Service delivery manager Work, Jobs in Derby (with Salaries)

Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
8d
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
5d
Service Planning & Delivery Manager
Arriva UK Trains Limited —Derby
- £33,288 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
12d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Project Manager - Arb Utility
Ground Control —Derby
- Full-time
- Hybrid work
- Project management
- Team management
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Trainee Bridge Inspector
Inertia Consulting Ltd —Derby
- £26,500 - £30,000 a year
- 8 hour shift
- English
- Microsoft Office
- Power tools
- Flexitime
Quick apply
9d
Repairs Supervisor
Trent & Dove Housing —Burton-On-Trent
- Up to £42,047 a year
- Full-time
- Customer service
- Maintenance
- Supervising experience
9d
Cricket Development Officer- Clubs & Volunteers
Derbyshire Cricket Foundation —Derby
- £25,000 - £26,000 a year
- Weekend availability
- Microsoft Excel
- Project management
- Driving
- Flexitime
- Work from home
Quick apply
Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
10d
Contract Manager
Kinaxia Transport & Warehousing —Derby
- £50,000 a year
- Full-time
- Management
- Travel
- Mentoring
Quick apply
Facilities Manager
JLL —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
11d
Facilities Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Quick apply
Democratic Services Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee assistance programme
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Transport Operator - 4 on, 4 off
Moran Logistics —Derby
- £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
- Free parking
Quick apply
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills

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Manager Service Delivery & Transport

Bleckmann Solutions UK Ltd -
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£85,000 - £95,000 a year
8 days ago

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Management
Customer service
Supply chain
Logistics
Performance management
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time, daytime role working Monday to Friday and offers a salary between £85,000.00 - £95,000.00 per annum, plus a car allowance and follows a hybrid working model.

Task and responsibilities:

Responsible for leading transport-related service delivery activities, ensuring exceptional customer satisfaction, operational performance, and continuous improvement across customer accounts and transport operations.
Lead, develop and manage the Service Delivery team, including workforce planning, performance management, coaching, capability development and day-to-day operational guidance to ensure service continuity and delivery performance
Act as the primary customer-facing owner for transport-related service delivery activities, maintaining strong customer relationships, managing escalations and ensuring issues are resolved in a timely and effective manner
Oversee customer onboarding activities and the implementation of new transport products and service changes, coordinating the required activities across operational, transport and support functions
Coordinate transport-related customer projects and service improvement initiatives, ensuring alignment between customers, local operations, carrier management, transport teams and other internal stakeholders
Monitor service performance through operational KPIs, service metrics, customer reviews and reporting activities, identifying improvement opportunities and ensuring agreed service levels are achieved
Support transport performance, cost management and profitability initiatives by analysing operational performance, identifying improvement opportunities and contributing to transport-related business reviews and planning activities together with site and transport management
Contribute to the development and deployment of transport solutions by supporting carrier selection activities, customer transport requirements, local transport initiatives and new service offerings in cooperation with central transport, operations and solutions teams
Build and maintain effective working relationships with customers, carriers and internal stakeholders across Operations, Transport, Customs, Control Tower, Sales, Pricing, IT and Finance to support consistent service delivery and customer satisfaction
Drive continuous improvement initiatives to enhance service quality, operational efficiency and customer experience

Profile:

Bachelor's degree or equivalent experience in Logistics, Supply Chain, Transport Management or a related field
Relevant experience within transport, logistics, customer service or service delivery management in a multi-stakeholder operational environment
Demonstrated experience managing, coaching and developing operational or professional teams
Strong understanding of transport processes, customer onboarding, carrier interactions and service performance management
Experience working with service reviews, operational KPIs, customer reporting and continuous improvement initiatives
Ability to coordinate activities across multiple functions and balance customer, operational and commercial requirements
Strong communication, stakeholder management and escalation management capabilities
Analytical mindset with the ability to identify operational performance trends and improvement opportunities
Experience working with transport management systems, reporting tools and operational performance data is preferred
Customer-focused approach with a strong commitment to service excellence
Commercial awareness and a continuous improvement mindset
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to build effective relationships and influence stakeholders at all levels, both internally and externally

What do we offer?

Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:

33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service
Enhanced pension contributions
Life assurance
Medicash healthcare plan
Private Medical Insurance
Retail and lifestyle discounts through our Benefits Platform
Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub
Social events throughout the year
Exclusive client discounts

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: [email protected]

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).

Quick apply

Refine Your Search

service delivery manager jobs in derby

Manager Service Delivery & Transport

Operations Manager

Service Delivery Manager

Service Planning & Delivery Manager

Service Delivery Frontline Manager

Project Manager - Arb Utility

Referrals Coordinator

Account Manager - Derby

Trainee Bridge Inspector

Repairs Supervisor

Cricket Development Officer- Clubs & Volunteers

Mobile Operations Support Manager

Contract Manager

Facilities Manager

Housing Officer - Derby

Facilities Manager

Democratic Services Officer

Sterile Services Team Leader

Transport Operator - 4 on, 4 off

Service Delivery Manager

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