Line support Work, Jobs in Dereham, Nfk (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
8d
Care Navigator (Medical Receptionist)
Orchard Surgery —Dereham
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
- Employee discount
Quick apply
Engagement Support Officer
Community Action Norfolk —King's Lynn
- £27,017 a year
- Weekend availability
- Microsoft Office
- Supervising experience
- Project management
- Annual leave
- Work from home
Quick apply
4d
Customer Operations Adviser (Transition Team)
CITB —King's Lynn
- £25,586 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Remedium Pharmacy - Pharmacy assistant Apprenticeship- NR19 1TS
Impact Futures Candidate Team —Dereham
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Estate Agent
The Property Experts —King's Lynn
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Support Services Administrator
CITB —King's Lynn
- £28,784 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Onsite Counsellor
Optima Health —Norwich
- £28,500 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- In-person
- Paid training
- Annual leave
2d
Senior Night Care Assistant
Black Swan Care Group —Dereham
- £14.55 an hour
- Part-time
- Microsoft Outlook
- Medication administration
- No experience needed
- Paid training
- Annual leave
Quick apply
8d
Pharmacy Technician
Orchard Surgery —Dereham
- £27,768.36 - £31,170.01 a year
- Full-time
- Medication administration
- Customer service
- Patient care
Quick apply
Ambulance Care Assistant
HTG-UK —Norwich
- £13 an hour
- Overtime
- IT
- Employee assistance programme
- Referral programme
10d
Community Builder: Gaywood and Fairstead & King’s Reach
Community Action Norfolk —King's Lynn
- £27,017 a year
- Weekend availability
- Administrative experience
- Supervising experience
- Project management
- Annual leave
- Work from home
Quick apply
4d
Intake Operative
Albert Bartlett —Worstead
- £13.65 an hour
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Parcel Delivery Driver
Royal Mail Group —Wymondham
- Part-time
- Employee discount
Learning & Development System Coordinator - 12-Month FTC Maternity Cover
Culligan Shared Services —Dereham
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Prisoner Escort and Driver
Serco Plc —Watton
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Community Builder: North & South Lynn
Community Action Norfolk —King's Lynn
- £27,017 a year
- Weekend availability
- Administrative experience
- Supervising experience
- Project management
- Annual leave
- Work from home
Quick apply
4d
Postal Delivery Driver
Royal Mail Group —Wymondham
- Overtime
2d
Forest Ranger
Forest Holidays —Thetford
- £8.00 - £12.71 an hour
- Part-time
- Public speaking
- First Aid Certification
- Leadership
- Employee discount
Quick apply
1d
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
8 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line support jobs in dereham, nfk

1st Line IT Support Engineer

Care Navigator (Medical Receptionist)

Engagement Support Officer

Customer Operations Adviser (Transition Team)

Remedium Pharmacy - Pharmacy assistant Apprenticeship- NR19 1TS

Estate Agent

Support Services Administrator

Onsite Counsellor

Senior Night Care Assistant

Pharmacy Technician

Ambulance Care Assistant

Community Builder: Gaywood and Fairstead & King’s Reach

Intake Operative

Parcel Delivery Driver

Learning & Development System Coordinator - 12-Month FTC Maternity Cover

Prisoner Escort and Driver

Community Builder: North & South Lynn

Postal Delivery Driver

Forest Ranger

Facilitator - HMP Bure

I want to receive the latest job alerts for line support in dereham, nfk

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