphos —Chaddesden
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Construction experience
- Free parking
- Annual leave
Quick apply
7d
3rd Line Network Support Specialist - Rolls Royce
BT —Derby
- Management
- Travel
- In-person
- Gym membership
5d
Generalist Adviser - Macmillan Money and More
Citizens Advice Derbyshire Districts —Newbold
- £29,806 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Work from home
Quick apply
Fleet Support Engineer
East Midlands Railway —Derby
- £45,382.26 a year
- Microsoft Office
- Analysis skills
- IT
- Employee discount
14d

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support specialist jobs near derby, eng

Customer Experience Coordinator

DIY Building Supplies
Nottingham

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
1 hour ago

Qualifications

Customer service
Communication skills

Full job description

Location: Stapleford, Nottingham (Office-based)

Hours: Monday to Friday, 8:00am – 4:00pm

Company: DIY Building Supplies

About the Role

We're looking for a proactive, organised and customer-focused Customer Experience Coordinator to become the first point of contact for our customers.

This is a varied role where no two days are the same. You'll be responsible for handling customer enquiries, providing updates, resolving routine issues and ensuring every customer receives an outstanding experience.

You'll play a vital role in supporting our Internal Sales and Purchasing teams by taking ownership of day-to-day customer service enquiries, allowing our sales team to focus on developing long-term customer relationships and growing the business.

If you enjoy helping people, solving problems and keeping customers informed, we'd love to hear from you.

Key Responsibilities

Answer incoming telephone calls, emails and customer enquiries promptly and professionally.
Be the first point of contact for customer service enquiries.
Provide delivery updates and chase supplier lead times.
Liaise with suppliers, couriers and internal departments to resolve customer queries.
Arrange delivery amendments where required.
Process straightforward returns, exchanges and refunds.
Keep customers informed throughout the resolution of their enquiry.
Escalate complex issues to the colleague who originally processed the order when specialist knowledge or commercial decisions are required.
Maintain accurate records of customer communications.
Support the wider team to ensure an exceptional customer experience from enquiry through to resolution.

What We're Looking For

We're looking for someone who:

Has excellent communication skills, both over the phone and in writing.
Is naturally organised and able to manage multiple priorities.
Enjoys solving problems and taking ownership.
Remains calm and professional under pressure.
Has excellent attention to detail.
Is confident using computer systems and learning new software.
Works well as part of a team.
Takes pride in delivering outstanding customer service.

Experience within customer service, builders' merchants, construction supplies or a similar fast-paced environment would be advantageous but is not essential.

Success in the Role

Success will be measured by:

Delivering outstanding customer service.
Responding to enquiries promptly.
Resolving routine customer issues efficiently.
Maintaining high customer satisfaction.
Keeping customers regularly informed.
Accurate record keeping.
Working collaboratively with Sales and Purchasing.
Helping create a smooth, professional customer journey from start to finish.

Why Join DIY Building Supplies?

We're an ambitious, fast-growing business with a genuine focus on delivering exceptional service. Every member of the team plays an important role, and we're looking for someone who enjoys taking ownership, supporting colleagues and making a real difference to our customers every day.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in derby, eng

Customer Experience Coordinator

Highways Maintenance Operative

Employment Specialist

Service Coordinator

System Administrator

Project Coordinator

Client Care Advisor (16.25hrs)

Sales Support Specialist - IT Managed Services

Logistics and Event Coordinator

Activities Coordinator

ER Advisor

Head of Projects & Production

Learning Support Worker (Teaching Assistant)

Senior Counsellor

Academy Designated Safeguarding & Attendance Lead

Logistics Support Administrator - Part Time

NERS Onboarding Coordinator

3rd Line Network Support Specialist - Rolls Royce

Generalist Adviser - Macmillan Money and More

Fleet Support Engineer

I want to receive the latest job alerts for support specialist in derby, eng

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