Customer service team lead Work, Jobs in Derby (with Salaries)

Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
7d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
11d
Complaints Resolution Lead
Futures Housing Group —Derby
- £42,343 a year
- Full-time
- Analysis skills
5d
Administration Team Leader (Radiology)
Nuffield Health —Derby
- Up to £30,750 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
14d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
6d
Customer & Sales Support Team Leader
Keystone Lintels —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
13d
Sales Team Supervisor
Southern Sheeting —Wymeswold
- Full-time
- Sales
- Customer service
- Basic maths
- Free parking
- Health & wellbeing programme
Quick apply
5d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
IT Release Management Lead
Post Office Ltd —Chesterfield
- Full-time
- DevOps
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
8d
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
14d
Team Leader
NEXT —Nottingham
- £13.84 an hour
- Full-time
- Customer service
13d
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
9d
Lead Contract Specialist
Fresenius Medical Care —Huthwaite
- Full-time
- Hybrid work
- English
- Microsoft Office
- Contracts
- Annual leave
- Employee assistance programme
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
14d
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply

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Team Leader

LRG -
Derby

Quick apply

Job details

Benefits

Company pension

Qualifications

CRM software
Organisational skills
Leadership
Communication skills

Full job description

Job Title: Team Leader- LSC

Location: Pride Park

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

We are seeking an experienced, organised, and customer focused Team Leader to oversee our onboarding team within a fast-paced lettings environment. This role combines tenancy onboarding, compliance management, customer service excellence, and people leadership to ensure a seamless move-in experience for landlords and tenants. As Team Leader, you will be responsible for managing a team of coordinators, ensuring all properties meet legal and regulatory requirements, monitoring service levels, and supporting team members to deliver exceptional service. You will act as a key escalation point, driving performance, accuracy, and efficiency while maintaining high standards of compliance throughout the tenancy onboarding process.

Key Responsibilities:

Team Leadership & Performance Management
- Lead, motivate, and develop a team of Onboarding Move Managers.
- Monitor team workloads to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
- Conduct regular one-to-one meetings, coaching sessions, and performance reviews.
- Provide ongoing mentoring and support to team members, promoting a culture of accountability and continuous improvement.
- Act as the primary escalation point for complex cases, customer concerns, and compliance issues.
- Identify training needs and support the onboarding and development of new team members.
- Work collaboratively with New Lets and Move Management teams to ensure all in month deals progress to successful check in.
Tenancy Onboarding
- Oversee the tenancy onboarding process from instruction through to move-in.
- Verify property ownership documentation and ensure internal systems are updated accurately.
- Ensure AML, PEP, sanctions, and other risk-based checks are completed in accordance with company procedures and regulatory requirements.
- Monitor and secure all mandatory compliance documentation, including:
  - Gas Safety Certificates
  - Electrical Installation Condition Reports (EICR)
  - Energy Performance Certificates (EPC)
  - Any additional statutory compliance documentation
- Review local authority licensing requirements, including HMO and selective licensing regulations.
- Ensure all compliance requirements are satisfied before properties are marketed or occupied.
Administration & Process Management
- Oversee the issuing, tracking, and completion of Terms of Business and Letting Agreements.
- Ensure onboarding information is accurately recorded and maintained across internal systems and third-party platforms.
- Manage referencing initiation and progression through external providers.
- Audit data and financial information to maintain accuracy and compliance standards.
- Identify opportunities to improve processes, efficiency, and customer outcomes.
Customer Service
- Deliver exceptional service to landlords, tenants, and internal stakeholders.
- Build strong working relationships through professional and proactive communication.
- Manage and resolve customer queries, concerns, and objections effectively.
- Ensure outstanding documentation and actions are chased promptly to avoid delays.
- Maintain regular communication with clients throughout the onboarding journey, providing updates and managing expectations.

What are we looking for:

Previous experience in a leadership, supervisory, or senior role.
Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously.
Excellent attention to detail and accuracy, particularly when handling compliance, legal, and financial information.
Outstanding verbal and written communication skills.
Strong problem solving and decision making abilities.
Experience working to service level agreements and performance targets.
Ability to build effective relationships with both internal and external stakeholders.
Confident handling escalations and challenging conversations.

Desirable

Previous experience within the lettings, property, estate agency, or housing sector.
Knowledge of tenancy onboarding processes and property compliance requirements.
Understanding of AML, PEP, sanctions, and regulatory compliance procedures.
Experience using CRM systems, property management software, or bespoke platforms.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

customer service team lead jobs in derby

Team Leader

Customer Enquiry (TEAM LEADER)

Customer Support Team Leader & Account Manager

Customer & Sales Support Team Leader

Complaints Resolution Lead

Administration Team Leader (Radiology)

Programme Delivery Lead

Customer & Sales Support Team Leader

Service Desk Team Manager

Sales Team Supervisor

Client Operations Lead - Nottingham

Solution Lead - Cloud & AI

IT Release Management Lead

Managed Services Team Leader

Team Leader

Operations Lead

Lead Contract Specialist

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

LGV Team Manager

Technical Lead - Device Management

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