Senior shift manager Work, Jobs in Derby De24 (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9h
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Castle Donington
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Operations and Comms Co-ordinator
Dunelm —Leicester
- Microsoft Powerpoint
- Communication skills
14d
Operations Manager
DHL Supply Chain —Derby
- Full-time
- Continuous improvement
- Team management
- Budgeting
Security Contract Manager
NVC Security —Derby
- From £45,000 a year
- Full-time
- Computer literacy
- English
- Travel
Quick apply
10d
Restaurant General Manager
Fat Hippo Restaurants Ltd. —Nottingham
- £38,000 a year
- Overtime
- Inventory control
- Sales
- Restaurant management
- Store discount
- Employee assistance programme
Quick apply
12d
Senior Warehouse Operatives
CH&CO —Derby
- £14.45 an hour
- Overtime
- Computer literacy
- Continuous improvement
- Warehouse experience
- Free parking
- Employee assistance programme
3d
Senior Children's Support Worker (2 days on 4 days off)
Fosse Children's Services —Derby
- From £26,663 a year
- Part-time
- Management
- Experience working with children
- In-person
- Free parking
- Paid training
Quick apply
10d
Senior Venue Find Consultant
BCD Travel —Derby
- Full-time
- Hybrid work
- Customer service
- Travel
- Data entry
- Sick pay
Sales Team Lead - Loughborough, UK
Modern Milkman —Loughborough
- £32,000 - £55,000 a year
- Weekend availability
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Warehouse Shift Manager
IPS —Coalville
- Up to £38,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
HelloFresh —Derby
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Operational Support Grade - HMP Whatton (Prison Support Role)
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
- Monday to Friday
- Hybrid work
Quick apply
Deputy Manager
Next Steps Children's Care Ltd —Castle Donington
- £35,000 - £40,000 a year
- Overtime
- Experience working with children
- Team management
- Budgeting
Quick apply
15h
Care Team Leader
Kiwi House Care Home —Derby
- £17 an hour
- Weekend availability
- Team management
- Training & development
- Care plans
- Annual leave
Quick apply
Assistant Manager
Boots —Nottingham
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Gaming Supervisor
Metropolitan Gaming —Nottingham
- £28,589 a year
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
- Life insurance
Quick apply
Area Manager, Fulfillment Center
Amazon UK Services Ltd. —Mansfield
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Experienced Deputy Manager - (Residential Children's Home - owned by a care leaver!)
T-Junction Children's Services —Mansfield
- £40,000 - £42,000 a year
- Full-time
- Management
- Medication administration
- Team management
- Annual leave
Quick apply
6d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
9 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior shift manager jobs in derby de24

Subject Matter Expert (SME)

Continuous Improvement Manager – Logistics & Warehousing

Operations and Comms Co-ordinator

Operations Manager

Security Contract Manager

Restaurant General Manager

Senior Warehouse Operatives

Senior Children's Support Worker (2 days on 4 days off)

Senior Venue Find Consultant

Sales Team Lead - Loughborough, UK

Warehouse Shift Manager

Operations Manager

Operational Support Grade - HMP Whatton (Prison Support Role)

Responsible Individual (Consultant)

Deputy Manager

Care Team Leader

Assistant Manager

Gaming Supervisor

Area Manager, Fulfillment Center

Experienced Deputy Manager - (Residential Children's Home - owned by a care leaver!)

I want to receive the latest job alerts for senior shift manager in derby de24

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