Technical assistant Work, Jobs in Derry, Dry (with Salaries)

Customer Service Assistant
Yocks Scooter Shop Ltd —Derry
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Store discount
Quick apply
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Customer Service Assistant

Yocks Scooter Shop Ltd
Derry

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
11 days ago

Benefits

Free parking
Casual dress
Store discount
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Computer literacy
GCSE
Email software
Computer skills
Customer support
Customer interaction
Retail experience
A Level

Full job description

Customer Service Assistant – Electric Scooter & E-Bike Store (Springtown, Derry)

Full-time, Permanent
Salary: £27,000 per year

We're looking for a friendly, reliable and capable Customer Service Assistant to join our team at our busy electric scooter and e-bike store in Springtown, Derry (BT48 0LY).

This is a great position for someone who enjoys talking to customers, values getting things right, and wants to grow with a fast-moving local business rather than just work another retail job.

About the Role

You'll be one of the friendly faces of the shop — helping customers choose the right scooter or bike, answering their questions, processing sales, and keeping our online orders moving out the door.

You'll work alongside our assistant manager and mechanics as part of a small team where everyone pulls together.

Main Responsibilities

Serving customers on the shop floor and helping them find the right product
Processing repairs and updating customers in a timely manner
Developing a lot of technical knowledge about e-scooters and e-bikes (training provided)
Answering customer enquiries by phone, email, WhatsApp and Facebook Messenger
Processing online orders and preparing them for dispatch
Assisting with stock intake, product checks and general shop presentation
Building relationships with regulars and new customers alike
Supporting the wider team with day-to-day shop tasks

Who We're Looking For

Friendly, confident and comfortable talking to a wide range of people
Reliable and able to work independently when needed
Basic computer skills (excel, email, messaging apps)
A positive attitude and willingness to learn
Some retail or customer service experience is a plus
Genuine interest in scooters, bikes, or e-mobility is a bonus

What We Offer

£27,000 salary with clear progression opportunity as the business grows
37.5-hour week (Monday-Saturday depending on shift)
Casual dress and friendly team environment
Staff discount on scooters, bikes, parts and accessories
Free on-site parking
Company pension scheme
28 days holiday including bank holidays
Full training provided

About Us - Yocks Scooter Shop

We're an established e-mobility business with stores in Derry and Letterkenny, specialising in electric scooters, e-bikes and repairs. We're Northern Ireland's authorised Revvi dealer and stockists of Kukirin, AovoPro, Engwe, Vipcoo and Surron.

We value initiative, honesty and a can-do attitude. If you're friendly, reliable, and want to grow with us, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

Company pension
On-site parking
Sick pay
Store discount

Work Location: In person

Quick apply

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